St. Stephens Health Centre - Ratings and reviews
Reviews
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Review titled E consult
Rated 3 stars out of 5
by Anonymous - Posted on 06 February 2024
Unless you can login first thing in the morning it is now impossible to do an econsult. I appreciate that the doctors are working hard but could there be some slow release of these slots across a day. I've been trying to get on in time for days.
Visited February 2024
St. Stephens Health Centre has not yet replied.
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Review titled Getting an appointment is a nightmare!
Rated 1 star out of 5
by Wilma - Posted on 07 December 2023
On Wednesday 29th November I telephoned the surgery to make an appt and after a long wait for the phone to be answered I was advised that I couldn’t make an appointment over the phone and had to use the online support facility which wouldn’t be available to use until the next day and was advised to get on line early (8 am). I did this on Thursday 30th November and outlined my symptoms etc., and @ 9.22 am that day I received a text from one of the GPs to say that an appt would be made and one of the admin team would be in touch. I hadn’t hear anything so phoned the surgery on Friday 1st December and was advised that they would chase the admin team. I asked why it wasn’t possible to book an appt now on the phone and was advised that they were a receptionist and only admin people could book appts. I did not hear anything and chased again on Monday 4th December and once again as usual I waited a long time for the phone to be answered (usually about 40 minutes). When I got through and explained why I was calling the person asked ‘shall I book an appt for you now? My complaint is this : why couldn't an appt have been booked when I first contacted the surgery near 6 days ago and spoke to a receptionist? The process appears to be applied on the whim of the receptionist and my experience of this surgery on this occasion (& many times in the past) is that the procedures are in place for the benefit of the practice and patients are treated as a nuisance. We deserve an efficient service and this practice is anything but efficient.
Visited December 2023
St. Stephens Health Centre has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 21 August 2023
My ears have been blocked, surgery refused to give appointment, went pharmacy they gave me ear drops but was told not to use unless ear infection. Went to the surgery again to see if I can get a check up rude receptionist who seemed very smug refused to give an appointment for a check up said that’s what the ear drops are for, I then asked even if I have ear infection still refused to give an appointment - been suffering over a week now
Visited August 2023
St. Stephens Health Centre has not yet replied.
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Review titled Terrible surgery
Rated 1 star out of 5
by Anonymous - Posted on 14 July 2023
Terrible service, disappointed with this surgery. The reception team seem to have an ugly attitude don’t understand how they’re still working there, their service is slow and terrible, and seems like the team do not know what they’re doing.
Visited July 2023
St. Stephens Health Centre has not yet replied.
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Review titled GPS are Excellent, shame about the receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 02 December 2023
I was on the phone waiting for an hour, I decided to go down to the surgery instead as it would of been much quicker than speaking to someone, I kept on the phone on my way over, I arrived in the queue but couldn't hear their phones ringing, when I was seen at reception I was still on the phone which was still ringing , but was not ringing in reception! The phone was ringing but on silent I could see the light flashing but they only picked it up when they wanted too. What a way too treat patients in need......
Visited June 2023
St. Stephens Health Centre has not yet replied.
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Review titled Poor Telephone Services
Rated 1 star out of 5
by Mohammad Hafiz Ali - Posted on 30 May 2023
On the 30th May 2023 I phoned the practice around 3pm and for an hour I had been put in a queue which I was at first 4th in the line which was repeatedly saying that I was 4th in the line 25 times. Then when I was second in the line it kept saying that 20 times. You really need to fix up your phone services otherwise no one will ever be able to attentively communicate with you about their medical issues.
Visited May 2023
St. Stephens Health Centre has not yet replied.
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Review titled Lack of response and rudeness
Rated 1 star out of 5
by Inaya Khanom - Posted on 17 March 2023
I have spoken to one of the receptionist’s for my sick note she told me it was ready and to be picked up. My sister went to pick up and she had no idea where it was. I’ve queried this since the beginning of the month. Please solve this
Visited March 2023
St. Stephens Health Centre has not yet replied.
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Review titled Excellent rapid use of text message
Rated 5 stars out of 5
by Anonymous - Posted on 01 March 2023
Excellent. Within hours of an ultrasound scan, referring doctor sent me a text explaining the results and confirming referral for physiotherapy made at previous in-person appointment. The later survey questions seem to assume F2F appointment arranged by telephone call to the surgery. Might they be updated to reflect changes in practice (eg e-consult, telephone consultations, appropriate use of text messages)?
Visited February 2023
St. Stephens Health Centre has not yet replied.
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Review titled Consistent care from this hardworking team - thank you!
Rated 5 stars out of 5
by Catherine - Posted on 17 January 2023
As always, this surgery is overwhelmed with work. Despite this, the team provide care calmly, consistently and thoughtfully. Here's to the team - you are hardworking and deserve praise for all the care you give your patients, day by day, year by year. Thank you!
Visited January 2023
St. Stephens Health Centre has not yet replied.
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Review titled Efficient and Caring Practice
Rated 5 stars out of 5
by STEVEN MOORE - Posted on 16 January 2023
For a recent condition, this practice has performed well above the expected norm. On line consultation requests have been responded to within 4 to 5 hours and appointments offered when needed. I have found all of the staff I have been in contact with to be highly competent, attentive to my own thoughts, and caring. I cannot fault the service I have received.
Visited January 2023
St. Stephens Health Centre has not yet replied.