Rosebank Health - Ratings and reviews
Reviews
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Review titled Prescription failure
Rated 2 stars out of 5
by Patricia Juby - Posted on 11 January 2023
Tuffley pharmacy put in a prescription request for my husband and myself on 4th Jan. We went to pick these up on 11th. The repeat prescriptions had not been sent through. I am now out of two of my prescription drugs for high blood pressure. Over the past few years the practice has expanded but the service diminished.
Visited January 2023
Review titled Rosebank Health
Replied on 03 March 2023
Thank you for taking the time to provide this feedback. We are sorry that you have had poor experiences at the surgery. Please contact our Assistant Practice Manager Kelly Grinter at the surgery who will investigate the concerns you have raised.
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Review titled Unacceptable Quality of Service
Rated 1 star out of 5
by Anonymous - Posted on 08 January 2023
I have had repeated issues with this GP practice being poor with both making appointments and passing on information and would recommend anyone considering this practice to look elsewhere. I had a blood test last year and have been trying to get details of the results but have been unable to get in touch with anyone about either gaining direct access to the results or to speak with someone about obtaining the details. I phoned their reception during nominal opening hours on Friday and their lines were closed. This is not the first time I have had issues with making an appointment or getting in touch with reception.
Visited January 2023
Review titled Rosebank Health
Replied on 03 March 2023
Thank you for taking the time to provide this feedback. We are sorry that you have had poor experience whilst trying to obtain your test results. Please contact our Assistant Practice Manager Kelly Grinter at the surgery who will investigate the concerns you have raised.
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Review titled Nice staff but very poor medical care
Rated 1 star out of 5
by Anonymous - Posted on 30 December 2022
Appalling, will be leaving them as soon as my next referral is sent off. Dr offered a blood test to deal with symptoms of neurological issues, ended up in hospital a and e and sent for ct scan two weeks later when I started to loose my sight. Just very poor Dr's and organisation around prioritising bookings. I work in NHS myself and would advise if you have serious chronic conditions this is not the best place to be getting ongoing care and particularly continuity of care is particularly bad.
Visited December 2022
Review titled Rosebank Health
Replied on 03 March 2023
Thank you for taking the time to bring this to our attention. We are very sorry that you have had poor experiences at the surgery. It would be very helpful if you could give detailed feedback to the surgery directly so we can investigate your concerns. Please contact our Assistant Practice Manager Kelly, who will be able to discuss your complaint with you in more detail.
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Review titled Reception Staff - fantastic
Rated 4 stars out of 5
by Sophie Roxanne Gooding - Posted on 21 November 2022
I visited severnvale surgery for the first time today and I was impressed with the reception staff, so friendly and kind. Really impressed by their work ethic and how they were handling patients. The lady with the blonde hair was exceptionally good whilst dealing with dr sickness and managing the queues
Visited November 2022
Review titled Rosebank Health
Replied on 03 March 2023
Thank you for your positive feedback, which is very much appreciated. Your comments and thanks have been passed on to the reception team, as well as the surgery management team.
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Review titled Disappointment
Rated 2 stars out of 5
by Anonymous - Posted on 16 November 2022
I did an econsult to request an appointment with the nurse for a Pneumoccocal vaccination. I was told to ring the surgery. Rang the surgery and a message states if not urgent ring back next week. Very disappointed with the service. I am concerned if I ring back next week will get the same message. Surely I can book an appointment even if it is weeks away? Not only can I not get an appointment , I cannot even speak to a receptionist now to ask for one.......
Visited November 2022
Review titled Rosebank Health
Replied on 03 March 2023
Thank you for taking the time to provide this feedback. We are very sorry that you have had poor experiences at the surgery. At Rosebank Health we strive to provide an excellent service to our patients and would not revert to urgent appointment booking unless absolutely necessary. Please be reassured this is not a decision the management team would take lightly , and we would review all possible alternatives to prevent this. Thank you again for your feedback.
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 September 2022
Called in with symptoms, triage straight away gave me instructions of what to do and treatment was prescribed on the same day. I also had communication to check in after. I did not need to see a Doctor all the staff were really lovely and empathetic.
Visited September 2022
Review titled Rosebank Health
Replied on 03 March 2023
Thank you for your positive feedback, which is very much appreciated. Your comments and thanks have been shared with the surgery team.
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Review titled An unappreciated but wonderful practice
Rated 4 stars out of 5
by Anonymous - Posted on 24 August 2022
Ever since I have been a patient at Rosebank (since 2019) I've been really impressed with the e-consult system and the nurses/doctors who ring back about myself or my children are always so helpful. This extends to the reception staff too. I wanted to say thank you because it feels like all practice staff are so unappreciated by the community for the work they do. We have had a great experience with all staff and just want to say thank you for all you do.
Visited August 2022
Review titled Rosebank Health
Replied on 01 September 2022
Thank you for taking the time to contact the surgery, and for your lovely feedback. Your comments and thanks have been passed onto the surgery team and are very much appreciated.
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Review titled Great positive vibe
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2022
Thank you to the team for a great experience yesterday when I attended with my daughter for her first covid vaccination. She was nervous and dislikes loud noises/crowds. It was busy but I mentioned to a staff member my concerns. We were taken straight to a room, discussed all the necessary pre-injection questions then the jab happened! Quick, slick and no time for my daughter to react. The presentation of a basket of sweets helped to alleviate any impending tears and we left after our 15mins of waiting post injection (a quiet area was found for us) with smiles all round. Great team, great atmosphere! Thanks all 🌈
Visited May 2022
Review titled Rosebank Health
Replied on 01 September 2022
Thank you for taking the time to contact the surgery, and for your positive feedback which is very much appreciated. Your comments and compliments have been passed onto the Covid Vaccination team.