Ringmead Medical Practice - Birch Hill - Ratings and reviews
Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 17 November 2023
I used the on-line service. Received a F2F appointment for the next day. The GP was thorough and reassured me over a worry I had. I felt listened to and not rushed. I was also sent useful information to help me manage my conditions. Plus uegent referal for further investigation. I have used the on-line service in the past and have always found the response timely. Cannot fault the service and attention I received. Highly recommend this practice and cannot thank and praise the GP I saw enough.
Visited August 2023
Review titled Ringmead Medical Practice - Birch Hill
Replied on 20 November 2023
Thank you for taking the time for this feedback - really appreciated as the whole team are working hard to manage the huge demand practices are facing and good to know that appreciated and of benefit to you. Best wishes as always .
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Review titled Quick response
Rated 4 stars out of 5
by Anonymous - Posted on 01 August 2023
Submitted online request and received phone call in less than an hour and an appointment the same day. Well done.
Visited August 2023
Review titled Ringmead Medical Practice - Birch Hill
Replied on 24 August 2023
Thank you for your review. Our online tool - Klinik via our website - is certainly working very well for patients in proving a timely and efficient service and are pleased that you benefitted. Thanks again and many best wishes, keep well and happy.
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Review titled Amazing service
Rated 5 stars out of 5
by CCThorne - Posted on 07 August 2023
I called the surgery at 3.07pm to make an appointment as the online service was unavailable. I was number one in the queue. The friendly receptionist said she could complete the online form on my behalf and did so. I received a call back within five minutes of ending the conversation offering me an appointment the same day at 4.05pm. I saw a Doctor who was extremely lovely. An amazing service all round, could not have asked for any better. Thank you.
Visited August 2023
Review titled Ringmead Medical Practice - Birch Hill
Replied on 24 August 2023
Thank you for taking the time to write this review. We are so glad that you are benefitting from our new services - new phone service and our online consultation tool. Our aim was to be innovative to take the stress away from patients in both of these areas which seems to be your experience. Thanks you again, and many best wishes.
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Review titled Quick Response
Rated 5 stars out of 5
by Anonymous - Posted on 14 August 2023
Called to make an appointment and used ring back service. Was called by receptionist within 5 minutes who then arranged for a phone consultation with doctor. Was called by doctor 10 minutes later. So the whole process took less than 30 mins - excellent
Visited August 2023
Review titled Ringmead Medical Practice - Birch Hill
Replied on 24 August 2023
Thank you for this. You have clearly benefitted by our new phone service - our aim was to answer quickly without delay and if there was a chance of a delay then we have employed a phone-back facility within the line. We are also using our online consultation tool, also used by the receptionist which means that that consultation enquiry goes straight to a doctor who will be responding in a timely way - as per your experience. Glad we could help and thanks again. best wishes.
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Review titled New patient positive experience
Rated 5 stars out of 5
by Carli - Posted on 08 July 2023
Met with welcoming energy and respect by both the kind receptionist and the GP that I saw. I felt heard, understood and that my needs were met. I was given clear information and my expectations were met. I feel grateful that the surgery was open on a Saturday and valued the time I was given. Thank you.
Visited July 2023
Review titled Ringmead Medical Practice - Birch Hill
Replied on 24 August 2023
Thank you for taking the time to write this review, which will be shared with the staff. We are very pleased that your needs were met. Over the past few months we have been open for pre-booked appointments dealing with non-urgent and planned services as we realize this may suit many patients who are unable to attend during the working hours. And we are pleased that you had the high-quality service we aspire to deliver. Thanks again and many best wishes.
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Review titled Helpful Staff
Rated 5 stars out of 5
by Paul Dawson - Posted on 15 July 2023
Just having been discharged from hospital after a heart attack the receptionists were very helping regarding the medication that I would need and couldn't access online.
Visited July 2023
Review titled Ringmead Medical Practice - Birch Hill
Replied on 24 August 2023
Thanks you for taking the time to write this review which will be circulated to the team. Hope you are keeping well and best wishes.
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Review titled A pleasant phone call
Rated 4 stars out of 5
by David , for mum Sheila Thomas - Posted on 13 July 2023
A call from a delightful lady to let me know about mothers test results. As mum was unavailable, the practice called me with information that was worrying mum, also dealt with a medication enquiry within minutes. A very jolly, friendly and happy call that brightened my day. This staff member is a professional communicator.
Visited July 2023
Review titled Ringmead Medical Practice - Birch Hill
Replied on 24 August 2023
Thank you for writing this review - our aim is always to n=make a positive difference in a timely way. Best wishes to you, mum and family.
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Review titled Fantastic service from all areas of practice
Rated 5 stars out of 5
by Sandra D’Arcy - Posted on 05 August 2023
I have required a lot of face to face / telephone appointments in the past few months which I have been immensely grateful for. The doctors, nurses, receptionists and secretaries have all been continuously professional and have always gone the extra mile to ensure continuity in my care has been carried out. I was always treated with respect, dignity and listened too when required. When using the online system, I have heard back always the same day usually within a couple of hours. Excellent overall service
Visited June 2023
Review titled Ringmead Medical Practice - Birch Hill
Replied on 24 August 2023
Thank you for taking the time to write this review. Your comments are gratefully received and will be circulated. Our aim is exactly as you have been served - delivery of timely, personal and high quality service treating every patient with respect. Our online consultation too on our website has been a great success in delivering medical advice speedily to patients. Thanks again and many best wishes.
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Review titled Quick reaponces
Rated 5 stars out of 5
by Anonymous - Posted on 31 May 2023
I submitted a consolation request via triangle and got a call from the GP within 5 mins... discussion on symptoms undertaken, prescription issued and blood tests arranged. Great service.
Visited May 2023
Review titled Ringmead Medical Practice - Birch Hill
Replied on 24 August 2023
Apologies for the delaying on thanking you for this review. We have recently commissioned Klinik on-line tool and this has really helped to respond in a timely way. Many best wishes
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Review titled Very efficient practice
Rated 4 stars out of 5
by Annice Cooper - Posted on 31 March 2023
I submitted the online form for my one year old at 835am, and by 845am the doctor called me back and had an appointment available for me at my local surgery at 9am. I couldn’t recommend this system more, I always receive a call back within a matter of hours. Great system, nurses and practice.
Visited March 2023
Review titled Ringmead Medical Practice - Birch Hill
Replied on 12 April 2023
Thank you for taking the time to share this feedback. We have implemented a system using online forms via our website (Klinik), for consultation which then goes directly to a GP to act upon. During these really busy and challenging times we have found this system works best for patients who don't have to hang on the phone for long periods of time for medical advice, and we have had over 85% positive feedback for this new service. We are glad you have found this worked very well for you and wish you well. Thank you again.