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Newton Medical Centre - Ratings and reviews

Reviews

Displaying 1 to 3 of 3

  1. Review titled Appalling

    Rated 1 star out of 5

    by Shellie - Posted on 08 December 2023

    This practice clearly deal with a nothin my priscription was a week late last time and this was blamed on a power cut. Benefit of doubt given roll on two weeks and here we are in the same situation nearly a week late they have power so what seems to be the problem!! Im looking for another GP

    Visited November 2023

    Report as unsuitable

    Newton Medical Centre has not yet replied.

  2. Review titled Times have changed

    Rated 2 stars out of 5

    by Anonymous - Posted on 14 February 2023

    Had a very disappointing experience this morning. Spent 1.5 hours on hold on the phone only to get cut off. I think the problem is that this surgery don't want any in person / phone contact with you. I used to get a response using the NHS app, but they seem to have disabled that now. Now they seem to want you to contact them via the patchs system through their website. Don't bother ringing unless you do so bang on 8am to get an in person appointment. Gone are the days when you knew who your GP was! Good luck to anybody who isn't computer literate as you'll need it. Perhaps this is just the world we live in now.

    Visited February 2023

    Report as unsuitable

    Review titled Newton Medical Centre

    Replied on 16 February 2023

    Thank you for your reply. We appreciate your feedback and value all our patients’ experiences. I can understand that it may be frustrating to get an appointment with a local GP service at present. Therefore, we are constantly evaluating and taking further steps to increase the ability to see and treat patients. We have implemented these assessments by ensuring we have additional clinical resources on site to accommodate our patients based and needs and urgency. This includes increasing the range of clinical staff and working with local services to provide external availability for care. Our aim is to provide a well-rounded range of options for patient access which is why we have included our new service which you have mentioned above. If you require support with using our new software a member of staff will be happy to go through this with you. We do apologise for the delay in answering the phones. We do aim to answer the phones as soon as possible as well as having a diverse option for contact so we can deal with your request as soon as possible. If you would like to discuss this further, please contact the practice to speak with myself and I will be able to assist further in addressing any concerns. Kind regards, Practice Manager

    Report as unsuitable

  3. Review titled Unless you're desperate, avoid!

    Rated 1 star out of 5

    by Lorraine Disgruntled - Posted on 22 September 2022

    I have been registered at this surgery for 7 plus years. In that time it has gone from bad to worse. You are extremely lucky if your prescription is repeated correctly. The attitude of some staff is abysmal. I am about to do what I should have done years ago, and register somewhere else. I recently lost my husband, and when I've had to run around from pharmacy to doctors on numerous occasions yet again to try to get a correct repeat prescription, this was the final straw. Not sorry to be leaving. I could go into far more detail, but only writing this to try and help anyone make a better decision than I did.

    Visited September 2022

    Report as unsuitable

    Review titled Newton Medical Centre

    Replied on 16 December 2022

    Thank you for your comments, please be assured that they will be discussed with the practice team for any areas of learning. Area Manager

    Report as unsuitable