Modality Enki Medical Practice - Ratings and reviews
Reviews
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Review titled Worst surgery for getting response on telephone
Rated 1 star out of 5
by Simon - Posted on 15 April 2024
I rang to make an appointment to have blood test because they gave short supply of repeated prescription medication and they wanted me to have blood test. I rang twice, I waited over one hour on each option on phone to told there was no one available to take my call.
Visited April 2024
Modality Enki Medical Practice has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Sassy - Posted on 26 March 2024
Appalling.love to know if the employees are treated like this when they or a loved ones need.absolute terrible. Terrible four weeks and still can't can't get appointment I waited fro 08.09 am this morning still waiting if u can go private same doctor just more money I am out 20 waiting
Visited March 2024
Review titled Modality Enki Medical Practice
Replied on 08 April 2024
Dear Sassy I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team
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Review titled Appalling Service
Rated 1 star out of 5
by Seema R - Posted on 05 February 2024
I have been trying to see a GP for on going chest pain and they decided to give me a f2f appointment two weeks later which is too far. I have called them every day to bring my appointment closer as i need help urgently they’ve not offered anything. Their phone system is rubbish. My mom requested an appointment for fatigue and she got it next day. How do they triage their appointments? They need to look into their appointment booking system as it’s clearly not working. I feel like im being neglected.
Visited February 2024
Review titled Modality Enki Medical Practice
Replied on 23 February 2024
Dear Seema I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team
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Review titled Zero stars
Rated 1 star out of 5
by Anonymous - Posted on 17 January 2024
If I could give this practice zero stars I would! Honestly do not register here! You can never get a GP appointment when you need one because their triaging system is rubbish. I was on the phone for over an hour this morning at 8am (when they tell you to call) and got to caller number 2 and then the practice cut the line because all appointments were taken today. I called again and went back into the queue of over 30!! I am livid! The reception team or patient services team need proper clinical training as to what can be signposted and what is classed as urgent- I'd say coughing up blood is urgent which requires an urgent same day appointment- not call back tomorrow!please look at reviewing your triaging and booking system urgently!
Visited January 2024
Review titled Modality Enki Medical Practice
Replied on 31 January 2024
Dear Patient I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our patient services team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. You can also request an appointment by attending the Practice reception from 8am or using our online option. Kind regards Patient Experience Team
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Review titled Poor service
Rated 3 stars out of 5
by Anonymous - Posted on 03 May 2023
I was on the phone for almost 2 hours only to be told there were no more appointments and I was to call back again tomorrow. Thankfully, it was for a new doctor's note and not medication, but, to think I have called in for the last three days and have been given the same reply, I have felt quite exasperated. I asked if going into the surgery would be any easier to get a note, the receptionist quite bluntly said, it wouldn't make any difference if I came in at 8am as there would be a queue and I would still be told the same thing. That was frustrating. I am not sure how many appointments are seen throughout the day but clearly it is not enough. If you do finally get through you are then told all the appointments for today have gone and to call back again tomorrow. It promptly shows that this service is getting worse, the receptionists are not empathetic to the patients needs and are clearly overwhelmed as it is noted in their tone and manner.
Visited May 2023
Review titled Modality Enki Medical Practice
Replied on 31 May 2023
Dear Patient I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team
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Review titled Cut off after waiting for 1 hour
Rated 1 star out of 5
by Anonymous - Posted on 18 May 2023
I was cut off again two days in a row after waiting for 1 hour. This is ridiculous. I have waited for the prescription line twice for 20 minutes and no one is answering the phone. What kind of practice is this?
Visited May 2023
Review titled Modality Enki Medical Practice
Replied on 31 May 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Incompetent and long waiting times
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2023
This is the worst surgery I have ever dealt with. I requested by social care for my elderly mother to have her prescription all synchronised i to one and today she has run out of medication despite requesting this to be actioned several times. That’s even if you can get through to them. I was once number 32 and waited 2and a quarter hours. I asked for a call back and never got one. Absolutely appalling service for vulnerable elderly people in pain and discomfort as rely on their medication to be given in a timely fashion. Today I called the prescription line and waited for 15 minutes with no answer and then was number 24 on the line and gave up. Ridiculous!
Visited May 2023
Review titled Modality Enki Medical Practice
Replied on 31 May 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Good experience
Rated 5 stars out of 5
by Anonymous - Posted on 28 April 2023
Visit Enki medical center of an ECG and bloodpressure monitoring. The appointment was prompt and on time. The procedure was explained and done quickly. The results were explained and good advice given. Thank you for a prompt and kind service . Mrs Ogrady
Visited April 2023
Review titled Modality Enki Medical Practice
Replied on 31 May 2023
Dear Mrs Ogrady Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled No chance to get the phone picked up
Rated 1 star out of 5
by Anonymous - Posted on 28 April 2023
You might need several hours to have the phone picked up. Even if the phone is picked up, the call operators seem to have an abrupt and unempathetic demeanour. I appreciate that you might be dealing with a large volume of calls but a little empathy goes a long way. Finally even if you get a doctor's appointment, there is a small chance it will be an in-person one. It will be a telephone consultation only at almost every time. Once again I understand the NHS is going through very difficult times but I think there is room for improvement at Enki. I would start with this: Allow the pharmacy next door to deal with prescriptions. This will free your operators' and doctors' time. I see no reason to call every month and stay on hold when the pharmacist is fully capable with dealing with it.
Visited March 2023
Review titled Modality Enki Medical Practice
Replied on 31 May 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Virtually all GP appointments are gatekept
Rated 1 star out of 5
by Adam - Posted on 20 March 2024
The practice will try their utmost to gatekeep any GP appointments. All I require is to be referred to an external service. Sadly only the GP is authorised to do this. I appreciate the service is busy and under intense pressure but I don't even want to be seen by you. Just refer me for heaven sake. It will take you mere minutes to do this. I tried calling during the mornings at 8am. There are 2 options. - Click 1 for a call back - Wait on hold for the phone to be picked up by an operator Tried the first one and never really received a call back. Tried the 2nd option and the line was dropped after a 20 minute hold. My health condition is deteriorating and Enki is the only obstacle between me and seeing a consultant. I am now forced to go private and pay possibly hundreds or thousands of pounds. I am just hoping they would have the authority to refer people.
Visited March 2023
Review titled Modality Enki Medical Practice
Replied on 08 April 2024
Dear Adam I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team