Severnside Medical Practice - Ratings and reviews
Reviews
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Review titled Great Consultation
Rated 5 stars out of 5
by Chris - Posted on 05 April 2024
Many thanks to the locum Dr who handled my issues earlier today - he was patient; listened and was very diligent. Thanks to him I am sorted and settled and have clarity both about my medication going forward and the way forward. Thank you very much Dr, enjoy your well deserved weekend :)
Visited April 2024
Review titled Severnside Medical Practice
Replied on 23 April 2024
Dear Patient, Many thanks for taking the time to leave us positive feedback and I am very pleased to read that you had a good experience using our services. Severnside Medical Practice
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Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2024
It’s impossible to get through, drs provide the wrong information to you regarding how the practice actually works. You’re told to only consult with one dr, but it’s nigh on impossible to see that same dr. You have to set aside an hour when calling through to try to even get a phone call appointment and even then there’s a possibility that you get hung up on and have to start again, appointments in person tend to be a 2-3 month wait, phone call appointments with a chosen dr can be weeks, if not months. The only quickest way to get seen or speak to reception is to visit in person. The removal of the online facility of asking questions adds to the dismay of using this practice. It’s why so many people from this practice end up using out of hours in the hospital instead.
Visited April 2024
Review titled Severnside Medical Practice
Replied on 23 April 2024
Thank you for your feedback and I apologise that you have found it difficult to get through to us on the phone. We do have busy periods which can be impacted by staff absences. We are hoping to upgrade our telephone system in the near future to enable a call back functionality to save patients having to wait in a queue. We have also recruited a new team member in the reception team to help improve our capacity for answering calls during our busiest periods. We have increased our on the day capacity throughout the week for routine and urgent needs and we now offer Saturday Nurse appointments. We will continue to review our access aiming to make further improvements where possible. Severnside Medical Practice
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Review titled Faultless
Rated 5 stars out of 5
by Hollie Jones - Posted on 20 December 2023
Working in a GP surgery myself, I know it’s not very often you get to hear the good things, so I just wanted to let you know what a wonderful job you’re doing. I rang this morning with an incredibly sore throat, querying tonsillitis and after a 15 minute queue on the phone (understandable given I rang at opening), I was given a same day telephone triage appointment. Your paramedic rang (I forgot his name, sorry!) within 20 minutes of me having spoken to reception, and issued penicillin and worsening advice. Less than an hour from phoning to treatment - absolutely faultless! Especially at such a busy time of the year. Thank you and hope you all have a restful Christmas and New Year.
Visited December 2023
Severnside Medical Practice has not yet replied.
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Review titled Always helpful
Rated 5 stars out of 5
by Sean Kerry Thomas Dowler - Posted on 06 October 2023
The best practice I have ever been registered with. Extremely helpful and understanding receptionists, nurses/doctors. The only downside is trying to get an actual face-to-face appointment. In the first instance it's a lucky dip when phoning first thing in the morning. Then you get a date for a "phone consultation" which is no good to man nor beast. I haven't seen my doctor for years. Don't get me wrong, I totally understand the issues the NHS are going through and I do love our NHS! They deserve better. But how does a chat on the phone compare to a face-to-face appointment? It doesn't. I get the precautions due to Covid-19 but hasn't that eased? I, for one, wouldn't mind if I had to wear a face mask. In the reception area the "social distancing" could still be put into practice. So bring back the days of actually seeing your wonderful doctor and not just a voice over the phone. Please!!
Visited September 2023
Review titled Severnside Medical Practice
Replied on 19 October 2023
Thank you so much for your comments and positive feedback. We are constantly reviewing the way we manage the huge demand of our services and find that by offering more telephone appointments we are able help more patients. A lot of the issues presented by patients can be dealt with easily over the phone and our GPs may also ask for photographs of things like skin rashes etc to aid the consultation. Anyone who has a consultation via the telephone will be booked a face to face appointment if the GP feels this is required. We do offer face to face appointments routinely but understand the wait for these are a little longer. Best wishes Severnside Medical Practice
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Review titled Unable to book an appointment
Rated 2 stars out of 5
by William Tomlinson - Posted on 17 July 2023
After receiving a letter from the gastroenterology dep at gloucester hospital requesting a blood test to be taken this week by my GP (beginning 17th) for analysis prior to my appointment with them on the 15/08/23, I rang sevenside medical practice to book the blood test requested only to be told there were no appointments available for the foreseeable future and certainly not this week. This is evidently lack of duty of care on the part of sevenside medical practice.
Visited July 2023
Severnside Medical Practice has not yet replied.
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Review titled Excellent practice and staff
Rated 5 stars out of 5
by M Parker - Posted on 27 June 2023
I have joined Severnside practice in the last 6 months and they have been brilliant, yes you have to phone for emergency appointments, but they see you within 24-48 hours. Also excellent standard services and appointments, I got half an hour menopause appointment which was a huge help. All the staff from reception to specialist nurses and Drs have been wonderful to deal with. Cannot recommend this practice enough.
Visited June 2023
Review titled Severnside Medical Practice
Replied on 19 October 2023
Thank you so much for your positive feedback. We always strive to do what we can to best meet the needs of our patients. Best wishes Severnside Medical Practice
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 20 July 2022
Don’t expect to get everything on your repeat prescription as it will not happen. They let you have only what they can be bothered to send the prescription through for they don’t even care if it is life saving medication they omit. Brace yourself for at least 30 minutes hanging on the phone waiting for them to answer. Nice swanky surgery pity the service is rubbish
Visited July 2022
Severnside Medical Practice has not yet replied.
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Review titled Dr's amazing, if you can get through to them!
Rated 3 stars out of 5
by Anonymous - Posted on 06 December 2022
I have been with this surgery for years and since they have moved from Gloucester City Health to Severnside Medical practice it is nearly impossible to get through on the phone to them! 35 min wait today to speak to an unfriendly receptionist. When you go in the office no one is on the phone either! They had a link online that you could ask a question instead of calling but have removed this as well now. Such a shame as all the GP's in this surgery are fantastic!!
Visited June 2022
Severnside Medical Practice has not yet replied.