South Leicestershire Medical Partnership - Ratings and reviews
Reviews
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Review titled Overwhelmed & Under resourced
Rated 1 star out of 5
by Anonymous - Posted on 24 October 2023
I'm not sure they even have doctors here! You will be on hold for a minimum of half an hour if you can even get through & once you get through you will often be informed that there are no appointments. It is not good enough!
Visited October 2023
South Leicestershire Medical Partnership has not yet replied.
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Review titled Can never get appointment
Rated 2 stars out of 5
by Andrew Tobin - Posted on 26 August 2023
I need a non urgent appointment, but, as usual, none are available by phone or in person when booking online (as the practice exhorts everyone to do). For example, trying today, 26 August, no GP appointments are available until 6 October, and no dates are available to book after then. This is a recurring and typical problem. In fact I can’t recall ever having been able to book online. As a family we are now often compelled to use private GPs who, fortunately, are proliferating online and in the area, not surprisingly. However we all pay a great deal of tax for this very poor non-GP service in the NHS.
Visited August 2023
South Leicestershire Medical Partnership has not yet replied.
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Review titled Rude Receptionist and Nurse
Rated 1 star out of 5
by elizabeth facer - Posted on 26 June 2023
After the usual long wait on phone at 8am I finally got appointment with nurse at Fleckney bearing in mind I live in Kibworth with two surgeries. I left in good time to get to surgery and as I got to fleckney the road was closed No sign where to go after trying several roads and several dead ends I eventually parked up at the village hall and hurried to the surgery.I have mobility problems and cannot walk far as I am in constant pain. So I arrived in pain and stressed out. Unfortunately this made me 20 minutes late for my appointment. I tried to explain to the receptionist what had happened but she became abrupt and rude and did not give me a chance to explain why I was late. Eventually they fitted me in with the nurse and low and behold I faced her abrupt and rude attitude towards me. I have been with the kibworth surgery for the past 33 year and never experience such rudeness.
Visited June 2023
Review titled South Leicestershire Medical Partnership
Replied on 21 July 2023
Dear Mrs Facer, Thank you for your feedback, and I am very sorry to here of your negative experience with the practice. Here at the practice we understand the significant delays that road closures can cause, and it is of disappointment to read that our receptionist was not sympathetic to your situation. Whilst I am pleased to read that you could still be seen for your appointment, I am very to also read that you found our nurse to be rude during the appointment. Feedback on issues such as this are the framework of our monthly staff meetings, and it is important for our team to understand what has happened so this can be discussed, and lessons can be learned going forward. I can assure you that our upcoming staff meeting this matter will be discussed further, specifically with our nursing team and patient services manager. If you have any further questions at this time, please do let me know and I will be more than happy to assist in anyway that I can. Further queries can be sent to our complaints email - management.slmg@nhs.net Kind regards, James Communication Lead
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Review titled Excellent service and advice
Rated 5 stars out of 5
by Teddy - Posted on 26 February 2023
I was recommended to ask for information about travelling to South Africa, more specifically the Kruga National Park, in order to be up-to-date on vaccinations. I went to the dispensary window at the doctors. I was given all the relevant information on malaria risk, vaccinations, and what medication to take before my trip. I was also given a link to a website that offers comprehensive travel information, which I found to be very helpful. I also picked up my prescription, and was given professional advice on whether or not I can take my medication into South Africa with me. Thank you very much for your help.
Visited February 2023
Review titled South Leicestershire Medical Partnership
Replied on 06 March 2023
Dear Patient, Thank you so much for your kind words about our practice and staff. I am very pleased to read that we provided all the necessary information you needed on travelling to South Africa, and this was helpful to you. Messages like this really do mean so much to our staff who work hard to provide the best service they can. I will be passing on your feedback to our wider team. Best wishes, SLMG
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Review titled Great service
Rated 5 stars out of 5
by Rach - Posted on 03 March 2023
I just want to say thank you for the excellent service in the pharmacy today. My wife has had no luck getting her tablets from the local chemist. I went to your window and the pharmacist sorted it all out. We now get our prescriptions from the surgery. Excellent sevice.
Visited February 2023
Review titled South Leicestershire Medical Partnership
Replied on 06 March 2023
Dear Patient, Thank you so much for your kind words about our practice and staff. I am very pleased to read that the issues you had receiving your medication from your chemist could be resolved by the practice. Messages like this really do mean so much to our staff who work hard to provide the best service they can. I will be passing on your feedback to our wider team. Best wishes, SLMG
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Review titled Helpful Reception Staff
Rated 5 stars out of 5
by Anonymous - Posted on 23 November 2022
I have recently re-registered with the practice and the reception staff at Fleckney and Kibworth have been helpful and friendly. There was a bit of a glitch on-line but they tried their best to correct it and never made me feel like I was a nuisance when asking them about it. They put me in touch with their computer expert, who contacted me straight away, and the issue was resolved. The reception staff (I spoke to several of them) were always polite, pleasant and tried to be as helpful as possible. I am very pleased I have transferred back to this surgery and thank you to the lovely staff.
Visited November 2022
Review titled South Leicestershire Medical Partnership
Replied on 23 November 2022
Dear Patient, Thank you so much for your kind words about our practice and staff. I am very pleased to read that your online service issues were addressed by our IT lead, and I hope when needed you will now be able to fully use the service. Messages like this really do mean so much to our staff who work hard to provide the best service they can. I will be passing on your feedback to our wider team. Best wishes, SLMG
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Review titled Welcoming
Rated 5 stars out of 5
by John Warner - Posted on 12 October 2022
From reception to injection the staff made you feel very much at home and coped admirably with at a very busy time.Thank you.
Visited October 2022
Review titled South Leicestershire Medical Partnership
Replied on 13 October 2022
Dear Mr Warner, Thank you so much for your kind words about our practice and staff. I am very pleased to read that your injection was a positive experience, and you relaxed and comfortable when coming into our practice. Messages like this really do mean so much to our staff who work hard to provide the best service they can. I will be passing on your feedback to our wider team. Best wishes, SLMG
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Review titled No Appointments
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2022
Multiple times I have phoned , Sorry no appointments left , phone tomorrow! , I literally have been phoning at 0800 , ( actually I think I got through just before today ) 42nd in queue , then no appointments again .Is there a secret number or something, because 2 weeks trying to get an appointment is disgusting .
Visited October 2022
South Leicestershire Medical Partnership has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by John Warner - Posted on 08 September 2022
Had a really uplifting and Informative consultation with the doctor.When telephoning for an appointment the staff were very friendly and helpful as was the person in reception.
Visited September 2022
Review titled South Leicestershire Medical Partnership
Replied on 09 September 2022
Dear Mr Warner, Thank you so much for your kind words about our practice. Hearing of experiences like this mean a lot to our team, and reading that you had a positive consultation with one of our doctors and also found our reception staff to be helpful is very pleasing to hear. This information will also be shared with our wider team. Kind regards, SLMG
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Review titled Prompt action
Rated 5 stars out of 5
by Anonymous - Posted on 30 August 2022
Having read some of the local social media I was concerned when needing to make an appointment. A same day consultation shortly after a public holiday only shows how many of the comments are somewhat unfair about lack of access. I am sure some patient experiences are not ideal in both the eyes of the patient and, sometimes, the practice but my personal experience was one of excellent access and very professional service.
Visited August 2022
Review titled South Leicestershire Medical Partnership
Replied on 06 September 2022
Dear Patient, Thank you so much for your kind words about our practice. Messages such as this mean everything to our team who work hard to give all our patients the best service possible. Hearing you have managed to gain excellent access to our services and been seen to a professional manner is very pleasing to hear, and I will be sharing this feedback with our team. Kind regards SLMG