Malvern Health Centre - Ratings and reviews
Reviews
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Review titled Great customer service
Rated 5 stars out of 5
by Anonymous - Posted on 07 May 2024
I made an online request at 7am, by 8am I’d been asked to call in to book an appointment. I was seen by the GP at 9.20. And had the medicine in my hand by 9.45.
Visited May 2024
Malvern Health Centre has not yet replied.
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Review titled Good and efficient
Rated 3 stars out of 5
by B J Dymock - Posted on 07 May 2024
Receptionist on calling for appt very helpful and kind, not always the case.dr was efficient, friendly, listened and I did not feel hurried to the door!!
Visited May 2024
Malvern Health Centre has not yet replied.
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Review titled Quick and efficient
Rated 5 stars out of 5
by Anonymous - Posted on 07 May 2024
I used the online service to book an appointment and received a phone call about an hour later, giving me an appointment for later that morning. I was seen within a short time of arriving.
Visited May 2024
Malvern Health Centre has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 12 April 2024
Triaged online. Practice called 10 mins later and gave me a same day appt. Saw nurse practitioner who assessed me quickly and prescribed antibiotics.
Visited April 2024
Review titled Malvern Health Centre
Replied on 19 April 2024
Dear Anonymous, Thank you for taking the time to provide this review. We believe the triage system has helped the surgery to make great strides in improving the service we provide to our patients. It is pleasing to see that you were able to consult with our Nurse Practitioner and receive a diagnosis and treatment. I will pass this on to our team. Sean Whittall Practice Operations Lead
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Review titled Covid boosters
Rated 5 stars out of 5
by Anonymous - Posted on 30 April 2024
Very impressive and well organised exercise in dealing with allegedly 1200 appointments on 27/04/24 by friendly and efficient staff who were still smiling and cheerful mid afternoon. Thank you!
Visited April 2024
Review titled Malvern Health Centre
Replied on 01 May 2024
Dear Anonymous, Thank you for your positive feedback regarding the Covid clinic. We understand that these clinics have the chance of becoming very busy and could be stressful for patients and staff alike. Due to this a lot of planning goes into these clinics to ensure a smooth, efficient and flowing system throughout the day. It is satisfying for the team to see that you had a good and stress-free experience. Sean Whittall Practice Operations Lead
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Review titled Brilliant service
Rated 5 stars out of 5
by Anonymous - Posted on 09 April 2024
My dad was visiting and needed an inhaler. The staff were exceptionally helpful keeping me informed and phoning when it was ready to collect. Outstanding service. Very much appreciated.
Visited April 2024
Review titled Malvern Health Centre
Replied on 11 April 2024
Dear Anonymous, Thank you for taking the time to write this review. Our Prescription team aim to provide a service of efficiency, understand and of the highest quality to all patients who are registered with the surgery, whether they are permanent or temporary. I will pass on your feedback to the team. Sean Whittall Practice Operations Lead
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Review titled Friendly efficient practice
Rated 5 stars out of 5
by Tim Adams - Posted on 29 April 2024
By reason of age, I was invited by sms to book an appointment for a Spring Covid Booster vaccination. The process of booking an appointment was straightforward and the process on arrival at the surgery was smooth as clockwork. From registering at the desk to the doctor administering the vaccine to leaving was a matter of minutes. The friendliness of staff also needs a mention. Thank you.
Visited April 2024
Review titled Malvern Health Centre
Replied on 01 May 2024
Dear Mr Adams, Thank you for your positive feedback regarding the Covid clinic. We understand that these clinics have the chance of becoming very busy and could be stressful for patients and staff alike. Due to this a lot of planning goes into these clinics to ensure a smooth, efficient and flowing system throughout the day. It is satisfying for the team to see that you had a good and stress-free experience. Sean Whittall Practice Operations Lead
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Review titled Very Good Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 26 April 2024
Everything was very easy from booking a request on line through to face to face with the doctor. The doctor was very efficient and professional. I was entirely satisfied with my appointment
Visited April 2024
Review titled Malvern Health Centre
Replied on 01 May 2024
Dear Anonymous, Thank you for taking the time to provide a positive review. Following the introduction of the total triage system, we have found that patient access has improved. All our GPs pride themselves on the service they provide and do their utmost to provide the highest care possible. Sean Whittall Practice Operation Lead
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Review titled Good experience
Rated 5 stars out of 5
by Brian - Posted on 29 April 2024
I have only attended twice this year, the latest on May 27 for covid vaccination and on each occasion have been treated superbly by very friendly and professional staff. Top marks and appreciation.
Visited April 2024
Review titled Malvern Health Centre
Replied on 01 May 2024
Dear Brian, Thank you for taking the time to post a positive review. Patient care is the highest priority and we train all our team to provide a caring service of the highest quality. We understand the Covid clinics have the tendency to be very busy and can be stressful patients and staff alike. A lot of planning goes into these clinics to ensure they are efficient, organised and smooth flowing. I will pass your feedback to the team Sean Whittall Practice Operations Lead
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Review titled Prompt and helpful
Rated 5 stars out of 5
by Anonymous - Posted on 30 April 2024
Prompt response to a concern and helpful advice given by a very personable GP who listened carefully.
Visited April 2024
Review titled Malvern Health Centre
Replied on 01 May 2024
Dear Anonymous, Thank you for taking the time to leave this positive feedback. All our GPs work very hard with patient care being the highest priority. It is pleasing to hear you had such a good experience. Sean Whittall Practice Operations Lead