Ravensbury Park Medical Centre - Ratings and reviews
Reviews
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Review titled Update On Last Post - Matter Resolved.
Rated 5 stars out of 5
by Robert Burch - Posted on 06 March 2023
After a telephone call from the practice Manager, She listen to my issues and resolved the matter and got a medical practitioner to call me and issued medication for my chest infection. I was also pleased with the attention and help given by the receptionist who first took my telephone call.
Visited February 2023
Review titled Ravensbury Park Medical Centre
Replied on 04 May 2023
Dear Patient, We are pleased that we were able to resolve your issues. Please let us know if there is anything else we can do to improve our service. Sincerely Practice manger
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Review titled Very Good Practice.
Rated 5 stars out of 5
by Ally - Posted on 25 April 2023
When I registered with the practice, was unsure what to expect, having had a previous experience. I was thoroughly surprised. The staff are friendly and while I am not one who visits my doctor for every single ailment, I have always been appreciative of my doctor.
Visited February 2023
Review titled Ravensbury Park Medical Centre
Replied on 04 May 2023
Dear Patient Thank you so much for taking the time to leave us feedback. We will share this with the practice team to let them know how we are doing. Sincerely, Practice Manager
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Review titled Update to Post - 25th February 2023
Rated 1 star out of 5
by Robert Burch - Posted on 03 March 2023
Just to reiterate, the poor service, I’ve still not received a call back from The practitioner nurse who was left a message by reception to call me concerning my chest infection. I’m just not impressed with at all and with other health conditions I have, you think there be concerned!
Visited February 2023
Review titled Ravensbury Park Medical Centre
Replied on 04 May 2023
Dear Mr Burch, We apologise again for the inconvenience and we are happy that we addressed your issues. Sincerely Practice manger
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Review titled Very Poor Service
Rated 2 stars out of 5
by Robert Burch - Posted on 25 February 2023
On Friday February 17th, I tried to get a telephone return call as no appointments were available on the app, so I visited the surgery as I have a bad chest infection which firstly I tried to resolve by going to my local chemist. I was told by the receptionist that a message was left for a member of staff to call me back. It’s now Friday February 24th and still no one has called.what does one have to do to seek help? I have no issues at all with the receptionist, as she was helpful and Polite
Visited February 2023
Review titled Ravensbury Park Medical Centre
Replied on 04 May 2023
Dear Patient, I'm sorry to hear that you had a bad experience. We always strive to improve our services. Yours sincerely Practice Manager
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Review titled The worst GP ever
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2023
If you call at the practice they never have any appointments, they are rude with all their patience and all the time find excuses for being so useless, worthless and all the bad things that you can say. Never have a doctor available or a nurse for the patients to be seen.
Visited January 2023
Review titled Ravensbury Park Medical Centre
Replied on 01 September 2023
Dear Patient, I am sorry you are unhappy with our service. I would encourage you to put your complaint in writing so we can investigate further. We always strive to provide the best possible service to our patients. We look forward to hearing from you directly so that we can hopefully come to some sort of resolution for you or at least put some ease to your concerns. Yours sincerely Practice Manager
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Review titled Unprofessional and unfriendly
Rated 1 star out of 5
by Sabina Santos - Posted on 05 December 2022
The lady I spoke to this morning was extremely unprofessional, booking in my sons for an appointment that then had to be cancelled and I was told they would be put on the cancellation list. She was extremely unfriendly very blunt and rude on the phone. This GP receptionist should take a course in customer service as she makes the whole GP surgery look bad overall. Very unprofessional and I would not recommend anyone I know to go to this GP practice.
Visited December 2022
Review titled Ravensbury Park Medical Centre
Replied on 04 May 2023
Dear Patient, I am so sorry you had a negative experience with us. This is not the experience we would want any of our patients to have and we would like to look into this further to determine what has gone wrong here. As a practice we highly value all feedback from patients and use this to learn from errors or instances where communications and patient encounters have not been to our patient's satisfaction. I would encourage you to put your complaint in writing so we can investigate further. Yours sincerely Practice Manager
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Review titled Bad practice
Rated 2 stars out of 5
by Anonymous - Posted on 16 November 2022
The receptionist is always lying to me, I called a couple of times and asked if the specific doctor is in and the receptionist told me that the doctor is not in. I went to the practice (the same day I called) and I have seen the doctor right there! This has happened couple of times now. Extremely disappointed with this practice.
Visited November 2022
Review titled Ravensbury Park Medical Centre
Replied on 08 December 2022
Dear Patient, Thank you for sharing your feedback. We welcome any feedback whether positive or negative, as we can use this as a learning curve for the practice. I am sorry you felt our Receptionist was deceitful. We expect our staff to be professional at all times. We are unable to address you personally as you have posted anonymously but please do get in touch with our Complaint Manager on 02033263866 so we can begin an investigation looking into the concerns you have raised. We always strive to provide the best possible service to our patients. We look forward to hearing from you directly so that we can hopefully come to some sort of resolution for you or at least put some ease to your concerns Sincerely, Practice Manager
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Review titled Laid back & No appointments & No urgent appointments
Rated 1 star out of 5
by Anonymous - Posted on 21 June 2022
Even after physically visiting and dropping off A&E admission letter and referral for further care as requested by A&E, no actions carried throughout the days. Very poor care responsibilities on behalf of staff and GPS.
Visited June 2022
Review titled Ravensbury Park Medical Centre
Replied on 21 June 2022
Dear Patient, I am sorry to hear about your experience. We have structures in place to ensure prompt action regarding all communication from hospitals for patients. Please contact the practice urgently and request to speak with the Practice Manager to resolve this. You making contact will help us to audit our systems, and identify if/where improvements can be made . We hope to hear from you soon.
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Review titled Poor communication
Rated 1 star out of 5
by Anonymous - Posted on 29 April 2022
I have been waiting for this practice to get back to me for over 2 weeks regarding an appointment that I am trying to book for an issue that is not urgent but does need to be addressed by a GP. I have requested an appointment twice and have been ignored both times. This is not how to treat patients. I'm so unhappy with this surgery and definitely would not recommend them.
Visited April 2022
Review titled Ravensbury Park Medical Centre
Replied on 17 November 2022
Dear Patient, I am sorry you are unhappy with our service. We have several ways to book routine appointments. Patients have found our online service quite convenient and easy to use. Please visit our website to book your appointment. sincerely, Practice Manager