Limelight Health and Wellbeing Hub - Ratings and reviews
Reviews
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Review titled Awful practice - avoid at all costs
Rated 1 star out of 5
by Anonymous - Posted on 01 June 2023
Having waited multiple days on the askmygp messaging service I was initially referred to the local pharmacist. I called and said I want to see a doctor and they had to re-open the triage to wait another two days. I then had a telephone call that wasn't very helpful and when I provided the feedback on that they called me to question why I thought I hadn't received good service - it was very unprofessional. I have since tried booking an appointment by telephone and told I could wait two weeks for an appointment. Absolutely disgusting service and the waits are horrendous. If you're considering registering - don't! Go literally anywhere else.
Visited May 2023
Review titled Limelight Health and Wellbeing Hub
Replied on 01 September 2023
Dear Patient, Thank you for your feedback. Sorry to read that your experience hasn’t met your expectations. In line with national guidance, our staff endeavour to care navigate all patient requests to the most suitable health care professional within two working days. Following feedback from patients, we recently changed our web-based online consultation system to AccuRx. Please see the link to find out more about the change: https://bit.ly/AccuRx It would be really helpful if you could contact us directly to have a closer look into what you have raised, namely why the phone call wasn’t helpful; in order that we carry out a more effective investigation, better address the issues and where possible improve our service. If you would like for us to do so, please call us on 0161 226 7777 or email at gmicb-tr.limelight.feedback@nhs.net Kind regards, Shahin Saleh Practice Manager
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Review titled Bad Telephone system & very unhelpful staff
Rated 1 star out of 5
by Anonymous - Posted on 14 June 2023
Rang numerous time surgery between 8.00am - 10.00, after waiting nearly 40 mins, staff pick up the phone and inform me that they are too busy to help and I need to ring again the next day. Very discourteous, unhelpful and unprofessional staff. Pure waste of time waiting and to be informed I have to ring again tomorrow.
Visited April 2023
Review titled Limelight Health and Wellbeing Hub
Replied on 31 August 2023
Dear Patient, Thanks for your feedback. Sorry to read of your experience. Many patients call the practice during those times and we encourage patients that are able, to use our online appointment booking system inorder that they submit their request directly and without delay. Following feedback from patients we have recently moved to a new online triage and appointment booking system called AccuRx. You can read more about it on our website here: https://limelighthealthhub.nhs.uk/2023/08/11/how-to-navigate-the-switch-from-askmygp-to-accurx-patient-triage/ It would be really helpful if you could contact us directly to have a closer look into the details of the matters you have raised. If you would like for us to do so, please call us on 0161 226 7777 or email at gmicb-tr.limelight.feedback@nhs.net Kind regards, Shahin Saleh Practice Manager
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Review titled Terrible service
Rated 1 star out of 5
by Michelle - Posted on 13 February 2023
My son is very very poorly in a load of pain rang up at 8am for an appointment and they refused to see him apparently don't offer emergency appointments it's an absolute joke how can a drs surgery refuse to see a patient a child at that no wonder A & E are so busy. The "best" they can do is put a request in with the dr which will take a few days. My son needs an appointment now don't think they should even be called a doctor surgery now as you speak more to the admin staff then you ever do to a dr absolutely disgusting really don't care about there patients.
Visited February 2023
Review titled Limelight Health and Wellbeing Hub
Replied on 13 February 2023
Dear Michelle, Thank you for sharing your feedback. Whilst I can acknowledge your frustration, I hope you can accept our apologies for this upsetting experience. I am unsure of your interaction on the 13th January 2023 in respect of booking an emergency appointment for your son , firstly I do hope that you have received an appointment for your son or alternatively some healthcare advise . Please allow me to advise of ways to access patients appointments. Our appointment booking platform via Ask My GP is accessible from 8am -10am Monday to Friday, providing we have not reached our capacity for the day the Ask My GP will remain on line. We no longer offer On The Day routine appointments , as most of our routine appointment are pre-booked in advance , we do offer same day Urgent or Emergency appointment these are triaged by a doctor and WHERE appropriate an appointment will be offered the same day contact. Patients and Services Users are still able to contact the Surgery via our patient lines on 0161 226 7777 to pre book routine appointments with our doctors or nurses , or patients can pop in to the health space to book in person . I hope this information is helpful ,please feel free to contact the surgery at brooksbar.enquiries@nhs.net for further information on how we manage patient appointments . Best Regards Marcia. Patient Services Manager.
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 10 February 2023
Rude reception staff. Gatekeeping appointments. They close the myGP way too early. When calling you have to listen to almost 6 minutes of recording before you’re allowed to join to not get an appointment.
Visited February 2023
Review titled Limelight Health and Wellbeing Hub
Replied on 13 February 2023
Dear Patient, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations and may have cause some upset and dissatisfaction. Please feel free to reach out to brooksbar.enquiries@nhs.net, with any further comments, concerns, or suggestions here at the Limelight Health & Well Being Hub, we strive to provide a good level of Health care, which includes ongoing changes to improve the patient experience. Best Regards Patient Services Manager.
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Review titled Poor Reception
Rated 1 star out of 5
by Anonymous - Posted on 23 November 2022
Really lack of understanding and knowledge! Unable to inform people about their appointments! When it comes to a talk back they all are equipped tho! Do you guys even train these people? I don’t wanna talk to smarty pants when I’m in pain! Seriously making me upset every time when I have to call because I know that I’m gonna talk to these receptionist guys !Even your doctors not acting like these people!
Visited November 2022
Review titled Limelight Health and Wellbeing Hub
Replied on 24 November 2022
Thank you for your review, we take all reviews into consideration to understand how we can improve the services we deliver to our patient and services users, I’m sorry you did not feel content with the interaction with our reception team colleague. I would be more than happy to discuss your concerns you have raised if this would be helpful, please contact me at (brooksbar.enquiries@nhs.net) in the subject field - Complaints response meeting, please mark your email to the attention of patient services manager. Thank you Patient services at Limelight Health & Wellbeing Hub
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Review titled Amazing help
Rated 5 stars out of 5
by Nicole Humphreys - Posted on 27 May 2022
I am not sure the name, and that I'm sorry about, I believe it started with a B. Anyway she works in the front office and she is amazing. Everytime myself or my daughter calls she is exceptionally good. I really appreciate the kindness and consideration. She is the one who helped my daughter today when she called thank you very much. Also the pharmacist are amazing. Always helpful and kind with all of my calls and issues. Thanks to you all
Visited May 2022
Review titled Limelight Health and Wellbeing Hub
Replied on 07 June 2022
Dear Nicole, Thank you so much for taking the time to send this! Everyone here at Limelight Health & Well Being Hub loves to know that our patients and services users have had a good experience. Thank you for your appreciations for the health care you and your family member have received. This is good positive feedback, which will be shared internally with all the team members here at Limelight Health & Wellbeing Hub. Thank you again! We’re looking forward to making your experience even better in the future! Thank you from the Team at Limelight Health & Well Being Hub. Patient Services Manager.
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Review titled Great Staff but silly appointment system.
Rated 3 stars out of 5
by Anonymous - Posted on 04 May 2022
Once again the 'ring at 8am and try and get an appointment' has been revived. The practice needs to return to a booking system. Using your current system the practice discriminates against those working, those with communication problems especially those of us with mental health issues, those who are impoverished and can't afford the credit or waste of free minutes.
Visited April 2022
Review titled Limelight Health and Wellbeing Hub
Replied on 07 June 2022
Dear Patient, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to our patient services Manager with any further comments, concerns, or suggestions you wish to share. We are currently looking at accessibility and ways of improvement for all patients and services users . Thank you for letting us know about this. Your feedback helps us improve . We are looking into this issue and hope to resolve it promptly and accurately. Thank you from the Team at Limelight Health & Well Being Hub