Riverside Health Centre - Ratings and reviews
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Wendy Quigley. - Posted on 11 January 2024
Absolutely brilliant service today and yesterday. I was amazed how quickly I got my appointment. I saw I wonderful Dr. He was so kind and caring and put me at my ease. He took his time and was so professional. A big thank you.
Visited January 2024
Riverside Health Centre has not yet replied.
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Review titled Shambolic
Rated 1 star out of 5
by Anonymous - Posted on 11 December 2023
I will try my best to do a balanced review: every time I have spoken to anyone they have always been friendly (as to have I), under what are probably difficult and busy times. I also know from the past, that the surgery has some good Doctors. However that is where any positives end and this surgery should really carry a Health Hazard warning sign above the door and Website. Any continuation of care is none existent. I am fortunate to consider myself tech savvy and able to use their Anima booking app, god help anyone who isn’t (thinning out the herd springs to mind). Anyway, my wait for a face - face appointment continues (that should have been scheduled from 10th October and I also chased up the surgery 16th November). It is evident from other reviews and general conversation with friends/acquaintances, that I am not the only one to be let down by this Surgery. I certainly do not want a reply to this review from anyone who is accountable for this surgery. Their time is best served sorting out the mess they govern over or penning a resignation letter.
Visited October 2023
Review titled Riverside Health Centre
Replied on 12 December 2023
Good morning, thank you for taking the time to visit this page and leave a review. We are sorry to hear you are disatisfied with the service you have received recently from Riverside and we would be happy to investigate your concerns. If you would like to email us with your concerns this can be investigated thoroughly and we can then provide you with a personal response. Our email address is nnicb-bassetlaw.riversidehealthcentre@nhs.net. I would like to reassure you that many of our patients, over 10,000, are now registered for own new online system, Anima, and the feedback has been very positive. We have found patients of all ages, including our elderly patients, are using Anima and find this to be much more efficient than having to wait on the telephone. We offer 1:1 sessions for patients who may struggle with online services and they can bring in phones, laptops, tablets, ipads etc and our IT Team will take them through the applications step-by-step. The feedback from our patients is they have found one session to be extremely useful. We do appreciate all patient feedback and this is discussed with the wider team to allow us to make changes or improvements where required. Kind regards Alison, Practice Manager
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 07 October 2023
Called for urgent advice from GP re post menopausal bleeding and constant pain. This followed recently prescribed medication. V unhelpful receptionist. Only interested in pushing the new online Anima system. After being insistent she eventually agreed to take details(intimate and private) and send to a care navigator who would respond within 3 working days. Obviously constant bleeding,pain and adverse reaction to a prescription is not seen as urgent by this practice as I did not get a response on the same day. My previous contact with the practice required 1hr 15min hold on the phone only to be told no appointments, ring 111. This previously reasonable GP practice now appears to be prioritising profit over patient access.
Visited October 2023
Review titled Riverside Health Centre
Replied on 11 December 2023
Thank you for visiting this page and leaving a review. At Riverside Health Partnership, we strive to deliver a high level of patient care and I am sorry you feel we failed to do so on your recent contact with the practice. As your comment is marked as anonymous I unable to look into the concerns you have raised without further information. Please would you contact the practice via our email address nnicb-bassetlaw.riversidehealthcentre@nhs.net and we will look into the points you have raised. Many thanks, Riverside.
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Review titled 8 months for blood test
Rated 1 star out of 5
by Richard Maxfield - Posted on 09 June 2023
I received notification in Oct 2023 for a well man blood test and 8 months on I am still no further on. I was told in November that I was on a waiting list for March / April and in April I was told I was on a waiting list for May. After eventually having the blood test which took 5 mins total, 5 minutes ! I am still waiting some 4 weeks later for the results after the surgery cancelled twice, even though they confirm my appointment on the day of both scheduled visits. This is the same surgery that never contacted me for covid or flue injections I had to chase those up myself after receiving letters from NHS London. Unbelievable bad service. 3 weeks ago I requested assess to my medical records via the correct forms and again still waiting for them. If they can not get the simple basic preventative processes correct what hope is there ? Regards Richard
Visited June 2023
Review titled Riverside Health Centre
Replied on 19 June 2023
Good afternoon Mr Maxfield, thank you for taking the time to visit this page and leave your feedback. At Riverside Health Partnership we strive to deliver a consistently high level of patient care and I am sorry you read, you feel we have not met your expectations on your recent communication with the practice. I have taken the time to respond to you personally via email and address the points you have raised due to the apparent confusion over blood tests and timescales. I have also had the opportunity to explain the systems for both flu and covid vaccinations inline with age categories and those patients who are vulnerable due to ongoing medical conditions. With regards to access to your medical records, I have also been able to assure you on your current level of access and what to do if you require full access to your historic medical history. I trust my full response to you has answered your concerns. We do appreciate all patient feedback and this is discussed with the wider team to allow us to make changes where required. I would like to thank you for your time in bringing your concerns to my attention and for me to be able to explain our systems and processes to you personally. Kind regards Alison, Practice Manager
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Review titled Good doctor experiences if you can manage to see one
Rated 1 star out of 5
by Anonymous - Posted on 23 July 2023
I have been with this surgery for quite a few years. When I have seen a doctor, for a face to face appointment, I have been very satisfied. However there are now hoops to jump through to see one. When I asked for an appointment I was initially offered a telephone consultation. This seems to be the first offer made. I asked for a face to face appointment as I felt my problem needed to be viewed and perhaps tests ordered. So I was offered a face to face appointment within 2 days. When I arrived I could see that , although mid morning , there were only 3 Patients waiting to see a doctor. We went in , one by one and were all seen by a Nurse Practicioner. I had diagnosed my problem, had to suggest that a physical examination of the problem would be beneficial and soon realised that all the nurse could do was issue a prescription. I asked for advice on managing my condition and it was very clear that she was a poor substitute for an appointment with a doctor as she could not help with advice. I hsve asked for an anonymous heading as when I complained previously to a receptionist she was quick to advise that I could move to a different practice in Retford. I would but, sadly , when I have enquired from aquaintances about other Retford* practices, they are quick to point out that their practices, once very good , now have most of the same problems getting a face to face appointment with a doctor as Riverside.
Visited June 2023
Review titled Riverside Health Centre
Replied on 01 August 2023
Good morning, thank you very much for taking the time to visit this page and leave a review on the service you have experienced during your recent visit to the practice. It is very difficult when the review is anonymous as I am unable to carry out a thorough investigation into the points you raise. However I would like to reassure you that each of our sites have a multi-disciplinary clinical team working everyday and we will always offer a telephone appointment or a face to face appointment according to patient choice, taking into account clinical urgency. Our team of Advance Nurse Practitioners are highly skilled members of the medical team, working alongside our doctors and I am so you feel the professional you saw was a 'poor substitute'. At Riverside Health Partnership we pride ourselves on delivering a high standard of care and customer services and am disappointed to read that a member of the team would advise you to move from the practice. This would only ever be the case if the doctor/patient relationship has broken down. General Practice is currently facing unprecedented demand across the country, not just locally in Bassetlaw, and we constantly review our systems to ensure patients have good access to the services they require. We do appreciate all patient feedback as this allows us to discuss with the wider team and make changes where needed. If you still require medical attention please do not hesitate to contact the surgery on 01777 713330 and the reception team will do their very best to assign you to the most appropriate clinician. You may also contact the practice for non urgent queries at nnicb-bassetlaw.riversidehealthcentre@nhs.net Best wishes Alison, Practice Manager
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Review titled Never Answer The Phone
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2023
I have attempted to contact the surgery several times and i have been left on hold or in a que for over 1 hour. The excuse was they were busy, however other surgeries manage to answer the phone promptly.
Visited April 2023
Review titled Riverside Health Centre
Replied on 13 April 2023
Good morning, thank you for taking the time to visit this page and leave a review. General Practice continues to remain under pressure and therefore I would acknowledge that we are very busy, however this is not an excuse this is a factual statement. I would be very interested to explore your frustrations further as we have been monitoring our incoming calls very closely and the average wait time is between 2 and 8 minutes depending on the time of day. We are always extremely busy in a morning and we also find Mondays and Fridays are our busiest days. I am quite sure all other surgeries in Bassetlaw are facing the same issues in respect of call volumes and I would interested to discuss your findings with you. If you would like to contact the surgery on nnicb-bassetlaw.riversidehealthcentre@nhs.net with your name, contact details and details of your recent attempts to contact the surgery we will investigate your concerns. Kind regards, Alison, Practice Manager
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Review titled Possative appointment
Rated 5 stars out of 5
by Sarah Richardson - Posted on 12 February 2023
The Dr gave me verbal reassurance and a print out copy summary of my recent consultation with a specialist. I had three other topics that I wanted to discuss, (some arising before COVID 19) we managed to cover them all to my satisfaction and fairly quickly, even giving time to a minor procedure "while I waited", rather than having to make another appointment. Very pleased! On the way out I raised a couple of questions with the receptionist, who also responded quickly and efficiently. Such a good experience it deserves sharing. Thank you.
Visited February 2023
Review titled Riverside Health Centre
Replied on 13 February 2023
Good afternoon Sarah, thank you very much for taking the time to visit this page and leave a comment. We are thrilled to hear you are happy with the service you have received from the team, who are working extremely at this time of unprecedented demand. As our appointments have to managed by time constraints, it is pleasing to hear the doctor had chance to cover your issues during your appointment. Additional I am delighted to hear that the receptionist was also able to respond to your questions and ensure you had all the information you needed. At Riverside Health Partnership, we are grateful for any patient feedback, both positive and negative. All patient feedback is taken seriously and this is always discussed with the wider team. Your thanks will be passed on to the whole team. Many thanks for your kind words. Best wishes Alison, Practice Manager
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Review titled Triarge and diagnosis
Rated 5 stars out of 5
by Hargrave Ann - Posted on 10 February 2023
Called in to Gringley surgery at 1pm, receptionist triaged me and I had a text requesting photographs within 15 minutes. I took a couple of pictures which I sent immediately, Dr A called me within 10 minutes of receiving pictures with a diagnosis and has organised tablets and a blood test. Excellent service and very quick. Thank you very much to all involved. Great service.
Visited February 2023
Review titled Riverside Health Centre
Replied on 13 February 2023
Good afternoon Ann, thank you very much for taking the time to visit this page and leave a comment. We are thrilled to hear you were dealt with promptly and efficiently during your recent contact with the team at Gringley. It is good to see that use of technology helped to expedite the process for you in terms of sending in photographic images which could be reviewed by the doctor. At Riverside Health Partnership, we are grateful for any patient feedback, both positive and negative. All patient feedback is taken seriously and this is always discussed with the wider team. Your thanks will be passed on to the whole team. Many thanks for your kind words. Best wishes Alison, Practice Manager
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Review titled Advanced Nurse Practitioner - LP
Rated 5 stars out of 5
by Lindsay (with an ‘A’)! - Posted on 30 January 2023
I have been suffering from severe post Covid symptoms for nearly 4 months and managed to obtain a same day appointment today, first on the phone and then in person. I have seen LP several times previously and on every occasion, I have been impressed. She is extremely personable yet remains to consummate professional. She is knowledgeable, confident, decisive and pragmatic. Yet again, I have left the surgery, confident with her diagnosis which, sadly is not always the case with other health care professionals within this practice. Quite simply, LP is delightful and Riverside Surgeries are made significantly better for having her in the team!
Visited January 2023
Review titled Riverside Health Centre
Replied on 31 January 2023
Good morning, thank you very much for taking the time to visit this page and leave your feedback. It is always helpful to receive patient feedback whether this be positive or where a patient may have a concern about the care they have received. In this particular instance, I feel that this was written with true appreciation for Lindsay and I can confirm this has been shared with her directly. We do discuss all patient feedback with the wider team and ensure any learning is actioned. Lindsay is a very valued member of our clinical team and we appreciate all her skills and expertise. I am delighted to read that you have been well looked after and have been involved in your care. Thank you again for your lovely comments, it means the world to us when we are facing such high demand in the NHS at this moment in time. Best wishes Alison, Practice Manager
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Review titled Excellent service
Rated 4 stars out of 5
by Sara Talbot - Posted on 31 January 2023
Called into the surgery in person at 8.15am, receptionist helpful, added my daughter's name to the triage list. I received a triage call around 10am and then had a face to face appointment at 11.30am that same day. The GP we saw was very kind, caring and took a great deal of time with my daughter. Everyone I dealt with was professional and kind. Thank you for such a fantastic service in such difficult times.
Visited January 2023
Review titled Riverside Health Centre
Replied on 31 January 2023
Good afternoon Sara, thank you very much for taking the time to visit this page and leave a comment. We are thrilled to hear you are happy with the service you have received from the team, who are working extremely at this time of unprecedented demand. At Riverside Health Partnership, we are grateful for any patient feedback, both positive and negative. All patient feedback is taken seriously and this is always discussed with the wider team. Your thanks will be passed on to the whole team. Many thanks for your kind words. Best wishes Alison, Practice Manager