Shirley Medical Centre (Solihull Healthcare Partnership) - Ratings and reviews
Reviews
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Review titled Very poor system
Rated 1 star out of 5
by David - Posted on 14 March 2024
8 years ago we moved to Dickens Heath. At that time the local surgery was one of the best I had ever had (I’m 75) in my lifetime. Now, it is the worst. It is virtually impossible to get an appointment for a non-emergency issue. You are advised to try coming to the surgery at 0830 when new “slots” are released - I have done this 5 times, been first in the queue every time - nothing available. Last time I was advised to phone at 0800. I phoned at exactly 0800 to be told “our phone system is full, try again later”. I did, again and again and again - same message every time. My opinion is that it seems to have got worse since the surgery became part of the Solihull Healthcare Partnership. I don’t know why, it’s just an observation. To be fair, the receptionists are lovely, but are frustrated and hampered by their totally inflexible booking system. Last time I tried to get an appointment the receptionist said to me “ I’m really sorry, I hope I never get ill because this system is impossible”. I said: “What can I do to complain?” She said: “Tell the doctor”. I’ve tried that, it’s made no difference, so I’m writing this review instead. Last week, I was first in the queue waiting outside the surgery and talking to the man next to me. He told me he has written to the surgery and to the local member of parliament. He has even considered taking legal action. How has it come to this? I am now looking for a surgery outside of the Solihull Healthcare Partnership or, as a last resort, looking for a private doctor - but this is a very expensive option.…….
Visited March 2024
Review titled Shirley Medical Centre (Solihull Healthcare Partnership)
Replied on 15 March 2024
Dear David, Thank you for taking the time to give us your feedback and comments. We are sincerely sorry to hear that you are not happy with the service you receive and access to appointments. So that we can look into this and respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ or email us at nhsbsolicb.shppatientexperience@nhs.net We really do value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. Kind regards, Patient Experience Team Solihull Healthcare Partnership
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Review titled Exemplary
Rated 4 stars out of 5
by Ceris - Posted on 29 March 2023
I have to say that today I received exemplary service for my daughter. After calling late in the day and speaking to a very good care navigator, within 30 mins a GP had called me back and arranged for a prescription after viewing an image of her tonsils. Credit to that system which worked perfectly for us today and to the male GP who was thorough, patient and kind. I know Solihull Healthcare Partnership have been getting a bad rap lately but today I could tell that changes to the call directions have been made and felt I should leave a positive review- credit where credit is due.
Visited March 2023
Review titled Shirley Medical Centre (Solihull Healthcare Partnership)
Replied on 29 March 2023
Dear Ceris, Thank you for taking the time to give us your feedback and for your kind comments following your experience today, it really is appreciated. We will ensure your feedback is passed on to the team. Kind regards, Patient Experience Team Solihull Healthcare Partnership
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Review titled Very Poor Administration
Rated 2 stars out of 5
by Anonymous - Posted on 17 October 2022
Your Vision And Mission Statement I think you have forgotten what you wrote in that statement, because you fall very short when it comes to your vision stating ,To be the most respected primary care provider I do not think even the most basic of care you are supposed to supply to your patients , is over looked , That is , To Care ,And I think most of your patients will agree. You have no thought as to peoples mental anguish , when you flippantly state, call at 8 o'clock for appointments, only to find, if you are not cut of by a pre recorded message, you are No. 45 in the que. To be told there are no appointments left. My wife has recently had a very traumatic surgery, and struggles to physicaly and mentally cope with it day to day. As a result of the surgery we had to cancel a holliday resulting in an insurance claim to recover the money paid. A claim form was submitted to Solihull Health care Partnership. to be completed , by my wifes Dr. We were informed there would be a charge , which was fine with us, but it would take up to 28 days to be done. This at first we found ridiculous, but were told the Doctor had to do it in his own time, therefore you just have to wait. Ok. 28 days later we went to collect the form, to be told it was not ready, and that it was 28 days from when the Dr. receeived it, now we have to wait a further 3 Days. And would you believe it, although it was marked as urgent all along, It would be a further 21 days as the Dr. was going on annual leave. So much for the Mission statement, Primary Care Services That Meet The Needs Of Our Patients, Fell short again here. The second part of your mission statement , you do get right, To have United, Strong And Financially Viable Organisation. Because after all it is a business to make money. The last part of your mission statement, has also been forgotten by you. Practice Of Choice Of Our Patients, And The Primary Choice Of Our People .You do not act on the feelings or choices of your patients, when they are constantly put forward to you. As you probably can tell, I am not happy with the service, wil this make a difference, I doubt it very much, But we live in hope. Finally if you do nothing else get someone to monitor your System, because when the receptionist says , I have added your request to The System, she may as wel have writen it on a piece of paper and thrown it in the bin for all the good it does. When you get to see someone face to face , they always do there best, and that is all you can ask . But overall, The System, is very flawed. And does not help the mental anguish a patient is already going through.
Visited September 2022
Review titled Shirley Medical Centre (Solihull Healthcare Partnership)
Replied on 22 December 2022
Dear Patient, Thank you for your taking the time to give us your feedback. We are sincerely sorry to hear that you are not happy with the service you received. So that we can look into this and respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ We really value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. Feedback is invaluable and gives us an opportunity to listen and respond to our patients, and put in place changes that improve patient care and services for our patient population. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. Kind regards, Patient Services Team Solihull Healthcare Partnership
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Review titled Can not get a doctors appointment.
Rated 1 star out of 5
by Anonymous - Posted on 26 September 2022
Every time you phone after being on it for over an hour to be told all appointmentd have gone and call back tomorrow only for the same thing to happen again & again. Even going into the surgery its the same thing no appointments yet there was only one patient in the waiting room. All I wanted was to be referred back to the hospital. This practice has gone down hill.
Visited September 2022
Review titled Shirley Medical Centre (Solihull Healthcare Partnership)
Replied on 22 December 2022
Dear Patient, Thank you for your taking the time to give us your feedback. We are sincerely sorry to hear that you are not happy with the service you receive. So that we can look into your personal experience/s and respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ We really value personal experiences and concerns being raised and shared with us directly - so that we can try to do something about them. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. Kind regards, Patient Services Team Solihull Healthcare Partnership