Surrey Docks Health Centre (Nexus Health Group) - Ratings and reviews
Reviews
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Review titled Fantastic Support
Rated 5 stars out of 5
by Kevin Farrelly - Posted on 14 March 2023
This surgery has been looking after my wife, my 3 children (12, 11 and 3) for 18 years now. They are exceptionally professional, friendly, obliging and effective. In the last 12 months they have dealt with all the day to day problems of children speedily, courteously and effectively. They have also been pro-active in making sure that my Long-Covid symptoms deteriorated no further. If there are delays on ringing into them, I suspect that is simply because they have fewer lines than the number of people calling. There are also other ways to get in touch with them, to which they respond. If there are delays in actually having your appointment, I suspect this is because they are prepared to go above and beyond to give each patient the time they need rather that that limited by the government. That may make you a little late but will mean you'll get the same attention.
Visited March 2023
Review titled Surrey Docks Health Centre (Nexus Health Group)
Replied on 17 April 2023
Dear Kevin Thank you so much for your feedback. It is wonderful to hear that you have had such positive experiences over the years. I will make the team aware of your feedback, thank you once again it is much appreciated! Best Wishes Georgie (Site Manager)
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Review titled Excellent
Rated 5 stars out of 5
by Maria - Posted on 08 March 2023
Had my annual review today as usual seen very quickly no waiting. The service is always professional, courteous and well explained. Very happy 5 stars
Visited March 2023
Review titled Surrey Docks Health Centre (Nexus Health Group)
Replied on 09 March 2023
Dear patient, Thank you so much for telling us about your recent visit to the surgery. The team are continuing to work hard at providing the best service possible, and we hope that these positive experiences may continue in the future for you. Best Wishes Surrey Docks Health Centre
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Review titled Superb consultation
Rated 5 stars out of 5
by Anonymous - Posted on 07 October 2022
Excellent consultation with a doctor who was very patient and understanding with a condition I was very wary about bringing up. 5/5
Visited October 2022
Review titled Surrey Docks Health Centre (Nexus Health Group)
Replied on 09 March 2023
Dear Patient, Thank you so much for telling us about your experience at the surgery. We strive to offer a high level of service to our patients, and we hope that these positive interactions may continue for you in the future. Best Wishes Surrey Docks Health Centre
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Review titled Long call waits
Rated 2 stars out of 5
by Anonymous - Posted on 26 October 2022
I was very very disappointed to be 8th in the queue when calling the surgery and then when getting to first in the queue 1 hour later the line disconnected. I immediately called back to be 3rd in the queue and had to wait another 40 minutes before the telephone was eventually answered. The receptionist however was very helpful
Visited October 2022
Review titled Surrey Docks Health Centre (Nexus Health Group)
Replied on 09 March 2023
Dear Patient Thank you for highlighting your experience with us. I would like to apologise for the struggles you faced when trying to contact us. We recently introduced a new initiative that has centralised our telephony services. This has drastically cut waiting times, and improved the overall service we provide. I hope that you have been able to see these positive changes, and benefit from a much higher standard of service. Best Wishes Surrey Docks Health Centre
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 August 2022
I have been a patient here (along with my family) for 28 years. My appointment today was, as always, brilliant and the GP i saw was sensitive, kind and knowledgeable. I have used the econsult service several times and it is quick and responsive and convenient. I have always had an appt when needed and issues dealt with quickly when I didn’t. When I was seriously ill and used the phone to book they were amazing. I am more than aware of the pressures they are under but the care they provide is exemplary. Thank you
Visited August 2022
Review titled Surrey Docks Health Centre (Nexus Health Group)
Replied on 06 September 2022
Dear Patient Thank you for your positive comments. I am pleased that the service you have experienced with us here at Nexus has been a positive one and we look forward to providing the same service to you and your family for another 28 years. Kind Regards Alia Majid Patient Experience Service Manager
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Review titled Worst practice
Rated 1 star out of 5
by Anonymous - Posted on 10 June 2022
Given telephone appointment with doctor between 2-3 pm.I call the surgery to find out what happened to my appointment at 3.35 am on hold for 25 minutes.whilst on hold doctor calls leaves a message assuming I had forgotten the appointment as I had to wait 1 month.I’m fuming as have to call the surgery back on hold for 59 minutes totally unacceptable. Still waiting for my telephone appointment .
Visited June 2022
Review titled Surrey Docks Health Centre (Nexus Health Group)
Replied on 21 June 2022
We are sorry to read that you did not have a positive experience of our service. We are working to improve access to appointments. Going forward you may find it more convenient to contact the practice via eConsult at https://nexushealthgroup.webgp.com/. This is an alternative to telephoning the practice. Kind regards Surrey Docks Health Centre
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Review titled Excellent care alongside compassion offered
Rated 5 stars out of 5
by Abdi. Ahmed - Posted on 27 July 2022
I've been a registered patient at sdhc since Jan 2020 - and all can say is that: to date, I've received and been offered nothing short of excellent care and support. Yes, sometimes the queue on tel. to get or wait for an appt. can be long, esp. in the mornings, but this is virtually the case for all gp clinics based across in the south east London areas, as I've quite a few relatives and friends living other boroughs in the south east, every gp clinic is under-immense-pressure. However, the care, support, advice and guidance you get from the doctors here is outstanding. As long as you are a patient willing to be supported/assisted; no doubt the doctors will help & support you amazingly, because I can't name individual doctors here online, yet all the ones for whom I sought help from were exceptional, with regard to my overall, short, as well as, long-term well-being - as a patient, therefore I feel empowered and fully informed of the best ways I can live my life as healthy and as disease free as far as possible, and made to feel that I can always return to the doctors and seek help & support, for an example, if things are not going in the right-directions for me.
Visited June 2022
Review titled Surrey Docks Health Centre (Nexus Health Group)
Replied on 06 September 2022
Dear Patient Thank you so much for your positive comments, which are always nice to receive. Our staff across Nexus work extremely hard to provide a good service to all our patients and it is excellent to hear patients provide feedback, so thank you. I will of course feed this back to the team. I hope we continue to provide positive experiences for you and others. Kind Regards Alia Majid Patient Experience Service Manager
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Review titled Pathetic Service
Rated 1 star out of 5
by Anonymous - Posted on 13 June 2022
Takes 20-60min to answer phone. Takes 10 days to sign off repeat prescription from pharmacy. No appointments available. Have requested e-consult on 3 occasions and have never been called back until I called and informed that I am feeling suicidal as my medication has not been signed off. When I finally spoke to someone I was told "the problem is that my medication dose to high" by a female who clearly has never had any training that this is not what you say when you consulting someone with mental health - and please note the dose was not to high as assessed by private GP. I work full time and pay my National Insurance but feel that I am not receiving a service at all. The surgery blame COVID-19 but prior to the pandemic it took 2 weeks to get an appointment, they made you wait for at least an hour and then only had 10min tops of which they spend typing on the PC instead of taking vitals or asking about symptoms. Very poor.
Visited June 2022
Review titled Surrey Docks Health Centre (Nexus Health Group)
Replied on 21 June 2022
We are sorry to hear that you did not have a good experience with our service. We are working to improve access to appointments for our patients and service users, and hope that in the future you will have a more positive experience. Kind regards Surrey Docks Health Centre.
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Review titled Amazing service by the Doctor we saw
Rated 5 stars out of 5
by Mita - Posted on 05 July 2022
Amazing service by the Dr we saw who thoroughly took care of my baby boy! I was delighted that they even took the time to call me back to follow up on how things progressed and if he needed to be seen again!
Visited June 2022
Review titled Surrey Docks Health Centre (Nexus Health Group)
Replied on 06 September 2022
Dear Patient Thank you so much for your kind words and support. We will ensure your feedback is passed on to the team. I hope that Nexus Health can continue to provide an amazing service for you and other patients. Kind regards Alia Majid Patient Experience Service Manager