Portishead Medical Group - Ratings and reviews
Reviews
-
Review titled Really helpful practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 May 2022
Had a fantastic experience. My daughter was ill and upon ringing up at midday was put through to urgent doctor who rang back within an hour. After speaking to doctor was told to bring daughter in. Care was excellent, even whilst being short staffed due to covid my daughter was well looked after. They made it seem like it was no trouble although they were really busy. A very caring practice, every time I have needed an appointment for my daughters they have seen them straight away. Excellent staff from receptionists to doctors
Visited May 2022
Portishead Medical Group has not yet replied.
-
Review titled Doctors are probably great - once you get past border patrol
Rated 3 stars out of 5
by Vornio - Posted on 31 May 2022
Turned up for an appointment booked two weeks previously. After one hour and ten minutes waiting in reception, I gave up and went to a dental appointment. No announcement about delays, no apologies, no offer of a new appointment. If told on arrival that there is a 1hour plus delay, it might have been possible to make other arrangements. Four receptionist folk behind glass screens - why no communication with waiting patients?
Visited May 2022
Review titled Portishead Medical Group
Replied on 01 June 2022
Dear Vornio I am very sorry to hear this, and surprised that there was such a long wait as this would be very unusual. To investigate this further I would be interested to know whether you checked in using the self check-in screen or at the reception desk, and also if you asked our reception team about the delay? They would be happy to advise if there was a problem or re-book if you were unable to wait. To discuss this further please do contact us via email at bnssg.pmg.contact@nhs.net. Thank you, Kath Payne