Millbrook Medical Practice - Ratings and reviews
Reviews
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Review titled Always seen and get appointments
Rated 5 stars out of 5
by Anonymous - Posted on 14 July 2022
Surgery is good, I am always seen and given good advice I always get what I'm asking for and the staff are lovely. Yes they take a long time to answer phone but it's a surgery they have alot of calls! I don't understand people leaving bad reviews. Be patient all docs surgery are recovering from the covid impact. If its that urgent go to the hospital
Visited July 2022
Review titled Millbrook Medical Practice
Replied on 14 July 2022
We really appreciate your positive feedback. These are really trying times in General Practice at the moment and the staff work really hard to provide the best service they can. I will pass your kind comments on to our team.
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Review titled Appalling
Rated 2 stars out of 5
by Anonymous - Posted on 25 May 2022
This surgery used to be great but after waiting 2hrs only to be told that I should have received a text to say I won't be getting a call today - no appointment rearranged automatically
Visited May 2022
Review titled Millbrook Medical Practice
Replied on 14 July 2022
We are sorry you didn't receive the text you rightly should have, this was an oversight by us. We will discuss this in our team meeting. Please contact the practice if you would like to discuss this further.
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Review titled Bad communication
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2022
I'm in the medical profession and have just spent the last HOUR on the phone trying to speak to a receptionist and have been 'caller number 1' for at least 30 of that hour Not impressed AT ALL
Visited May 2022
Review titled Millbrook Medical Practice
Replied on 14 July 2022
Please accept our apology for the delay. Unfortunately the demand on the telephones is unprecedented at the moment. If you would like to discuss this further please contact the practice.