Orchard Surgery,Melbourn - Ratings and reviews
Reviews
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Review titled terrible answer service
Rated 1 star out of 5
by Anonymous - Posted on 25 March 2024
trie ringing on monday25/03/2024 was on the phone with 2 mobiles ringingthe surgerfor over hours an not a soul answered from 08.30 when they say ring from thats a joke as nobody answers why have a receptionist in the first place when you go own the surgery an say to them all you get back was i was busy ? doing what drinking tea also tried to ring the secratery same thing no answer this has got to be the worst surgery in this area have notvseen a doctor since time began what o the do all day absolutely disgusted
Visited March 2024
Orchard Surgery,Melbourn has not yet replied.
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Review titled Worst in the area
Rated 1 star out of 5
by Nades - Posted on 15 April 2024
Earlier this year, I needed to take antibiotics because something came up in a test I had, took them over a week to give me the pills. Receptionist didnt care, acted like it wasnt her problem. Kept saying theyd be delivered soon without checking it, so a week later i still didnt have them. Dispensary was always closed. Problem came back weeks later, receptionist said she'd put me on the list for doctor to call me back, the doctor did not phone back that day. They just leave you ha going with irritating problems all the time.
Visited March 2024
Orchard Surgery,Melbourn has not yet replied.
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Review titled Great GP surgery
Rated 5 stars out of 5
by Alex Fox - Posted on 13 February 2024
Fantastic care from nurse for my smear test today. I was made to feel at ease and relaxed. It was painless and quick. What a lovely person - great nurse
Visited February 2024
Orchard Surgery,Melbourn has not yet replied.
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Review titled Exceptional kindness
Rated 5 stars out of 5
by Molly Chamberlain - Posted on 25 November 2023
I had to take my mother to the surgery after she cut her leg on the car door. The receptionist promptly contacted the nurse, within minutes her leg was dressed and a follow up appointment made to check progress. The kindness of all involved was greatly appreciated. Thank you all
Visited November 2023
Orchard Surgery,Melbourn has not yet replied.
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Review titled Fantastic care
Rated 4 stars out of 5
by Anonymous - Posted on 10 November 2023
I had a routine smear test with one of the surgery nurses and she was absolutely amazing. It’s not easy to go to something like a smear but she was so professional and lovely, she set me at ease and made it feel like a really important thing I had made the time for the appointment. She’s really changed the way I think about potentially awkward appointments like smears, as she explained to me how they can truly save lives, so that will stay with me. Really exceptional and this nurse deserves to know what a fabulous job she’s doing - thank you.
Visited November 2023
Orchard Surgery,Melbourn has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 11 September 2023
Despite the obvious pressure the staff are under, overall the surgery provides an excellent service. Helpful reception staff and caring clinical advice from the GPs and nursing staff.
Visited September 2023
Orchard Surgery,Melbourn has not yet replied.
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Review titled Terrible
Rated 2 stars out of 5
by Anonymous - Posted on 20 October 2023
Why is the dispensary always shut ????can never got through on the phone to them and not everyone can get to the dispensary for 10.00am absolute nightmare and now it's easier for the doctors to phone you instead of seeing you how can thy diagnose over the phone or do they just guess by what you tell them the new influx of doctors down there has made the practice worse bring back the old doctors at least they got to know you more than the new ones do
Visited September 2023
Orchard Surgery,Melbourn has not yet replied.
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Review titled Quick response
Rated 5 stars out of 5
by Christine Hildersley - Posted on 23 August 2023
I was bitten by a dog and got to see a nurse and have a tetanus shot the same day. This was a relief as I know they are really busy
Visited August 2023
Orchard Surgery,Melbourn has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Hannah Burgess - Posted on 18 August 2023
Staff friendly and respectful, very genuine manner, listen to concerns and spend time getting to bottom of issue or forming a plan to.
Visited August 2023
Orchard Surgery,Melbourn has not yet replied.
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Review titled Mixed
Rated 2 stars out of 5
by Charlie Fitzpatrick - Posted on 21 July 2023
Everytime i have met with a dr or nurse for either myself or my children, they have been fantastic. Cannot fault them at all. However, the reception is just awful! My daughters vaccination appointment couldn't be attended as she was unwell, so i tried to call to inform them and reschedule. Noone ever answers the phone, 11 times i rang and each time the phone just rings out for 10 minutes then ends. This isn't the first time, nearly every time I have to call this happens and its just so frustrating. I understand they are overwhelmed with the workload and understaffed, but how can you not answer the practice phone?
Visited July 2023
Orchard Surgery,Melbourn has not yet replied.