Stokenchurch Medical Ctre - Ratings and reviews
Reviews
-
Review titled Website problems
Rated 3 stars out of 5
by Caroline Bolton - Posted on 04 June 2023
I have tried to order my repeat prescription online via the Medical Centre website. I have found it impossible. I click the 'Repeat prescription' and am taken to a page with no mention of ordering prescriptions. I have been round and round in circles until I finally gave up and decided to take the form to the surgery tomorrow. I don't normally have computer problems but this is hopeless. And now I've had to take still more time correcting my message because the initials of Stokenchurch Medical Centre and information technology are deemed words completely in capitals and therefore unacceptable. This is just not well thought out.
Visited June 2023
Review titled Stokenchurch Medical Ctre
Replied on 08 June 2023
Hello Caroline, I will ask our IT Manager to contact you to gain a fuller understanding of why you are experiencing difficulties. We have over 2,000 patients who regularly use this function to order repeat medication without any issues. Thank you, Martin Elliott, Practice Manager.
-
Review titled Fantastic Practice
Rated 5 stars out of 5
by Gemma Scotton - Posted on 21 April 2023
We have been registered at this surgery since 2021 and I honestly could not rate them higher. All staff have been pleasant from admin, reception, nurses through to GPs - I cannot fault them. Response times for appointments are superb and appointments and follow ups are thorough and professional. Myself, my Husband and 3 year old Daughter have had various appointments in the last 2 years and the service has been great. Having lived in a London Borough previously for 36 years I can tell you what a stark contrast it is. Hour long Hold times and at least a 8 day lead time for an appointment is the norm - which shows the stretch the NHS is under. Thank you to SMC - your service is very much appreciated!!
Visited April 2023
Review titled Stokenchurch Medical Ctre
Replied on 24 April 2023
Thank you Gemma for your kind comments which are very much appreciated at this particular time of very high demand and stress. Regards, Martin Elliott, Practice Manager.
-
Review titled Lovely staff, dreadful admin
Rated 1 star out of 5
by Michael Jones - Posted on 19 April 2023
Had a blood test on 11th April, a (locum?) GP called me a couple of days later, asked me to change BP meds and monitor bp and report it back to practice in a weeks time. Have been trying to do this for three days through econsult whis has been unavailable for three days after 9.30 am.
Visited April 2023
Review titled Stokenchurch Medical Ctre
Replied on 20 April 2023
Thank you Michael for your comment. I'm sorry that you have been frustrated in submitting these readings. E-consult is usually open between 7.00 am and 12 noon daily. We reserve the right on safety grounds to close e-consult early when demand outstrips capacity. When this is closed, and in an emergency a receptionist can forward a request to the duty doctor via contact by telephone or in person. In your case if you can't wait to submit, then you can always send them in written form, or hand them to a receptionist, or posted them through the door if we are closed. Regards, Martin Elliott, Practice Manager.