Maybury Surgery - Ratings and reviews
Reviews
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Review titled You never get to see the gp
Rated 1 star out of 5
by Anonymous - Posted on 28 November 2022
Attempted to make a appointment 3.5 hours later get a message to say use livi app as no appointments. Tried calling numerous times and phone lines say high number off calls and click off - went in to the surgery and got no issue with phone lines & they have no emergency appointments. I've been trying to get a clinically vulnerable child seen for 3 weeks and no joy!
Visited November 2022
Review titled Maybury Surgery
Replied on 04 September 2023
Dear Patient . Thank you for your feedback .My name is Antela and I'm the Practice Manager at Maybury Surgery . We continuously work to create good experiences for our patient and we’re sorry to hear that we have not meet your expectation on this occasion . I can assure you that i will look into our policies and procedures to find ways how to improve our services and make sure that will not happen in the future . Please contact me on 01483728757 or email at maybury.surgery@nhs.net if you would like to discuss this further .
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Review titled Excellent
Rated 5 stars out of 5
by Julia and Raymond - Posted on 24 August 2022
Since joining the surgery last November we have been delighted with the service we have received. Very good reception personnel, polite, welcoming and efficient. We have been seen quickly and problems dealt with speedily.
Visited August 2022
Review titled Maybury Surgery
Replied on 04 April 2023
Thank you Julia for taking your time to leave a review. All staff at Maybury Surgery strive to offer good clinical care in a warm and welcoming environment and will continue to always do in the future . We appreciate your feedback . It feels good to be reconized .
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Review titled Amazing surgery.
Rated 5 stars out of 5
by Matthew Cornell - Posted on 11 August 2022
I am so impressed with this surgery. We managed to get my girlfriend registered, seen and referred within the space of 48 hours for a suspicious lump. We cannot thank the team enough for their efficient service. All turned out okay in the end but had it not, we would be eternally grateful to the surgery for their rapid care. GP receptionists seem to get a bad name from the public nowadays, but I've found that every time we've dealt with/spoken to them at Maybury surgery they've been nothing but lovely/friendly. The clinicians were competent and in our eyes, made all of the correct decisions. In summary, an amazing place, amazing team and an absolute credit to the NHS.
Visited July 2022
Review titled Maybury Surgery
Replied on 04 April 2023
Dear Mathew Thank you for taking your time to leave a review. All staff at Maybury Surgery strive to offer good clinical care in a warm and welcoming environment. We appreciate your feedback . Kind Regards Antela Elezaj Practice manager