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SEFTON PARK MEDICAL CENTRE - Ratings and reviews

Reviews

Displaying 1 to 4 of 4

  1. Review titled Appointments

    Rated 1 star out of 5

    by Anonymous - Posted on 15 January 2024

    phone busy after 40 calls. it is a single point of failure. Busy all the time, impossible to make an appointment

    Visited January 2024

    Report as unsuitable

    Review titled SEFTON PARK MEDICAL CENTRE

    Replied on 16 January 2024

    Thank you for getting in touch and apologies for the frustration and problems you've had trying getting through to us on the phone. We are aware that it can be a challenge to get through to us on the phone at times, this is due to the high level of demand we are facing. The good news is that we are updating our phone system very soon enabling patients to request a call back from us, rather than waiting or having to try multiple times. In the meantime, (or if you prefer in general), you can submit requests for both clinical and non clinical issues through our website https://patchs.ai/practice/seftonparkmedicalcentre Apologies again and thank you Simon Turton Practice Manager

    Report as unsuitable

  2. Review titled Receptionist

    Rated 4 stars out of 5

    by Anonymous - Posted on 19 April 2023

    I rang the surgery this morning 19./4/23 and spoke to a receptionist who sounded young she didn't give her name Her attitude was disgusting telling me what was normal and what wasn't in my blood results and that it was too soon to get another test .I have reported this person before as I heard her laughing on the phone when I asked for a GP appointment which was something guite serious .I thought it was a doctor who decided what was normal and what wasn't

    Visited April 2023

    Report as unsuitable

    Review titled SEFTON PARK MEDICAL CENTRE

    Replied on 20 April 2023

    Thank you for taking the time to share this experience; I’m sorry to hear it was a negative one. Without more information it is difficult for me to investigate further however based on what you’ve said I will try and provide some helpful information. Once a GP has reviewed a Patient’s blood test result the Reception Team are able to view that result and the GP comments including if the result is normal or not and whether another test is needed and when. The reception team are then authorised to share this information with a patient. So, it is not them making the decisions but passing on the GP’s decisions. Possibly this could have been communicated to you better at the time. If there is any outstanding care you require or if you would like to discuss any part of this further, please get in touch directly and I will do my best to help you. You can email complaints.seftonpark@nhs.net Yours sincerely Simon Turton Practice Manager

    Report as unsuitable

  3. Review titled Best medical practice in Adelaide

    Rated 5 stars out of 5

    by Andrew ward - Posted on 31 October 2023

    The Sefton plaze medical centre is one of the Best if not the Best Doctor's surgery I've ever been to, not only are the staff excellent at what they do ( getting messages to your Doctor if you ring ) but the medical staff are excellent aswell, I've been going there for about 3 or 4 years, I normally see the same Dr but if I can't for some reason the other Dr's or nurse's have been just as good, if you don't live in the area it's worth travelling a little bit further for the treatment you get. I can't speak highly enough of this practice and this is my only way to say Thank You.

    Visited January 2023

    Report as unsuitable

    Review titled SEFTON PARK MEDICAL CENTRE

    Replied on 01 November 2023

    Dear Andrew, It sounds like you've had a great experience, but I wonder if this is intended for another organisation. We are a GP practice in Liverpool, UK. Are you looking for somewhere in Australia? If its us then I'm delighted, but I suspect it might not be All the best anyway Simon Turton Practice Manager Sefton Park Medical Centre

    Report as unsuitable

  4. Review titled Appointments

    Rated 3 stars out of 5

    by Anonymous - Posted on 12 May 2022

    This is the second time you have let me down and not contacted me the first time I had to call an ambulance myself. Today I called with somethingworrying me about my health and again you have not contacted me! I’m waiting for hospital test results so am obviously stressed. Why have telephone appointments.I’m totally fed up with outpatient appointments telephone appointments and tests.Why would I bother calling the surgery unless I really needed to. Some people do actually dislike any form of hospital and gp appointments!.

    Visited May 2022

    Report as unsuitable

    Review titled SEFTON PARK MEDICAL CENTRE

    Replied on 13 May 2022

    Dear Patient, Thank you for getting in touch and I'm sorry that you have had a poor experience. Unfortunately there isn't enough detail for me to fully understand what has happened or for me to investigate/resolve for you. If you feel as though you still need help or that you would like me to investigate this for you, you can get in touch with me through the Practice and I will do my best to help you. Information on how to do this it in this link: www.seftonparkmedicalcentre.nhs.uk/practice-information/complaints-feedback/ Thank you again, Simon Turton Practice Manager

    Report as unsuitable