Lakeside Healthcare Stamford - Ratings and reviews
Reviews
-
Review titled Efficient service
Rated 4 stars out of 5
by Ivy Moore - Posted on 03 May 2024
Had concerns regarding actually getting an appointment, these were unfounded as this was an efficient process. The doctor I saw was friendly, efficient and reassuring. As were all other staff I encountered. I made my appointment via the website.
Visited May 2024
Lakeside Healthcare Stamford has not yet replied.
-
Review titled Very Helpful
Rated 4 stars out of 5
by Mrs Jay Page - Posted on 02 May 2024
The Doctor was very Kind & Understanding to my situation & very helpful with de-stressing me in my time of need
Visited May 2024
Review titled Lakeside Healthcare Stamford
Replied on 08 May 2024
Dear Mrs Page, Thank you for taking the time to share your experience at the surgery. I will share your lovely comment with the clinician who treated you and the wider Stamford Team. Kind Regards Emma Patient Services Manager
-
Review titled So upsetting
Rated 1 star out of 5
by Theresa Thorpe - Posted on 04 May 2024
I went to see the doctor on Friday 3rd may 2024 cause I had a few problems and could never get appointment .we waited til 3.10 to be seen and I told him I had 3 questions for him and told him I can’t seem to get appointment x he then turned round wasn’t interested and said wats the worst I said hip so he said you will need to make 2 more appointments for the other issues I have got . He didn’t even let me explain I have a sore on my foot and wanted to know if it was infected . I also didn’t understand him well enough so it was a good job my daughter in law was there to help x I’m sorry I felt rather sad that he couldn’t see my other things (as it’s a job to get an appointment) I left deflated really x wasn’t happy
Visited May 2024
Review titled Lakeside Healthcare Stamford
Replied on 08 May 2024
Dear Theresa, Thank you for sharing your experience. I am so sorry to hear of your experience at the surgery. I would like to speak to you about this, Please can you reach out to me at the surgery at your convenience. Kind regards Emma Patient Services Manager
-
Review titled Difficult to get appointment practise
Rated 4 stars out of 5
by Kate - Posted on 04 May 2024
Helpful GP appointment the Doctor listened and acted upon my symptoms. The appointment system leaves much to be desired. The app needs checking regularly to ensure it is working correctly, I reported its malfunction to the receptionists and was told it was working, it clearly was not as I and others agreed that they had tried unsuccessfully to log on. A simple check would help. As I was in the surgery I tried to make an appointment for 2 weeks time and was not allowed, I was told to ring up instead another day as their quota had been reached. I don't want to wait on the end of a phone line for 1 hour to likely be turned away.
Visited May 2024
Lakeside Healthcare Stamford has not yet replied.
-
Review titled Appointment
Rated 4 stars out of 5
by Gladys - Posted on 03 May 2024
Was easily able to obtain an appointment on line. Didn’t wait to long to go in doctor was very thorough asked lots of questions and took an interest in me
Visited May 2024
Lakeside Healthcare Stamford has not yet replied.
-
Review titled Surprised
Rated 3 stars out of 5
by jo keogh - Posted on 04 May 2024
Having previously been unimpressed with the surgery and read about the cqc review process in the local paper I was surprised and delighted by the treatment by the desk staff and the gp who was knowledgeable about my personal history and took time to help come to a resolution of my issue. Very pleased with the level of care that I received.
Visited May 2024
Review titled Lakeside Healthcare Stamford
Replied on 08 May 2024
Dear Jo, Thank you for taking the time to share your experience at the surgery. I am very happy to hear that you were pleased with your visit to the surgery. I will share your lovely comment with the clinician who treated you and the wider Stamford Team. Kind Regards Emma Patient Services Manager
-
Review titled Good practice on this occasion
Rated 4 stars out of 5
by Natalie - Posted on 03 May 2024
Reception staff were very polite and didn’t have to wait long in waiting room to see the doctor . I have been able to see the same doctor on my last few appointments and she is very nice and doesn’t make you feel rush
Visited May 2024
Lakeside Healthcare Stamford has not yet replied.
-
Review titled Mixed review
Rated 3 stars out of 5
by Anonymous - Posted on 03 May 2024
I am generally happy with the GP practise, I like that you can book an appointment online for non urgent. Urgent care is more challenging and when one of my children need attention that is stressful. Most of the GPs are great when you see them, and follow up care by individual GPs is great. That said, my most recent appointment was with someone I’m not familiar with (maybe new or covering) and was disappointing/ unhelpful.
Visited May 2024
Lakeside Healthcare Stamford has not yet replied.
-
Review titled Great experience
Rated 4 stars out of 5
by Charlotte Porter-Turnbull - Posted on 08 May 2024
Doctor phone called at allocated time and was extremely helpful. Photos sent of my son’s skin rash and the GP called back within minutes and prescribed two lots of cream.
Visited May 2024
Lakeside Healthcare Stamford has not yet replied.
-
Review titled Greatly improved
Rated 5 stars out of 5
by Ann Bernadette Harris - Posted on 10 May 2024
Lovely staff, clean surgery and prompt attention. My issue dealt with professionally and in a caring manner. I am happy with the treatment I re received
Visited May 2024
Lakeside Healthcare Stamford has not yet replied.