Manor Park Surgery - Ratings and reviews
Reviews
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Review titled Amazing service
Rated 5 stars out of 5
by Alex Ndebele - Posted on 08 December 2022
I went to my surgery worried about my blood pressure which was extremely high. I did not have an appointment. The wonderful lady at reception listened to me attentively and afterwards I showed her a screenshot of my blood pressure reading. She told me it was very high and that she was going to try and fit me in to be seen the nurse. Sure to her promise she called my name to me seen by the nurse after waiting for about five minutes. The nurse was amazing too. She took my blood pressure twice and commented it was too high. She told me to wait in reception area as she needed to speak to the Doctor to see if something can be done urgently. Later, the Doctor advised me to take another blood pressure tablet when I got home (which was three minutes away). The Doctor reviewed my medication and did a new reviewed medication prescription straight away. The Doctor told me my reviewed medication would be ready for pick up at my pharmacy the next day. Thank you for the amazing service!! Your support and service was exceptional and second to none.
Visited December 2022
Review titled Manor Park Surgery
Replied on 12 December 2022
Dear Alex Thank you very much for taking the time to leave your feedback. We are so pleased you had such a positive experience when visiting the practice and this level of service is certainly something we always strive for. We will ensure your lovely comments are shared among the practice team where I am certain, they will be greatly appreciated. I do hope you are well. Please do not hesitate to contact us should you require further assistance. Kind regards Karen Hargreaves Patient Experience Manager
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Review titled Great practice good staff And very helpful doctors
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2023
Great service staff is very friendly and helpful. I am with this surgery more than six years. I don’t have any issue with service.
Visited December 2022
Review titled Manor Park Surgery
Replied on 09 January 2023
Dear Patient Thank you so much for taking the time to submit your review and we are so happy you have had such a positive experience. We will ensure your comments are shared within our teams. Kind regards Karen Hargreaves Patient Experience Manager
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 11 August 2022
Your Review: I was given a phone appointment with a dr from this surgery by my own surgery as they were too busy. Due to working and not being given a time for the call I was away from My phone for 2 minutes and missed the call from da doctor who left me a voicemail saying to call her back but no number. I rung the number she called from which was manor park surgery to be told it was impossible to find or speak to the dr and to call my own surgery. My own surgery said it’s not one of their drs so they couldn’t help and to ring manor park again. Rung manor park again and was again told it was impossible to locate the doctor, even though she has called from the surgery number. So after waiting in phone queues for over an hour I am left in severe pain and nobody is interested
Visited August 2022
Review titled Manor Park Surgery
Replied on 16 August 2022
Dear Patient Thank you for taking the time to leave your feedback. I am sorry you have had a negative experience. In order for us to investigate your complaint, I would be grateful if your could send us the details to reception.manorparksurgery@nhs.net. Kind regards Karen Hargreaves Patient Experience Manager