Reviews

Displaying 11 to 11 of 11

1. Review titled Appalling Customer Service

   ★

   Rated 1 star out of 5

   by Anonymous - Posted on 20 June 2022

   Ordered a repeat prescription online which the system failed to notify me about. When I rang the surgery to query the whereabouts of the prescription and why I hadn't been notified the response was an extremely flippant "you should know that prescriptions are ready within 3-5 days". For someone that uses the service regulaly this may be the case but for people like me using the service for the first time it was not obvious. My prescription was automatically sent to Tavyside's pharmacy which is terribly slow with huge queues at all times so I decided to collect at 7:30am when the pharmacy opens. The pharmacist didn't arrive until 7:40am and offered no appology for his late arrival. There is no excuse for poor communication in this day and age and the common courtesy of an apology for late opening costs nothing and would go a long way to relieving frustration.

   Visited June 2022

   Report as unsuitable

   Review titled Tavyside Health Centre

   Replied on 19 July 2022

   Dear Patient Thank you for your feedback. Unfortunately, we have no control over GP Online Services as they are third party applications. I do apologise for the experience you encountered when speaking with our reception team. This will be fed back to the reception manager. Tavyside Pharmacy are an independently run chemist not owned by the surgery, I would suggest contacting them separately on 01822 617894 or by visiting their website https://tavysidepharmacy.co.uk/. Should you wish to discuss this further, please do not hesitate to contact me on 01822 613517. Kind regards Jonathan Operations Lead

   Report as unsuitable

   ---