Spring Gardens Group Medical Practice - Ratings and reviews
Reviews
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Review titled Can't book appointment
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2022
Can't book an appointment even when calling at 8.30 am, Lady on the appointment line is rude. Takes about 1 hour for them to answer the phone only to be told that they have no appointments. Someone needs to look into this surgery.
Visited December 2022
Review titled Spring Gardens Group Medical Practice
Replied on 16 December 2022
We do apologise that you found our reception staff rude and will look into this. Along with the rest of Primary care and indeed the whole NHS we are extremely busy at the moment. We are trying to cope with the normal winter pressures and this year many worried parents due to the concerns over the continued press alerts about StrepA. Please bear with us during this time, we are doing our best. Are you aware that you are able to call 111 who have access to some of our appointments if they deem this an Emergency as well as give you advice. You can also seek your local pharmacy for advice also. Please always let our reception staff know the problem as there are many other specialists they can book you in directly with other than the GP, including, physios, podiatrists, pharmacists, social prescribers and many more. Apologies once again, Spring Gardens Group medical practice.
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Review titled Unable to get appointment
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2022
I have been trying to get an appointment for 1 week , I call every day at 8.30 and get put on hold, it usually takes a minimum of 45 min to 1 hour to answer and when they answer they I am told they have no appointments and try again tomorrow. I walked into surgery and it was empty but they would not let me book an appointment, I can't understand why I can't get an appointment. so frustrating, all that while my issues is getting worse.
Visited December 2022
Review titled Spring Gardens Group Medical Practice
Replied on 16 December 2022
Dear Patient, we sincerely apologise about the difficulties you are having getting an appointment. You may have read in the press GP surgeries and indeed the whole NHS we are extremely busy at the moment. We are trying to cope with the normal winter pressures and this year many worried parents as well, due to the concerns over the continued press alerts about StrepA. Please bear with us during this time, we are doing our best. Are you aware that you are able to call 111 who have access to some of our appointments if they deem this an Emergency as well as give you advice or direct you to another health professional as suitable. You can also ask your local pharmacy for advice. Please always let our reception staff know the problem as there are many other specialists they can refer you directly to, other than the GP; physios, podiatrists, pharmacists, social prescribers and many more. GPs are not always the only person to see for a problem. Apologies once again, Spring Gardens Group medical practice.
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Review titled Unable to get appointment- Even when calling @ 8.30
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2022
I called the spring gardens appointment line at 8.30 am was put on hold, when they answered @ 9.21 am told me there were no appointments and to try again tomorrow, the same thing happened and it's been 4 days and I was unable to get an appointment. Rude Staff on the phone
Visited December 2022
Review titled Spring Gardens Group Medical Practice
Replied on 16 December 2022
Dear Patient we do apologise that you found our reception staff rude and will look into this. They are though under a lot of pressure at this time and normally try their best to accommodate everyone. Along with the rest of Primary care and indeed the whole NHS we are extremely busy at the moment. We are trying to cope with the normal winter pressures and this year there is the added pressure of many worried parents due to the concerns over StrepA, as highlighted in the press. Please bear with us during this time, we are doing our best. Are you aware that you are able to call 111 who have access to some of our appointments, if they deem this an Emergency and can also give you advice. You can also ask the pharmacy for advice. Please always let our reception staff know the problem as there are many other specialists they can book you in directly with, other than the GP, including, physios, podiatrists, pharmacists, social prescribers and many more. Apologies once again, Spring Gardens Group Medical Practice.
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Review titled very disappointed, do not recommend
Rated 1 star out of 5
by Anonymous - Posted on 17 November 2022
You call for hours and no one answers, and if you go to them to schedule an appointment, the people at the reception tell you that they can't schedule you, you have to call
Visited November 2022
Review titled Spring Gardens Group Medical Practice
Replied on 17 November 2022
Dear patient We are very sorry that you are disappointed with our service. We do have an option for you to request a call back when the phone lines are particularity busy. The busy times are always first thing in the morning. We are aware that we have a lot of illness among our staff at the moment and also a couple isolating once again as testing COVID positive. This does have a knock on effect and we apologise if you have had to wait longer than normal. Our staff do try to answer the phones as quickly as possible. As an alternative 111 can help with minor problems and can book directly into our appointment book if you urgently need to see a Clinician, following their triage of your problem. I am sorry you could not book an appointment in person at the desk. You should be able to do this and we will remind the reception staff that advance appointments are available. The exceptions to this may be if you require a particular Clinician or one the same day. Once again accept our apologies. Kind Regards Spring Gardens Group Medical Practice
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Review titled Really helpful reception staff.
Rated 5 stars out of 5
by Anonymous - Posted on 24 June 2022
Previsit telephone call to the reception regarding parking really helpful and reception staff very friendly.
Visited June 2022
Review titled Spring Gardens Group Medical Practice
Replied on 27 June 2022
thank you for leaving this feedback. This gives a real boost to our reception staff. We appreciate you taking the time to post this
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Review titled Not too great receptionists with misleading infos
Rated 2 stars out of 5
by Jen - Posted on 22 April 2022
Last week I had to call the gp. In first round, I wasn't able to speak with anybody through phone because the automatic responder just hung the phone on me without direct me to a real person.... So I went to the gp personally telling my health problem and the issue with the phone call. It didn't seem the receptionist would believe or understand what I was saying as I had to explain the problem many times and her reaction was quite cold. Anyway, I could manage a phone call appointment with a doctor finally. I expressed later to the doctor and the receptionist as well I still would liked to see a doctor face-to-face, both they said for that option I need to call the reception again next week (because of Easter) because the doctor can not arrange any appointment, only the receptionist. So the phone call happened on the next week, but the conversation with receptionist was hard. In one hand, instead of answering on my question why she couldn't give me a face to face appointment she just interrupted me and kept repeating herself that she just couldn't. Then on the 4th time finally she said because only the doctor can give me appointment face to face, not the receptionist. Two different informations from the workers, none of the recetionists were visitor-orientated, it was hard to get that help... I am going there because I have a problem, not because I want to annoy them. They shouldn't handle me in this way.
Visited April 2022
Review titled Spring Gardens Group Medical Practice
Replied on 05 May 2022
We are very sorry you were disappointed with our reception Team. This will be forwarded to our reception supervisor for training purposes. We are though extremely busy as the country tries to get back to normal. Please accept our apologies that you were upset