Lifeboat Quay Medical Centre - Ratings and reviews
Reviews
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Review titled Caring GP
Rated 4 stars out of 5
by Claire Woodward - Posted on 25 April 2024
My mum has unfortunately had to attend quite a few GP appointments recently. Whilst the previous visits with 2 different doctors within the practice were satisfactory, her latest visit with Dr M was excellent. This doctor took the time to listen to mum as a person, asked for her opinion on what she thought the best course of action was to take and actually took into account how her medical needs were affecting her quality of life. So nice to visit a compassionate doctor who doesn't treat older people as insignificant. Dr M, a big thank you.
Visited April 2024
Lifeboat Quay Medical Centre has not yet replied.
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Review titled Seamless, friendly visit
Rated 5 stars out of 5
by Anonymous - Posted on 19 February 2024
Easy parking, smiley and welcoming receptionist to greet me and signpost me and a fabulous HCA who was friendly and efficient. Was in and out in under 10 minutes. Excellent service and nice to see happy people :)
Visited February 2024
Lifeboat Quay Medical Centre has not yet replied.
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Review titled Gone downhill and want more people to sign up
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2023
You call the phone lines 20 mins wait and number 6, when you do get though they dont have any children flu clinics anyway and tell you to keep call to see when available. Madness seeing as we have people who are high risk in the family. We have also called for an appointment and been told there is a weeks waiting and have ended up in A&E and hospital over night with a sick child as they have said they did not have any appointments. very sad used to be a good doctors but not anymore
Visited October 2023
Lifeboat Quay Medical Centre has not yet replied.
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Review titled untrustworthy
Rated 1 star out of 5
by Anonymous - Posted on 23 April 2024
Been with them for over 20 years but now its got bad. Found the Doctor to be very arrogant and more interested in the business then the service. The last visit was insulting and degrading and I felt betrayed with the report made by this Doctor. They have shown me that they are not trustworthy and a disgrace to the profession.
Visited October 2023
Lifeboat Quay Medical Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Suzanne Sanders - Posted on 05 June 2023
From the reception staff to the Dr's. I can honestly say that all staff have been excellent and professional. I honestly can't find a fault.
Visited June 2023
Lifeboat Quay Medical Centre has not yet replied.
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Review titled Not great
Rated 1 star out of 5
by Anonymous - Posted on 10 July 2023
Used to be good but have been left without medication several times despite giving 2weeks notice?? Been in A&E as doctor /medication unavailable?? Terribly sad
Visited June 2023
Lifeboat Quay Medical Centre has not yet replied.
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Review titled No appointments and very unhelpful Reception staff
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2023
I need a face to face appointment as soon as possible I am a medical professional with a genuine problem and rarely ask to see a GP I tried to complete an online consultation but it was over capacity and closed at 9 in the morning. I called to make an appointment, after 45 minutes on hold (even though I was only number 6 in the queue) I eventually got through to be told there were no face to face appointments available at all and I was offered a telephone consultation in 5 weeks time !! I explained that I could not wait that long and needed to be seen sooner and asked for a triage call to which the response was " your problem is not urgent and is only routine" by a receptionist with no medical knowledge who showed zero compassion and could not be bothered to help me. In desperation I took a letter to reception and asked for it to be given to the duty doctor requesting a telephone consultation still waiting for a response Appalling that there are no face to face appointments and you can't get a phone consultation unless the receptionist deems you worthy, simply not enough doctors and should not be taking on more patients I will be looking for another practice and would not recommend this one at all
Visited May 2023
Review titled Lifeboat Quay Medical Centre
Replied on 17 May 2023
Dear Patient, thank you for taking the time to let us know of your experience within the surgery. I am very sorry that you were unable to gain an appointment immediately, but we are facing unprecedented demand with fewer clinicians at this present time. Our reception team are very trained in trying to get patients to the best possible clinician in the most relevant timescale but this may involve asking some some additional questions in order to do so. I am receipt of your written communication and have responded to you directly. Please be assured that we take all concerns seriously and any identified learning will be addressed. I am sorry you feel that you need to register elsewhere and of course would very much like to work with you in order that you remain with us. Many thanks Sharon Prior, Practice Manager
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Review titled Going downhill
Rated 1 star out of 5
by Narinder Chadha - Posted on 15 April 2023
I ordered my medication on line as recommended by the practice. When collecting I found out that I was short by 2 medications. Called the practice and with option 5 I was put on hold and I was number 2 in queue and probably after 25 minutes I was number 1. I kept on hold for another 10 minutes when I realised that it is better I walk down to the clinic instead. After almost 40 minutes of holding on line I was disconnected. I went to the reception and enquired about my missing prescription which after some time was told by another young girl at the back office that they had missed them as it was done by some trainee. A very lame excuse from a professional who is in charge of medications for the patients. If a trainee is handling the prescriptions than is not she/he supervised? Anyway then I was told that a new prescription will be forwarded in the evening and I will get my missing medication on the following day which is a Saturday. But as a rule the prescriptions take at least 48 hours at the pharmacy to process so that makes it to following week before I get my medications. I was given an apology which I have to be satisfied with but how can I accept that when this was not the first time it has happened at this surgery. Moreover about my phone call I was told that phones are not manned during afternoon time so your staff think that we as patients are stupid who call on an open line and wait for 45 minutes without being attended to because the phone line is not manned. What is wrong with you people who act as the most unprofessional manner in the most responsible place??? I would definitely love you guys get treated in the same way as us. We are warned by your office that you will not tolerate abusive behaviour but if your staff come up aggressive behaviour and is right on your face than that is acceptable by you. I have been with this surgery for the last 23 years (Carlisle House before) but the standards are just going down and am very disappointed at this latter stage of my life when I am more dependent on the Surgery. Need to do some improvement at the office area now as I am not the only one who is complaining about the services given by you front desk staff.
Visited April 2023
Review titled Lifeboat Quay Medical Centre
Replied on 19 April 2023
Dear Patient I am very sorry that you have needed to raise your concerns and I will be investigating this matter with my team and then respond to you directly with conclusions and learning points identified. Should you wish to contact me directly please email me at Lifeboat.quay@nhs.net with regards Sharon Prior Practice Manager
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Review titled Don't waste ur time with them
Rated 1 star out of 5
by Anonymous - Posted on 09 March 2023
My son has been with this surgery about year and in that year he's tryed many time to get a face to face appointment with the dr about his mental health issues all he gets is a rude phone call from a Dr saying they will give him 5 days of sleeping tablets (joke) , he tryed again yesterday as he feels he can't go on like this and cried his heart out I was that worried he would do something silly to himself so I called and was told no appointment but someone would call him back , Dr did call back but yet again said he could have 5 days of sleeping tablets what the hell I put the phone down and got my son in the car and went to a different surgery round the corner from life boat medical we went in was greated but a lovely lady who spoke very softly to us I expected what was happening to my son and she said let's get you sorted young man we filled some papers work for him to sign up to this surgery , before we left he was given an appointment the next day to see a Dr, the lady on reception even called my son later on in the day to make sure he was OK,
Visited March 2023
Review titled Lifeboat Quay Medical Centre
Replied on 13 March 2023
We are very sorry to read your comments and would welcome the chance to discuss this through with you personally. I appreciate that you may have now registered elsewhere but we would like to review your concerns and address any learning outcomes. You can contact me at Lifeboat.quay@nhs.net regards Sharon Prior, Practice Manager
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Review titled Rude and unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 01 February 2023
This surgery has terrible patient service and communication. I experienced rude and impatient behaviour. Was accused of trying to fiddle the system but I explained I was actually trying to save them time by not coming in even though the doctor had asked me to come in. They didn’t listen. Very rude, talking over me, then refused to give their name. Not the first time I have had an issue with this surgery, and I have only been here six months!
Visited January 2023
Review titled Lifeboat Quay Medical Centre
Replied on 13 March 2023
Thank you for raising your concerns and I would like the opportunity to discuss this personally with you and address those concerns within my team. I can be contacted at lifeboat.quay@nhs.net. Sharon Prior, Practice Manager