Munro Medical Centre - Ratings and reviews
Reviews
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Review titled Unhelpful staff
Rated 3 stars out of 5
by Anonymous - Posted on 13 June 2023
Spoke to a Dr who told me that the previous clinician had prescribed my medications because they were being helpful and he is not. Not willing to listen at all and have false explanations of CCG rules. He cited that he cannot give me the medication I needed because I was not able to cite all the over the counter medications that I had tried before. I told him I have been through all of them that I could find but he still refused to believe me and therefore was left with no mediation for that reason. Not helpful at all
Visited June 2023
Review titled Munro Medical Centre
Replied on 14 June 2023
Dear Patient. Thank you for your feedback. I apologise that your experience at the practice recently did not meet to your expectations on this occasion. I am afraid I am unable to offer any advise without further details. Please contact me at the surgery directly on 01775 715999. Mary Barnes, Assistant Practice Manager
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Review titled Positive experience
Rated 5 stars out of 5
by Anonymous - Posted on 29 March 2023
Today I had an extremely positive consultation with my GP. She took time to explain things, didn’t rush me and was extremely pleasant making me feel comfortable and valued. Excellent service.
Visited March 2023
Review titled Munro Medical Centre
Replied on 06 April 2023
Dear Patient. Thank you for your feedback. It is lovely to hear that your experience at the practice was a very positive one, and I shall share your comments with the team. Mary Barnes Assistant Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Steve Lloyd - Posted on 10 January 2023
I contacted the practice to arrange an appointment for my daughter at 8.15 this morning. I waited in a short queue before speaking to a care navigator. My total waiting time was only a few minutes. I explained my daughter's symptoms and was offered a face to face appointment for her at 10.00. At the practice, my daughter was seen on time. She was examined thoroughly, her history was discussed and she was treated with kindness. She was provided with a reassuring explanation of what caused her symptoms. Overall, the service we received today was excellent. Well done Munro Medical Centre.
Visited January 2023
Review titled Munro Medical Centre
Replied on 16 January 2023
Dear Patient. Many thanks for your feedback. I hope your daughter will be feeling better soon. I shall pass your comments onto the staff members concerned. Kind regards Mary Barnes, Assistant Practice Manager
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Review titled Excellent care
Rated 5 stars out of 5
by Mrs Deborah aitken - Posted on 18 October 2022
I found an unusual skin blemish which I was concerned about. I filled out an e-consult form online on a Sunday, got a call from the surgery on the Monday morning, received an appointment that afternoon and received the results via a call that evening. Now that's impressive.
Visited October 2022
Review titled Munro Medical Centre
Replied on 03 January 2023
Dear Mrs Aitken. Many thanks for your review. I am very pleased that we were able to help and reassure you. I shall share this feedback with the practice staff. Regards. Mary Barnes, Assistant Practice Manager
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 01 August 2022
Booked appt with GP that I had been putting off for a while, was pleased I went, was listened too, came away with a plan and felt support was there going forward if needed.
Visited July 2022
Review titled Munro Medical Centre
Replied on 02 August 2022
Dear Patient, Thank you very much for your feedback, I shall share these comments with the practice team. Once again, thank you for taking the time to provide such a positive review. Regards Mary Barnes Assistant Practice Manager
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Review titled Great Patient Experience
Rated 5 stars out of 5
by Anonymous - Posted on 20 June 2022
Having been registered a few years I don't often visit the practice, that said, when I have visited I have had a welcoming and professional experience. Primarily visiting the nurses for procedures I cannot commend them enough for their work, they were chatty & built rapport before explaining each phase of any procedure and ensured I was at ease. Booking appointments was easy & there have been no extensive wait times. Given what all medical professionals have been through throughout the pandemic the staff at Munro have been exceptional in my experience with them. Ignore what you see on Facebook as it's not accurate and says more about the patients than the staff doing their utmost to support patients.
Visited June 2022
Review titled Munro Medical Centre
Replied on 20 June 2022
Dear Patient Thank you for leaving feedback for the practice - it is very much appreciated and, I know, makes such a difference to staff when hearing these comments. Once again, thank you for take the time to provide such a positive review. Regards Mary Barnes Assistant Practice Manager
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Review titled Not geared up for men.
Rated 3 stars out of 5
by Anonymous - Posted on 30 December 2022
Had to literally beg for a PSA test,most of the men in my family have prostate cancer,I needed a test,first told to wait until I had symptoms,then its too late,men should be tested regularly,like women are.I have never seen a doctor there.Not good.
Visited May 2022
Review titled Munro Medical Centre
Replied on 03 January 2023
Dear Patient. I am sorry that you are not happy with your experience at the practice. If you would like to contact me directly, I am happy to investigate your concerns. Regards Mary Barnes, Assistant Practice Manager
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Review titled Discussing practice
Rated 1 star out of 5
by Anonymous - Posted on 27 September 2022
Never help with nothing..never come back on phone calls, or do not provide help after appointment. Very hard to get any help from that horror place.. people not getting any help in there...close doors better!!!
Visited May 2022
Review titled Munro Medical Centre
Replied on 03 October 2022
Dear Patient. Thank you for your feedback. I am sorry that your experience at the practice has been unsatisfactory. Please contact me at the surgery directly if you wish to discuss this further. Kind regards Mary Barnes Assistant Practice Manager