Saville Medical Group - Ratings and reviews
Reviews
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Review titled Embarrassing
Rated 2 stars out of 5
by Ali - Posted on 27 March 2023
I chose this surgery because it was reviewed as having many female doctors. The medical professionals are all lovely, it's the reception that is the issue. I was told from the hospital that if I hadn't heard about test results to ring my GP. 2 hours on hold!! I wasted so much time, I gave up and have yet to find out anything I need to know. whenever I have been in the practice, reception staff are more bothered about the lives of other staff members than helping patients. you ask one person something and will receive completely different information from someone else. I'm so close to changing GP to someone that's actually competent, because the reception staff tell you to ring someone else because they're too lazy to tell you who can help in the surgery
Visited March 2023
Saville Medical Group has not yet replied.
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Review titled Can’t fault the standards of care
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2023
I joined this practice a year ago and have used it both for myself and my children. Based on a years worth of experience I can’t fault the standard of care given to us all for a variety of illness’s. My sons asthma is finally under control after 2 years of difficulties. The knowledge of the Asthma Nurse practitioners & the gp lead has been particularly helpful and reassuring. I’ve always been able to get on the day appointments when medically needed, which has taken a huge amount of stress off me vs how I used to feel at the last gp practice I was at. The receptionists are always polite and helpful and far more informed and professional than a lot of other surgeries. I had to ring up in between Christmas and ny 2022 and was surprised that even during this busy period Saville Medical group still managed to deliver an excellent level of care. They are a fantastic surgery with highly trained, approachable, professional staff who are doing an amazing job during the very difficult circumstances the nhs is currently in.
Visited January 2023
Review titled Saville Medical Group
Replied on 26 January 2023
Thank you very much for your positive feedback, which has been passed onto the staff. Much appreciated.
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Review titled Rude and unhelpful receptionist
Rated 1 star out of 5
by Anonymous - Posted on 07 October 2022
Like others I have found this surgery to be truly awful, no appointments available and exceptionally rude receptionist wasn't at all helpful. I asked for some advice and was told to find out for myself and use my mobile. Great job!!
Visited October 2022
Review titled Saville Medical Group
Replied on 28 October 2022
Thank you for taking the time to feedback on your experience with the Practice. We are deeply sorry that this fell below your expectations.
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Review titled good practice
Rated 5 stars out of 5
by Philip Tolan - Posted on 03 November 2022
never had any problems at saville place,yes you have to wait on the phone but that happens at most doctors these days,always been treat with respect.
Visited October 2022
Review titled Saville Medical Group
Replied on 07 November 2022
Thank you very much for your positive feedback, which has been passed onto the staff. Much appreciated.
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Review titled Woeful practice.
Rated 1 star out of 5
by Anonymous - Posted on 31 May 2022
Truly woeful, trying to contact by phone is near impossible unless you want to get buried in a queue 30/40 deep. Avoid at all costs.
Visited May 2022
Review titled Saville Medical Group
Replied on 06 June 2022
We are sorry to hear of your recent difficulties contacting the Practice, where we are at present experiencing an exceptional high amount of calls. You can also contact the surgery by submitting an eConsult.