Rwt Practices - Ratings and reviews
Reviews
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 27 September 2022
Cannot even get a repeat prescription over the phone if by any miracle you get through. See a doctor ha ha good luck with that Reception staff useless Experts at fob offs and redirection Register with another surgery if you want any healthcare these people don't care
Visited September 2022
Rwt Practices has not yet replied.
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Review titled Poor Reception
Rated 2 stars out of 5
by Anonymous - Posted on 11 October 2022
The Nurses are very good but Reception is under staffed which means you are late for appointments. Telephone appointments are very difficult.
Visited September 2022
Rwt Practices has not yet replied.
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Review titled Terrible service
Rated 1 star out of 5
by Laura - Posted on 24 August 2022
Really shocked at the lack of respect, empathy and consideration this surgery gives. Called at 8am was 8th in the queue and then told there were no doctors appointments (face to face or telephone)! The reception staff have a real lack of understanding and no privacy. There does not seem to be any substantive doctors at the surgery any longer, where has the family GP gone?! Something must be done quickly with Penn Manor to address the problems that obviously not only I come across!
Visited August 2022
Rwt Practices has not yet replied.
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Review titled Surgery Locums Don't Listen to Their Patients Properly!
Rated 2 stars out of 5
by Rose - Posted on 04 July 2022
Recently visited this surgery for a health problem that's been ongoing, on & off since 2019. When I explained my symptoms, the locum doctor I saw, seemed to be steering the outcome with a possible diagnosis that I felt wasn't relevant, (you know your own body) although investigations are still ongoing, I just wish they'd listen properly to the patient giving their symptoms, . . . . & keep an open mind. Also it's important to show a little more empathy with their patients, as I really dislike going to the surgery at the best of times, I get anxious, you leave often feeling misheard, & not really relevant in the grand scale of things. I may look to change surgery, as nearly everyone I've spoken with who are/have been registered here, have shared similar or worse experiences with this surgery, such a shame, & unacceptable as a 'serving' doctors surgery.:-(
Visited June 2022
Rwt Practices has not yet replied.
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Review titled Appalling service
Rated 1 star out of 5
by Viv East - Posted on 28 May 2022
Tried to get an appointment for my 2 year old granddaughter who had been vomiting for two days and yet again no appointments available. Over the course of one week I have had to go to the walk-in centre 3 times. Thank goodness for the Phoenix Centre. When is something going to be done about the appalling service, or lack of it, at Penn Manor?
Visited May 2022
Rwt Practices has not yet replied.
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Review titled Appalling service
Rated 1 star out of 5
by Alex Perry - Posted on 31 May 2022
Absolutely appalling service. My appointment to have an ear syringe has been cancelled three times, each time stating that the nurse is not qualified to carry it out - yet the appointments kept being rebooked. Ear is so painful, cannot hear out of it and it’s been 3 weeks since my original appointment date and I still have not had the procedure. I even booked to go privately for £70 because I could not wait, the doctors rearranged my appointment so I cancelled the private appointment only to be rang an hour before by Penn Manor cancelling the appointment again. Have had to rebook a private appointment and will be moving to a different surgery.
Visited May 2022
Rwt Practices has not yet replied.
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Review titled Terrible practice
Rated 1 star out of 5
by Anthony Smith - Posted on 10 May 2022
I had a knee problem I paid for mri scan as nhs didn't do me one on my knee .report came back torn acl pcl and torn meniscus.phone penn to make an appointment they said send the report which I did.when I saw the doctor 2 weeks later they hadn't idea what I had come for.shpwed them the report the doctor said he would refer me straight away.2 weeks later I phoned the referral is still sitting in there system. The receptionist did not know about nhs book and choose system either. I have been at the practice 60 years but it as now become so bad I have moved to another practice
Visited April 2022
Rwt Practices has not yet replied.