Plumstead H/C PMS - Ratings and reviews
Reviews
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Review titled Worst practice
Rated 1 star out of 5
by Bhuwan Bhandari - Posted on 23 November 2022
i call them early morning about my problem and they said doctors will call me between 9 am to 1 pm . i didn’t receive any call and I called back to them at 2 pm and they said there’s no booking on my name. then said they need to check recording of my call they took one day for that and said we don’t have recording.
Visited November 2022
Review titled Plumstead H/C PMS
Replied on 24 November 2022
Dear Mr Bhandari I am sorry to hear of your experience. My colleague had checked the call recorder yesterday, there was no trace of any call. I have checked again this morning unfortunately there is no trace of a call frombyou with the mobile number we have on your records. I will contact you today. Regards Michelle
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Review titled Unacceptable reply from eConsult
Rated 3 stars out of 5
by MARY KING - Posted on 31 October 2022
For the attention of the relevant person at Plumstead Health Centre who handled my eConsult -Consult your GP online consultation on Friday 28th October 2022. To make along story short: I find the eConsult reply particulary odd that my eConsult will be reviewed by the GP on Friday 4th November 2022 because the evidence suggests that my my urine infection has life-threatening complications, such as septis. My husband telephoned 111 because he was concerned for my health and I was in a considerable amount of pain and after my 111 online health check they made a online appointment for me on the same day Friday 28th October 2022 at 6:15pm for a doctor to speak with me in relation to these matters and then the doctor contacted my Pharmacy who delivered my precription of antibiotics to my home address on Saturday 29th October 2022. Its for this reason that my eConsult will be reviewed by the GP on Friday 4th November 2022 is unacceptable.
Visited October 2022
Review titled Plumstead H/C PMS
Replied on 24 November 2022
Hi Mary Sorry to hear of your experience, I will look into this and contact once investigated. Regards Michelle
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Review titled Dismissive
Rated 1 star out of 5
by Anonymous - Posted on 03 October 2022
I had so many negative experiences with this practice in the past six months that I do not even know where to start. Plainly speaking, everyone I was dealing with at this practice was extremely dismissive and I did not get proper support with any of my health complaints. Only wasted tons of time on waiting for useless and unhelpful appointments (had to wait several weeks for each of them).
Visited October 2022
Review titled Plumstead H/C PMS
Replied on 04 October 2022
Good Morning I am sorry to hear about the bad experience you have had with our Practice. So that I am able to look into your comments further, I am happy to discuss with you in person if you are able to come to Plumstead Health Centre on Thursday 6.10.22 at 12:30 PM. If you are not able to attend please contact the Surgery and I will be happy to arrange an alternative. Regards Michelle Deputy Manager
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Review titled Latest Visit
Rated 4 stars out of 5
by C W - Posted on 13 September 2022
At my last visit to the surgery my experience with the service was good and the staff are always helpful.
Visited September 2022
Review titled Plumstead H/C PMS
Replied on 21 September 2022
Thank you for your positive feedback. This will be passed on to all staff. Thank you again kind regards Tracy Hyam Complaints lead
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Review titled Poor Patient Care Practice
Rated 1 star out of 5
by Faith - Posted on 13 September 2022
My husband and I have been trying for a year to be seen face to face by a doctor for very concerning health issues without success. When we finally got through to the Practice via telephone, they gave my husband another phone appointment and for me, they informed me that I have been de-registered! Through no fault of mine, they have de-registered me but they are putting the burden of making it right on me, by asking me to go online and complete another registration form, even though I told them I was in excruciating pain and really need to be seen by a doctor. This surgery has been so difficult to navigate since the day we registered. Through my daughter's cancer diagnosis and treatment, they remained completely unhelpful and disengaged until our oncologist suggested moving to a different surgery. There is no compassion or patient care shown at all. Each time we speak with them, we always hit a brick wall and it's almost like speaking with automated services - impervious and unwilling to be flexible and consider individual circumstance. I am worried that my husband might have something serious that needs to be looked into, but they still won't see him. My pain has progressively got worse and radiating to other parts of my body, but they have gone a step further and deregistered me and no one can explain why. As hardworking taxpayers, we really need to get the right help to keep us in work and providing for our families, as well as paying the tax to support those who need it.
Visited September 2022
Review titled Plumstead H/C PMS
Replied on 26 September 2022
Dear Faith I am sorry to see that you found our service unhelpful. For me to investigate your concerns please contact me at the surgery so that I can look into this for you. Kind regards Tracy Ham Complaints lead
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Review titled Surgery cannot be contacted by phone for past few days
Rated 2 stars out of 5
by Anonymous - Posted on 23 September 2022
This is an unacceptable service when a query cannot be clarified. As you phone durinv surgery hours it states call ended. You have to go to the surgery for any query. This must have a terrible impact for sick persons. Messages to confirm appointments are not being sent out. On website: Due to staff shortages.How long!!!
Visited September 2022
Review titled Plumstead H/C PMS
Replied on 26 September 2022
I am sorry to hear this. We were closed on Thursday 22nd September for compulsory staff training. I will ensure that our notices are correct at the time on our website. You can use our on line forms to contact the surgery if our telephone lines are busy. If I can help any further please contact me at the surgery. Kind regards Tracy Hyam Complaints lead
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Review titled services need improvement
Rated 2 stars out of 5
by Anonymous - Posted on 12 October 2022
I have applied for maternity exception certificate up to three times and I haven't received it. I contacted the nhs and they confirmed that they are unable to find any of my three application forms for a Maternity Exemption Certificate. I contacted the Plumstead health Centre, they told me that you haven't send it through us, I showed them the taken picture copy of the application form, they apologized and asked me to fill the form again. I filled the form 3 times during 3 months. I contacted the plumstead health centre again, and they told me that the problem could be with the royal mail. My daughter is becoming a year old next month. I have applied for hc2 certificate instead of Maternity Exemption Certificate. I think the services need improvement.
Visited August 2022
Review titled Plumstead H/C PMS
Replied on 12 October 2022
Dear Patient I am sorry to hear of your experience. We take all feed back serious, please can I ask you to contact the surgery to Identify yourself so I am able to investigate this further. Regards Michelle (Deputy Manager)
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Review titled No concept of patient care.
Rated 1 star out of 5
by Anonymous - Posted on 01 August 2022
Absolutely rubbish responses. You can't xall the surgery without jumping through a dozen hoops. I tried using the self assessment NHS triage service and it advised me to speak to my GP urgently. It even gave me the phone number to call. Except that number is out of service. It's the same number on the practice website and the one in my phone's contacts. So I tried the messenger service. We'll get back to you in two days. What use is that?
Visited August 2022
Review titled Plumstead H/C PMS
Replied on 01 August 2022
Hi I am sorry to hear that you are experiencing a problem getting through to the surgery. Please can you try and call the surgery again on 020 8316 5472 or submit an econsult asking for admin help from Myself. Our number has not changed so would like to speak with you to resolve this matter. Kind regards Michelle Deputy Manager
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Review titled Reception has really gone downhill
Rated 1 star out of 5
by Anonymous - Posted on 07 July 2022
Terrible patient care from reception but good doctors, if you can manage to get an appointment. I was on hold (approx 5pm) for 25 mins and decided to drive to the surgery, while still holding. I walk in and there's an empty waiting room with two receptionists working on computers, with the phone beeping with incoming calls which are quite obviously being ignored. I asked if there was something wrong as I've been holding for 25 mins only to be abruptly told 'we're really busy, we're short-staffed'. When I explain I'm still holding and nobody is answering the phone I'm told I'm wrong and that I haven't been calling for that long! I left after being told I can only get an appointment if I call for an emergency appointment in the morning (it's not an emergency) or use e-consult. Whenever I try e-consult it tells me to go to a&e, its a complete waste of time and another thing for reception to fob you off with. The old receptionists were always friendly and helpful, shame the more recent ones aren't, they seriously need some training in politeness.
Visited July 2022
Review titled Plumstead H/C PMS
Replied on 27 July 2022
I am sorry to hear your experience with the surgery. If you would like to discuss this further please contact me at the practice kind regards Tracy Hyam Complaints Lead
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Review titled Access to GP
Rated 1 star out of 5
by Anonymous - Posted on 06 August 2022
My husband turned up to see GP on Friday as an emergency. His blood pressure was 204/104 and was told surgery was closing and an online consultation made for Monday. As there are no Gp on the weekend nor an emergency Gp. Hospital can’t review his medication and he’s sent home with an aspirin!! This can’t be right??
Visited July 2022
Review titled Plumstead H/C PMS
Replied on 13 September 2022
Firstly I would like to apologise for the late response and that you felt the need to complain about the service your husband encountered. Please can I ask that you contact the surgey and ask to speak to Michelle so that I can investigate this further. Kind regards Michelle