REACH HEALTHCARE - Ratings and reviews
Reviews
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Review titled Some staff go the extra mile and really do make a difference
Rated 4 stars out of 5
by Kim - Posted on 08 April 2024
I had an appointment first thing in the morning and was prescribed antibiotics. I was advised to leave it a couple of hours before collecting from the pharmacy. I did leave it 4 hours, however when I arrived it wasn't there. Upon calling Reach back I was advised it hadn't been signed off by the Dr so call back in two hours. I called back and it wasn't ready still .. so I went in on my way to the pharmacy before it closed and it still hadn't been done. I was so unwell and in so much pain and couldn't understand why it hadn't been done. The receptionist that i dealt with remained professional, polite and most importantly when dealing with sick patients - kind!! She grabbed a Dr who just so happened to walk in to the office and they agreed to sign the prescription off for me. If it hadn't of been for this receptionist I would of had to wait another day. This isn't the first time I have dealt with this particular receptionist and every single time she has been compassionate, understanding, clear in her explanations, professional and polite. I really do feel she should be training other staff at the surgery because this is the difference that great customer service makes. Unfortunately the review wonr allow me to write her name but i told her this at the time - don't change, you make a difference when we are stressed, sick and frustrated! Situations happen in this busy world but it is absolutely how they are handled and this is a prime example.
Visited April 2024
REACH HEALTHCARE has not yet replied.
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Review titled Excellent consultation
Rated 5 stars out of 5
by Anonymous - Posted on 26 April 2024
I had a very insightful and helpful discussion concerning medication options for my condition. The Clinical Pharmacist was clear and concise with his explanations and advice.
Visited April 2024
REACH HEALTHCARE has not yet replied.
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Review titled Great practitioner and receptionists
Rated 4 stars out of 5
by Alexandra Carter - Posted on 05 April 2024
Really happy with whom I saw, he is thorough and pleasant, and made me feel confident in his assessment and actions required. Also, really lovely and helpful receptionist at walderslade practice where I go to. I feel they really put themselves out to help !
Visited April 2024
REACH HEALTHCARE has not yet replied.
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Review titled Good communication
Rated 5 stars out of 5
by Stuart Sanders - Posted on 16 April 2024
Had a telephone call with the clinic pharmacist who was very helpful and explained medications with their side effects in detail, didn't rush the meeting
Visited April 2024
REACH HEALTHCARE has not yet replied.
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Review titled Good Health Check
Rated 5 stars out of 5
by Pam Hillier - Posted on 04 April 2024
Lovely nurse carried out a health check, explaining everything and telling me how I was doing. She was very helpful and check showed up something i need to keep an eye on.
Visited April 2024
REACH HEALTHCARE has not yet replied.
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Review titled Receptionist fantastic
by Mandy Boxall - Posted on 11 April 2024
Experienced very real difficulties getting through to GP and getting them to issue drugs prescribed. Not really difficult as all on repeat. Just given some for 3 weeks others for 4 or even 2. Took many econsult form and calls to get this sorted. It took a receptionist to work out the amounts I needed to last me a month and submit it to prescribing team. This was amazing but clearly not her job. Prescribed a different drug by consultant and prescribing team gave me a different drug and tried to tell me did same thing. Have they heard of Google? I immediately looked and this was not true. Yet again a receptionist had to do their job for them. She was amazing and kept me informed of what was happening. These ladies take a lot of abuse and don’t deserve it. They are the front line and can only do what GP says. GPs appear not to be reading notes of patients so have no idea that you have a chronic illness which could be life threatening. This has only been since COVID. Please can we have a little bed side manner so that patients don’t feel belittled or that they are wasting time. Not all GPs are like this. Some at the surgery go above and beyond. Thank you for this. Please thank your receptionists they are the image of the surgery and are amazing
Visited April 2024
REACH HEALTHCARE has not yet replied.
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Review titled Great Nurse
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2024
Had a very pleasant meeting with the young Nurse who took her time explaining what was happening and reasons behind it. Very kind careing and patient...
Visited March 2024
REACH HEALTHCARE has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Edward King - Posted on 25 March 2024
I phoned this afternoon at 3.30 and was helped by receptionist Tracy. I was told to come down and wasthen seen by a doctor straight away . Fantastic help from Tracy
Visited March 2024
REACH HEALTHCARE has not yet replied.
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Review titled Poor booking system and front serving staff
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2024
Whist I understand and appreciate the positive practicalities of an online booking system, this one seems utterly ridiculous. I am unable to make a request on the booking system or via telephone for a future appointment at Reach Walderslade. I have been told by the reception staff that all appointment requests need to be made on the day you are wanting an appointment for, the morning of. The online system is open for 10 mins each morning to submit such requests. Once appointments have been filled for the day, the system closes and you have to try your luck the following day. Whist I understand this approach for appointments needed on the day, removing the option to make future appointments seems absurd. Especially for those who need to plan work or childcare commitments in order to attend a GP appointment. That along with very rude, patronising reception staff who, when I asked how to use the system, advised me just to use it earlier, does not make for a good customer service experience. Reception staff need more awareness or training on being mindful of different patients and vulnerabilities - I was calling on behalf of my three month old which the receptionist was aware of having asked for the date of birth straight away. Being made to feel stupid, regardless of any potential postpartum depression, should not be what a GP service should offer. I can only imagine how more vulnerable or elderly patients could feel like.
Visited March 2024
REACH HEALTHCARE has not yet replied.
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Review titled Great practice ,
Rated 5 stars out of 5
by Audrey Jean - Posted on 19 March 2024
Not kept waiting too long. A pleasant area to wait in. Alllowed to go into the surgery with my husband and son for my support. Clear instructions from the paramedic regarding my hearing problem . He explained the prescription and how to use it. A satisfying appointment
Visited March 2024
REACH HEALTHCARE has not yet replied.