New Invention Health Centre - Ratings and reviews
Reviews
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Review titled Don't listen waste of time
Rated 1 star out of 5
by TTT - Posted on 16 July 2022
Can never get an appointment then passed over to pharmacist for telephone call. Some of us work and cannot wait all day by the phone for a phone call. When the call finally comes, pharmacist has not got a clue about me whats happened, isn't interested in listening, complete waste of time.
Visited July 2022
Review titled New Invention Health Centre
Replied on 24 July 2022
Dear Patient Thank you for your feed back. our clinicians are scheduled to return patient's call during their morning and evening clinics. We are sorry to her about your recent experience with our pharmacist. Please do not hesitate in contacting me via 01922 927290 if you wish to discuss this further. Thank you Practice Manager A Patel
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Review titled Dreadful service
Rated 1 star out of 5
by Bernice Wigley - Posted on 27 June 2022
I contacted NI Health Centre this morning. I asked to make an appointment to see one of the doctors, was abruptly told by the member of staff that there were no available appointments today and then was told the next appointment was 18th July!!!. I was then advised that if it was urgent, to go to the walk in centre either at New Cross or the Manor Hospital. That was it. I am in a lot of pain and may require antibiotics. I am also 62 years of age and extremely dissapointed at being given this information, no compassion at all.!!!
Visited June 2022
Review titled New Invention Health Centre
Replied on 24 July 2022
Dear Bernice We are sorry to hear about your recent experience. Our GP had arranged a call back for 30.6.22 and a face to face appointment was booked for 1.7.22 . If the issue remained unresolved then please do not hesitate in contacting me via 01922 927290 . Thank you Practice Manager A Patel
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Review titled Parking problems
Rated 4 stars out of 5
by Anonymous - Posted on 28 June 2022
The parking facilities at the surgery are absolutely non existence between 8.30 - 9am because they are all taken up by parents taking children to school. I was verbally abused today just for a shake off my head by a nan taking his childrento school. Some one should supervise parking during these times and afternoons to enable patients visiting the survey room to park. I appreciate there are other placed to park but 90% are taken by other parents...
Visited June 2022
Review titled New Invention Health Centre
Replied on 24 July 2022
Dear Patient . Thank you for your feedback over parking facilities and issues associated with it. We are sorry to hear about your experience. If you wish to discuss this further , please contact me on 01922 927290. Thank you Practice Manager A Patel
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Review titled Excellent service
Rated 5 stars out of 5
by Mr and Mrs Pearson - Posted on 27 June 2022
We would like to thank the whole team at New Invention Heath Centre for their continued support and excellent care. We have been with this practice for many years and have seen the challenges faced by covid. The team have strived to maintain patient care and make changes to meet to meet Government guidelines throughout this time. My husband and I both have health needs particularly my husband. We cannot fault the care we receive from Dr's, nurses, healthcare or the front line team on reception. They are all ready to listen advise and provide care or referral to appropriate services. We are so pleased in such a difficult period in our life that we have excellent healthcare.
Visited June 2022
Review titled New Invention Health Centre
Replied on 24 July 2022
Dear Mr and Mrs Pearson Thank you very much for your positive feedback. Thank you for recognising the excellent patient care we provide at New Invention Health Centre. We have passed on your feedback to all our staff members. Thank you Practice Manager A Patel