Shifnal & Priorslee Medical Practice - Ratings and reviews
Reviews
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Review titled nurse
Rated 5 stars out of 5
by MRS AE COXHILL - Posted on 10 November 2022
I came today for help with new bandage on my hand and finger. Thank you to the nurse. I am not good at keeping still so she did well. Thank you.
Visited November 2022
Review titled Shifnal & Priorslee Medical Practice
Replied on 13 February 2023
Thank you for taking the time to comment positively about the care our nurse delivered and we apologise for not responding to this comment sooner. Many thanks Patient Experience Lead
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Review titled Poor communication
Rated 2 stars out of 5
by Anonymous - Posted on 26 July 2022
I had an appointment for the Doctor to call me on the phone to discuss results of blood test. I did not receive the call and there is no record on my phone that a call was attempted. The surgery has not made any attempt to rearrange the call so I’ve had to book an appointment in several weeks to get this moving again. Disappointing.
Visited July 2022
Review titled Shifnal & Priorslee Medical Practice
Replied on 13 February 2023
Thank you for raising your concern and we apologise for not responding to this comment sooner. We are very sorry to hear about this misunderstanding and we are grateful that you have brought this to our attention. We take all complaints and concerns seriously and continue to try to improve the service we provide. Many thanks Patient Experience Lead
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Review titled Call
Rated 1 star out of 5
by Anonymous - Posted on 25 June 2022
Receptionist booked a call back for the 25th June 2022. I percifically mentioned that my mobile phone does not allow calls to be answered from blocked numbers. Receptionist assured me this would be highlighted in the notes for today's cb. Dr called with withheld no. Just sums up this practice.
Visited June 2022
Review titled Shifnal & Priorslee Medical Practice
Replied on 13 February 2023
Thank you for raising your concern and we apologise for not responding to this comment sooner. We are very sorry to hear about this misunderstanding and we are grateful that you have brought this to our attention. Please be reassured we take all complaints and concerns seriously in order to improve the service we provide.
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Review titled No one answers the phones
Rated 1 star out of 5
by Anonymous - Posted on 02 June 2022
I don’t like to complain but the service given by Shifnal Medical practice is disgraceful. 3 times trying to get through to reception, was 5th in the queue, dropped to 4th 10 mins into the call, still 4th and been on for 52 minutes. For anyone with ongoing health problems must get so frustrated with this. This needs to be addressed ! In a town where they are throwing up houses, they can’t cope with the patients now let alone taking on new people !! As I’m typing this I am still 4th in the queue and been on for over an hour
Visited June 2022
Review titled Shifnal & Priorslee Medical Practice
Replied on 13 February 2023
Thank you for raising your concern and we apologise for not responding to this comment sooner. Thank you for your feedback. We are very sorry to learn that you were unhappy with the service that you have received from our practice. I do hope that you have noticed an improvement in our call waiting times more recently. Many thanks Patient Experience Lead