Novum Health Partnership - Baring Road Medical Centre - Ratings and reviews
Reviews
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Review titled The worse practice
Rated 1 star out of 5
by Bianca - Posted on 25 March 2023
I have a baby 2 weeks old . I give to them the documents for registration, after 3 days my midwife told me to go with the baby at the go to be checked about the chest , and something what the baby’s had on his tongue. I call the practice and they said they can’t find the baby , and they said they can’t see the baby because is not registered. I said but it a baby two weeks old . And the midwife said they are not allowed to say no to can check a newborn baby . This is not first time when they do like that . I have another baby 1 year and 3 months old , she don’t was feel okay and she had a swallow on the right side of the belly, I was know is something for the go not for emergency because the baby was okay, playing not fever nothing. But they never have any appointments available. I called from 8:00 o clock and me and my husband thinking that one of us will can make an appointment I stay on phone until 8:30 they answer and they said they don’t have any appointments Available. I said it a second day when I call from 8 o clock in the morning and never they don’t have any appointments available, I said is a one year baby old , is not normal to call 2 days continuously for an appointment. I call 111 they said to call the gp , I said the gp don’t want to see her , I go emergency I stay 2 hours just to can be in the end send to the gp on the hospital where I was need to wait 4 hours again to see someone my daughter. Because is not emergency what she had is for gp . I go to the gp practice again and try to make a complaint because is not ok what they do . The doctor from the gp practice are good , the problem is the receptionist, they are rude in the phone sometimes.
Visited March 2023
Review titled Novum Health Partnership - Baring Road Medical Centre
Replied on 05 April 2023
Dear Bianca, Thank you for taking time to write a comment on NHS Choices. I do apologize for the inconvenience you had about your baby's registration with our practice. Also you have found difficult to get through on our telephone lines and I knowledge that at particular times of the day we experience an increased volume of calls ie: 8am and 1pm, outside of these times the wait may be long but not as long as 30minutes. Have you downloaded the NHS app as you are able to book appointments via this as well as using patient online access, if you would like register for any of these and please come into our reception desk and a member of the reception team will be happy to assist you. Your Sincerely Assistant Practice Manager.
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Review titled Speedy response
Rated 4 stars out of 5
by Anonymous - Posted on 14 November 2022
I have dealings with the practice on a few occasions recently on behalf of my elderly mother and I have been impressed with how quickly I've been dealt with. Every response has been efficient and courteous and this is greatly appreciated.
Visited November 2022
Review titled Novum Health Partnership - Baring Road Medical Centre
Replied on 22 November 2022
Thank you so much for taking the time to rate our practice and provide us with feedback. It's refreshing to hear your comments, and this will be shared with the entire practice team. Many Thanks. Assistant Practice Manager
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Review titled Great experience
Rated 5 stars out of 5
by Marion Worey - Posted on 27 October 2022
I was very worried so rang to get some advice. The receptionist was brilliant and spoke to duty doctor who told me to go round. Th doctor was amazing thoroughly examined me and put my mind at rest. I am so grateful. Thankyou
Visited October 2022
Review titled Novum Health Partnership - Baring Road Medical Centre
Replied on 22 November 2022
Thank you for taking the time to review our practice, your feedback means a lot to our staff who are all working so hard to ensure we provide a smooth service. I will share your comments with our team. Many Thanks Assistant Practice Manager
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Review titled Colposcopy - a good experience
Rated 5 stars out of 5
by Anonymous - Posted on 27 June 2022
I went for an annual smear and colposcopy which I was dreading, but the staff put me at ease. Special mention to the nurse, who was so understanding and great at trying to distract me. If you have an appointment you’re in safe hands here. Thank you!
Visited June 2022
Review titled Novum Health Partnership - Baring Road Medical Centre
Replied on 28 June 2022
Dear Patient, Thank you so much for taking the time to rate our practice and provide us with feedback. It's refreshing to hear your comments and this will be shared with the entire practice team. Many Thanks. Assistant Practice Manager
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Review titled Wonderful receptionists and nurse
Rated 5 stars out of 5
by Laura Harris - Posted on 08 April 2022
Thank you for making my experience this morning pleasant and enjoyable. The receptionist assisted me after her phone call (the calls come in constantly) to make sure I'd logged in okay on the iPad. The nurse that saw me for the smear test was so lovely. Thank you all for doing such a great job.
Visited April 2022
Review titled Novum Health Partnership - Baring Road Medical Centre
Replied on 28 June 2022
Dear Laura Harris, Thank you for your comments, this gives our staff a fantastic uplift. Very kind words and we really appreciate you taking the time to review our practice. Your comments will be shared with our team.