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Solihull Healthcare Partnership - Ratings and reviews

Reviews

Displaying 21 to 22 of 22

  1. Review titled Shocking

    Rated 1 star out of 5

    by Anonymous - Posted on 12 July 2022

    Worsening of asthma symptoms due to having a cold, hay fever and weather requiring increased use of inhalers. Tried calling gp practice cut off as lines full!!!! Continued to feel breathless called 111 told to go to gp explained can’t get in contact as constantly being cut off and they would arrange contact for me to be reviewed. Shocking service from shp never had this when it was just Shirley Medical Centre. Asthma can be life threatening if not managed correctly with early intervention yet can’t get in contact. No wonder people are going to ed as they can’t get anywhere near a gp Not fit for purpose and don’t use The pandemic as an excuse because I worked on the front line in a hospital during the pandemic!

    Visited July 2022

    Report as unsuitable

    Review titled Solihull Healthcare Partnership

    Replied on 28 July 2022

    Dear Patient, Thank you for your taking the time to give us your feedback. We are sincerely sorry to hear that you are not happy with the service you receive. So that we can look into this, investigate and respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ We really value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. Feedback is invaluable and gives us an opportunity to listen and respond to our patients, and put in place changes that improve patient care and services for our patient population. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. Kind regards, Patient Services Team Solihull Healthcare Partnership

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  2. Review titled Almost 2 hours calling for appointment

    Rated 1 star out of 5

    by Dr. Mohammed Salim - Posted on 06 June 2022

    This morning, I called at 8:02AM to Grove road Solihull surgery. The voice message said 'system is full, call again'. I continued calling again and again until around 8:35 when it finally accepted the call. I was put in a que with a number 47. At 9:46 the phone was answered. I got an appointment in 10 days time. I was told to ring at 8AM. I replied this is the 8AM call. This is diabolical. 1 hour and 45 minutes to speak with someone in surgery.

    Visited June 2022

    Report as unsuitable

    Solihull Healthcare Partnership has not yet replied.