Meon Health Practice - Ratings and reviews
Reviews
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Review titled phone calls
Rated 3 stars out of 5
by Beverley Johonesmith - Posted on 18 October 2022
A doctor has been ringing me because I left a note ssaying I think I have another infection in my ears. This is rendering me deaf. I cannot hear the phone. Please email me instead. I look at messages every day. I cannot make a appointment as I am unable to stand in the queue, or ring in, I cannot hear. Mrs B Johonesmith .
Visited October 2022
Review titled Meon Health Practice
Replied on 24 October 2022
Thank you for your feedback, we received notification of this post on 22 October but having checked and can see that the team sent you an email on 19 October, we hope that your symptoms are improving and your infection clears up quickly.
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Review titled Prompt Service
Rated 4 stars out of 5
by Anonymous - Posted on 13 September 2022
- once they picked up. Despite the waiting phone time, once they picked up all was handled well. Standard 20 questions upon connection, some minor probing to establish situation. Link sent to mobile to upload requested information. Subsequent booking call made a few hours on.
Visited September 2022
Review titled Meon Health Practice
Replied on 24 October 2022
Thanks for your feedback about our triage service, we are working hard to make things smoother for patients and appreciate your positive rating and feedback.
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Review titled Excellent care
Rated 4 stars out of 5
by Anonymous - Posted on 29 September 2022
I had a breast lump that needed looking at, the phone lines were not accepting calls and the e consult was switched off. I came into the surgery Wednesday morning and filled in a triage form @0930ish. I got a call back at roughly 11am from the receptionist saying the GP would like to see me and offered me a choice of appointments for that day. I chose the 3pm one. The GP was empathetic, caring and most of all listened. I was referred that day to the breast clinic. On Friday I had a letter offering me an appointment the following Wednesday. I attended the appointment had a mammogram, ultrasound and a small procedure and then saw the consultant all in one day. Amazing service and care 7 days from initial call to treatment completed. Thank you to everyone involved.
Visited September 2022
Review titled Meon Health Practice
Replied on 18 November 2022
Dear Patient, Many thanks for sharing this feedback with the surgery. We are delighted to hear the practice has delivered you this standard of regarding your breast lump and the efficient and effective care you received and will share your kind words with the team. Thank you again, your support truly means a lot to us, and our staff and we hope to deliver you, and all our patients, this level of service consistently in the future. Kind regards, James Leach Patient Service Manager
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Review titled First Class Service
Rated 5 stars out of 5
by Anonymous - Posted on 03 August 2022
I have had to to consult the Whiteley Surgery on two separate occasions over the last 6 to 8 weeks for different conditions. Both times I submitted an e-consult form and left it with the surgery and in both instances I was contacted within 2 hours , one resulting in an initial telephone consultation followed by a face to face appointment a week later with the doctor and the second a face to face appointment again with the doctor on the morning of submitting the e-consult. I cannot speak highly enough of the excellent and responsive service I have received from the friendly and helpful reception staff both at the Whiteley and Highlands road practice together with the professional and empathetic approach from the nurses and doctors who I have seen recently. The prompt communication I received with regards to advising me of my test results via a text message, was first class and helped put my mind at ease. As a Whiteley resident for over 20 years I have always had a very positive experience when needing to consult with the Surgery. Keep up the good work.
Visited August 2022
Review titled Meon Health Practice
Replied on 01 September 2022
We appreciate you taking the time to give us your feedback about the speed of response to your recent GP triage and the face to face appointments that you had with the team. We collate and pass on all patient feedback received to our staff who love to hear when things have worked as we planned. Thank you
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Review titled Excellent, supportive and reassuring.
Rated 5 stars out of 5
by C Mountain - Posted on 29 September 2022
The Diabetes specialist nursing team have been excellent. They have supported me through a developing diabetes condition where usual care has not proved straightforward. I have needed help adjusting to various insulins use and now a Continuous blood sugar monitoring device. The GP practice including medical, nursing and reception staff have all been helpful and efficient.
Visited August 2022
Review titled Meon Health Practice
Replied on 18 November 2022
Dear C Mountain, Many thanks for sharing your feedback regarding the surgery. We are delighted to hear the practice has delivered you this standard of service and will share your kind words with the team. Thank you again, your support truly means a lot to us, and our staff and we hope to deliver you, and all our patients, this level of service consistently in the future. Kind regards, James Leach Patient Service Manager
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Review titled Prescriptions always wrong and 3 month wait times
Rated 1 star out of 5
by Anonymous - Posted on 27 October 2022
They get my prescription wrong every month, they don't allow you to put your prescription in 28 days before which leads to running out of critical medication every month. There are waiting times of over 3 months for medical record requests (which people need for employment and am at risk of losing employment over). The GPs themselves are very good but the admin and anyone who deals with prescriptions are not. This was not a problem prior to the 3 surgeries merging during covid.
Visited August 2022
Review titled Meon Health Practice
Replied on 18 November 2022
Dear patient, thank you for your feedback. Unfortunately, as this is an anonymous comment, we are unable to look into your specific requests. With regards to requests for medical records, whilst this information is important for patients, it is not considered as NHS work and is not permitted under NHS guidance to be done in our core GP hours which can only be used to cover NHS work. Therefore, to complete this work, we must ask our clinical team to do this on top of their normal day and after their NHS work has been completed. All of this work was paused during Covid by the Council but has now been reinstated. Therefore, all Organisations have a considerable backlog to complete at a time when GP Practices are under considerable pressure to catch up on lots of clinical concerns that have been on hold through the pandemic. Our workforce is really stretched to cover the core NHS work and therefore it is difficult for us to ask GPs to do other work at the end of a very long and exhausting day. We do have a few GPs who are covering this work on their days off or over the weekend, but this has been difficult to organise as any additional work anyone was willing to cover needed to be used for the core clinical services we need to provide. We are doing our best to work through the backlog and prioritising anything that has financial implications for patients, but this has to be done once our NHS work has been covered. With regards to your prescriptions, our Pharmacy and Prescribing Teams are able to issue ongoing medications, such a rolling monthly repeats, but this is dependent on individual circumstance in the case of dependency and safety of our patients. If you do wish to have your medications reviewed, and considered for repeat, please contact our team to discuss this. Regarding our decision to merge our 3 surgeries, all practices across Hampshire are reporting unprecedented levels of demand for their services. As a larger merged practice, we are in a stronger position to deal with the pressure than as three individual practices, however this national pressure on GP services does come at a time when we are still aligning our business processes as a newly merged business and so our systems are not yet as efficient as we would like them to be but we are working hard to constantly review and improve our services, and we are seeing these improvements taking effect in our data and patient feedback we receive. Thank you again for taking the time to contact us. Kind regards, James Leach Patient Service Manager
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Review titled Quick service
Rated 4 stars out of 5
by Jeff Pedersen - Posted on 31 August 2022
Phoned surgery at 8 a.m twice in last week. On both occasions received call back from GP or nurse and prescription issued all within half an hour. From their newsletter it is apparent that the practice is extremely stretched but they are clearly doing their utmost to support their patients. Let’s support them in turn.
Visited August 2022
Review titled Meon Health Practice
Replied on 01 September 2022
Dear Jeff, we are glad we could help you promptly yesterday, the positive review is much appreciated and will be passed onto the staff who benefit greatly from knowing when things have worked well for a patient. Regards Amanda
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Review titled Response on Triage
Rated 4 stars out of 5
by Ailie Howells - Posted on 08 August 2022
Although it took 12 minutes to get through on the phone, the Advisor was extremely calm, caring and considerate to my problem. I wasn’t hurried through any questions asked and assured that it should warrant a Triage call. Within half an hour, I was contacted by text message and asked to send photos of the problem to be assessed. Again this is very reassuring as I had taken photos over the last few days. Thank you for this speedy response when under Monday morning pressure and with some staff shortages as well.
Visited August 2022
Review titled Meon Health Practice
Replied on 01 September 2022
Dear Ailie, thank you for taking the time to let us know how we did. We are really pleased we could help on so promptly on a busy Monday morning. We collate and share all feedback with our staff, who love to hear when the triage booking system has worked well for patients. Regards Amanda
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Review titled Utterly useless
Rated 1 star out of 5
by Andree Westbrook - Posted on 01 September 2022
Impossible to get appointments. No contact or follow-up since urgent hospital tests 3 months ago. In-house pharmacist reviewed and changed medications for serious lung condition, since when health has deteriorated but now told i must wait weeks to even get a phone call to discuss this.
Visited August 2022
Review titled Meon Health Practice
Replied on 01 September 2022
Dear Andree, we are sorry to hear that you have been unable to get a sooner appointment for a respiratory review. The wait time for some of our specialist clinics can be between 2-4 weeks for planned reviews. If your symptoms needs more urgent review and cannot wait for the date you have been given, please do let me know using the feedback for on our website https://www.thehighlandspractice.co.uk/navigator/feedback/, Please mark your feedback for my attention and the Triage GP will review your situation, regards Amanda
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Review titled Great Service once you get on to the triage list
Rated 5 stars out of 5
by Anonymous - Posted on 06 July 2022
Once on the triage list everything happens swiftly. Even got to see a Doctor face to face on the same day! Very friendly and keen to simply explain my problem and give advice as to how make things better.
Visited July 2022
Review titled Meon Health Practice
Replied on 08 July 2022
Dear patient, Many thanks for your kind feedback. I am so pleased to hear that you had such a positive experience with the surgery. We have been working hard to strengthen our triage process and ensure we have the right amount of appointments to deal with the number of patients we need to support. It is great to receive feedback which shows that this is working as we continue to develop the process. Thank you again for sharing this feedback! Warm regards, Kate Patient Services Manager Sovereign Health Partnership