Ponteland Medical Group - Ratings and reviews
Reviews
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Review titled Incompetence
Rated 3 stars out of 5
by DR B A HUTCHINSON - Posted on 03 November 2022
I have a regular prescription which I order online. Last week I had a telephone review of my prescription, with the conclusion that the medication prescribed was appropriate and should continue. Today I tried to reorder a repeat prescription online to be informed that there could be no further repeat prescriptions until I had a prescription review! So tomorrow I will have to waste at least 1/2 an hour of my time trying to make telephone contact to rectify this mistake. If a review has been completed successfully why is the computer system not updated immediately?
Visited October 2022
Review titled Ponteland Medical Group
Replied on 09 November 2022
Dear Dr Hutchinson I am sorry to hear you have had a negative experience at Ponteland Medical Group. We understand your frustrations and appreciate your feedback. Our annual reviews consist of a medication review and annual bloods depending on the patient condition/diagnosis. We send annual invite letters around a patients birthday month. Once this has been completed, we are then able to re-authorise medication. If you would like to discuss this further please do not hesitate to contact us. Thank you. Nicola Rice, Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Patrick Hetherington - Posted on 08 September 2022
Have needed to visit the practice a couple of times recently,the latest visit I phoned in the morning and was seen by a doctor later that day. The detail and care I received has been excellent . I think all the staff are very professional and helpful.Keep up the fantastic work it is appreciated.
Visited September 2022
Review titled Ponteland Medical Group
Replied on 09 September 2022
Dear Patrick, thank you for your positive feedback. All the staff at Ponteland Medical Group aim to give the best care to all of our patients and I am so glad that your experience has been a good one. Thank you for sharing this valuable feedback i have shared this with the full team and this has been very much appreciated. We aim to give yourself and all of our patients the best care possible. Thank you for sharing. Nicola Rice, Practice Manager
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Review titled Great para medic appointment
Rated 3 stars out of 5
by Anonymous - Posted on 02 August 2022
Had an appointment at surgyand assumed it would be with a doctor but who turned out to be para medic who was excellent Very approachable thorough and arranged immediate hospital appointment I would ask to see a pats medic in preference to a GP in future. Could para medic replace doctors for first call visits Don’t know how long it takes to train a para medic versus GP but imagine it will be quicker and could solve the GP shortage Very happy with the result
Visited August 2022
Ponteland Medical Group has not yet replied.