MILTON ROAD SURGERY - Ratings and reviews
Reviews
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Review titled My experience
Rated 5 stars out of 5
by Oluwatofunmi A - Posted on 12 January 2024
From the Admin who booked my appointment and the Doctor who attended to my daughter. Excellent Service overall .?
Visited January 2024
Provided by Working Feedback
Review titled MILTON ROAD SURGERY
Replied on 30 April 2024
Dear Patient. Thank you for taking the time to leave a review. I am very pleased to hear that you received a good service from us. It is always good to hear positive comments. Elaine Jordan, Practice Manager.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2024
The surgery was easy to find and we were not kept waiting very long when we arrived, and there were not too many people in the surgery while we waited.
Visited January 2024
Provided by Working Feedback
Review titled MILTON ROAD SURGERY
Replied on 30 April 2024
Dear Patient. Many thanks for leaving your comment. I am delighted that you found our services quick and convenient to access. Elaine Jordan, Practice Manager
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Review titled My experience
Rated 4 stars out of 5
by Anonymous - Posted on 15 December 2023
Quick to get appointment. Very pleasant Nurse Practitioner, good examination and prescribed medication helped me get better
Visited December 2023
Provided by Working Feedback
Review titled MILTON ROAD SURGERY
Replied on 18 December 2023
Dear Patient. Many thanks for leaving your feedback. We are very pleased that you are satisfied with our services and that you were able to access them quickly. I am pleased to hear that you are better now. Elaine Jordan - Practice Manager
Provided by Working Feedback
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Review titled My experience
Rated 4 stars out of 5
by Anonymous - Posted on 08 December 2023
The receptionist at Grays Surgery was pleasant and extremely helpful. She had a prescription issued for me within an hour, after me finding out from Milton Road a letter, the the Urology Department at RNOH expressing a prescription be raised for me, had been overlooked by them.
Visited December 2023
Provided by Working Feedback
Review titled MILTON ROAD SURGERY
Replied on 28 December 2023
Dear Patient. Thank you for leaving a review. I am very sorry to hear that you had a problem with getting your prescription from Milton Road Surgery. I would value the opportunity of discussing the problem with you in more detail in order to understand what happened on that day. If you would like to speak to me please contact me at the surgery. Thank you . Elaine Jordan. Practice Manager.
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Review titled My experience
Rated 4 stars out of 5
by Gillian S - Posted on 09 December 2023
Did not have to wait, my app was 1.50pm and was there by 1.40pm and had my vaccination and out of surgery by 1.45pm bit of a bind having to go into Grays and pay to park in Morrisons, then walk up the top of the high street, when my GP is in Milton Road,
Visited December 2023
Provided by Working Feedback
Review titled MILTON ROAD SURGERY
Replied on 28 December 2023
Dear Gillian. Thank you for taking the time to leave a review. I am very pleased to hear that you were seen in a timely manner when you visited our Grays site. Since Milton Road and Grays Surgery have merged, we are able to book patients at either site, which offers more flexibility to patients. However, I do understand the problem with parking in Grays Town centre. Thank you once again. Elaine Jordan, Practice Manager.
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Review titled My experience
Rated 2 stars out of 5
by Anonymous - Posted on 09 December 2023
Went to doctors with pain from hernia and doctor phone with results only to carry on suffering pain due to hernia being small ..i trouble sitting to eat my breakfast yesterday so totally unhappy.
Visited December 2023
Provided by Working Feedback
Review titled MILTON ROAD SURGERY
Replied on 30 April 2024
Dear Patient I am sorry you are still suffering pain. If you have no improvement, please contact the practice and we will be happy to help you further. Elaine Jordan Practice Manager
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Review titled My experience
Rated 5 stars out of 5
by Saheed A - Posted on 08 December 2023
The receptionist are friendly and my gp is caring and compassionate. They always listen to my problem and attend to my needs as soon as possible.
Visited December 2023
Provided by Working Feedback
Review titled MILTON ROAD SURGERY
Replied on 11 December 2023
Dear Saheed, Thank you for taking the time to leave your review. I am please that you found our staff Helpful. I will pass on your comments to the reception team. Kind Regards Elaine Jordan Practice Manager
Provided by Working Feedback
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Review titled My experience
Rated 4 stars out of 5
by Anonymous - Posted on 09 December 2023
The dr really listened however the service they recommended wasn’t suitable as was only for over 18’s so I had to sort it myself in the end
Visited December 2023
Provided by Working Feedback
Review titled MILTON ROAD SURGERY
Replied on 30 April 2024
Dear Patient. Thank you for taking the time to leave a review. I am sorry the service you were offered was not suitable for you. If you would like any other assistance please contact the surgery. Elaine Jrdan Practice Manager.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 22 December 2023
The Doctor had full knowledge of my medical records and was able to have a meaningful discussion . Took time to examine and was able to put mind at ease and gave clear guidance on managing my condition. Thank you.
Visited December 2023
Provided by Working Feedback
Review titled MILTON ROAD SURGERY
Replied on 28 December 2023
Dear Patient. Thank you for leaving a review. I am delighted that your overall experience when using our services was a good and that you were happy with the outcome of your consultation and the advice and guidance given. It is always good to get good feedback and I will certainly pass your comments on to our clinical teams. Thank you once again. Elaine Jordan, Practice Manager.
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Review titled My experience
Rated 3 stars out of 5
by Anonymous - Posted on 08 December 2023
It has taken me over a week to finally create an e-consult, due to the fact that there was no option to create an appointment or prescription request from the NHS app or from The Grays Surgery website. When I did finally manage to generate and complwte the form, it was unclear whether my surgery would be contacted or the one in Milton road. However, I really appreciated the quick text message response advising that my prescription has been sent to my nominated pharmacy.
Visited December 2023
Provided by Working Feedback
Review titled MILTON ROAD SURGERY
Replied on 19 January 2024
Dear Patient. Thank you for leaving your review. I am very sorry that you have had difficulty in accessing our services via E-consult or via our website. The staff at the surgery would be very happy to help you with this if you have problems in the future. Please do not hesitate to contact us. When a patient sends a request to the surgery via e-consult the request comes directly into our clinical system. This is then usually dealt with by the staff at your usual site, however you can choose to book an appointment a either of our sites. I hope this helps. Once again many thanks for leaving this review and making us aware of your problem. Elaine Jordan, Practice Manager, 01375 807130, elaine.jordan1@nhs.net