Swanlow Medical Centre - Ratings and reviews
Reviews
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Review titled Dismissive
by Anonymous - Posted on 10 April 2024
I understand reception staff being dismissive due to selecting who needs the appointments and prioritising. However, I was not expecting my GP to be so dismissive. I had taken photos, timelines about my issues. Trying to explain to him what had happen and he was dismissive. I had previously discussed some concerns with friends, leading me to decide whether it needed to be checked with a GP. I had told the GP of this to which their response was "They're not Doctors". I understood this, i explained it's why I wanted to speak to a Doctor to have this confirmed, my illness was putting alot of stress on my worklife, he then proceeded to ask me " Was it necessary for me to come in?". This pressure caused me to cry, he was unable to read my pulse and told me to calm down, and that he had other patients to see. The whole experience was distressing. Later (after being sent to A and E) it resulted in them confirming my allergy that I was suspicious of and they really listened. I respect that they're busy and my friends are not doctors, but my body felt different and something was actually wrong (confirmed later). I felt so stupid for going and cried so much after, I do struggle with bad anxiety and just wanted to be listened to.
Visited April 2024
Swanlow Medical Centre has not yet replied.
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Review titled Absolute joke of a place
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2023
This place is a joke, my grandad is in pain and need of an appointment, the receptionist tells my nan that he can only have a telephone appointment - why is it that every time you ring up, you get interrogated by a receptionist, it’s not their job to decide on what kind of appointment someone wants - they should stick to their job of answering the phones to book appointments that people want and to do other admin duties. If a patient wants to see the doctor, then that’s what should be booked. End of story. I’m getting sick to death of hearing of incidents where my grandparents have called up this surgery and they’re being fobbed off by a receptionist with as many medical qualifications as my dog.
Visited June 2023
Swanlow Medical Centre has not yet replied.
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Review titled Why are there still no online appointments
Rated 3 stars out of 5
by Anonymous - Posted on 21 February 2023
There are still no appointments available to book online and it has been like this since March 2020. Why is this? I understood when we were going through Covid but in 2023? Having to phone and being constantly told no dates have gone on yet is so frustrating. When some are available you have to wait for the receptionist to offer you what the surgery wants - not what you want. If you ask for something different you feel like a nuisance. It was much better when you could see what was available and choose accordingly. Also you only get a telephone call now, not face to face.
Visited February 2023
Review titled Swanlow Medical Centre
Replied on 10 April 2024
Dear Anonymous, Thank you for taking the time to write your review, all comments whether good or bad are noted and actioned where necessary. This allows us to monitor the service we are providing. We are so sorry that you have experienced this and we apologise if you felt the GP was dismissive, we will reflect on this at our weekly Practice Meetings and share the learning. If you would find it helpful and allow us to investigate your complaint fully, please get in touch at swanlow.surgery@nhs.net. We can then investigate this further and hopefully reassure you that our aim is to provide an excellent service to our patients. Ange Roberts Practice Development Manager
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Review titled Too bad customer service and chaotic system
Rated 1 star out of 5
by Velislava Tiholova - Posted on 24 October 2022
I have 2 points to complain. 1. The staff at reception is rude and not helpful. They do not listen to patients or try to help but only do mechanical routine actions. They demand people's politeness but do not respond with the same. Because of all problems in NHS they think they are untouchable. All that people want is to be listened to and respond their queries in best way possible not some robot answers. This is unacceptable and might cost people life or health. 2. The practice seemed not handling my case at the appropriate level - the service is chaotic, and a lot of information is missing as they do not have centralised system. How it is possible to prescribe one inhaler in august, have routine review in September with confirming that inhaler should be taken at least 6 months and when you request your repeated prescription it looks there is no information about it. You are asked to book another routine appointment after 10 days to discuss again something already confirmed by the GP. Meanwhile you are running out of inhaler which can cost you dearly. There is also other issue that I am ready to discuss if this claim is answered at all.
Visited October 2022
Review titled Swanlow Medical Centre
Replied on 17 November 2022
Dear Velislava thank you for taking the time to add your comments to our website, however as it is of both a clinical and administrative nature would you please make contact with the surgery via our email swanlow.surgery@nhs.net and I will get my Deputy to look at your concerns and respond via email. Kind regards Ange Roberts Practice Development Manager