Marton Medical Practice - Ratings and reviews
Reviews
-
Review titled Saved my babys life
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2024
I rang reception in the morning worried about my baby as I just had a gut feeling something was wrong ... I got given an appointment straight away...the doctor I saw was amazing she listened to my concerns carefully (i was extremely anxious) she then checked my baby all over (gently with a lovely manner) then calmly reassured me and rang the hospital because we needed to "not panic but go striaght to the hospital " well this gp saved my babys life because on arrival to the hospital my baby went floppy almost lifeless and it became an emergency... he had sepsis and was very very poorly ... had I got been given an appointment by the receptionist and had that doctor not referred me straight away my baby could of collapsed at home or worse in his sleep! Thankfully he made a full recovery after admission but I will never forget that kind doctor and receptionist that listened to me that morning and got my baby the help he needed straight away.... the staff at the hospital were expecting him and so when I ran in with him they acted within minutes of arrival ... cannot thank the gp enough ... people moan they can't get an appointment well maybe its because they keep appointments to those that really need it that's what emergency appointments are for .. brilliant practice
Visited December 2023
Review titled Marton Medical Practice
Replied on 05 February 2024
We delighted to hear that you and your baby received appropriate and timely care from our Practice and your baby has recovered well. It's wonderful to hear you had such a good experience with our surgery, and we shall pass your appreciation of our hard work and dedication onto the rest of the team. Our website contains a great deal of information for patients and is regularly updated to keep patients informed, we welcome all feedback from our patients as we always endeavour to give the best service we can. Thank you.
-
Review titled Refused face to face appointment
Rated 1 star out of 5
by Anonymous - Posted on 19 February 2023
I realise everybody is busy but not to be offered a face to face or video call is unacceptable. I had a terrible skin rash which I was given a cream for over the phone. Thank God my daughter who is a Consultant Endocrinologist told me to be physically seen. The local out of hours GP did see me physically and diagnosed psoriasis. I will leave the GP Practice and go elsewhere. Patients do need to be seen to diagnose skin issues is the lesson.
Visited February 2023
To report this as unsuitable, please contact the service desk
Review titled Marton Medical Practice
Replied on 05 February 2024
We are sorry you found your experience with our surgery unsatisfactory on this occassion, and would welcome you to speak directly to us to talk further. Our website contains a great deal of information for patients and is regularly updated to keep patients informed, we welcome all feedback from our patients as we endeavour to give the best service we can. Our clinicians do request photographs of rashes etc as this often assists the diagnostic process without the need for a face2face consultation, saving you, and us, time. Should the clinician feel that a face2face appointment IS necessary they will make arrangements for this to happen, usually the same day.
-
Review titled COPD Review
Rated 5 stars out of 5
by DEREK BOLAN - Posted on 19 July 2022
I wrote a review about this GP practice in Nov 2021 which wasn't very favourable and I have to say what a difference in service since then. The difference is like night and day and I have to say that is the best COPD review I have had since way before Covid. The nurse was very knowledgeable about everything to do with my condition and gave me lots of practical advise to follow. My opinion after todays consultation is very positive and it's wonderful to see that everything is slowly returning back to some sort of normality
Visited July 2022
Review titled Marton Medical Practice
Replied on 20 July 2022
Thank you for your very kind words and positive feedback. It's really helpful to know that our efforts to return to normal working are having such a good outcome. Your feedback has been passed on to our team. Whilst the pandemic isn't over yet, and it is sensible to adjust our service in relation to increasing/decreasing covid infection numbers, our aim is to continue with efforts made to increase face to face appointments for all clinicians for those who choose this.