Leighton Road Surgery - Ratings and reviews
Reviews
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Review titled Poor online services and bookings
Rated 2 stars out of 5
by Anonymous - Posted on 24 July 2023
I was in London before moving to Leighton Buzzard.Here everything is different. The online booking and consultation is just for name sake. I tried booking for consultations online but it always shows there is no available dates. If we are seeking for any blood test or other associated requests we just get a reply stating contact GP over phone for booking. The online services are meant to be for those who can't wait so long in queue. Requesting authorities to have a check on the online services. Its very distressing.
Visited May 2023
Review titled Leighton Road Surgery
Replied on 02 August 2023
Thank you for your feedback. We would like to have the opportunity of discussing this with you in person. Please could you contact the Surgery on 01525 372571 and press option 6, where Sharon or Katherine would be happy to discuss your concerns. Kind regards Patient Experience and Communications Team
Provided by Care opinion
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Review titled Never had a problem with them
Rated 5 stars out of 5
by Anonymous - Posted on 24 March 2023
Me, my wife and my son have needed the GP in recent months, my son more often. Every time we've phoned to see or speak to a medical professional, they've always been very accomodating. My recent visit, I was dead on my appointment time, the young lady doctor I spoke to was very thorough, and offered the options of further investigation or take a wait & see approach treating with basic pain relief. We agreed to the latter and thankfully that did the trick. But still good to know they we willing to take additional steps. Not a bad word to say about them in my experience. I don't need them often but good to know I can rely on them
Visited March 2023
Review titled Leighton Road Surgery
Replied on 04 April 2023
Thank you so much for your feedback, as it is always rewarding to hear that you have received positive expereience with the Surgery, either by calling or attending the Surgery. The Surgery always appreciates patients taking timeout to acknowledge when they have received a good service. I will share your feedback with the whole team, who I know will be delighted to receive such positive comments.
Provided by Care opinion
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Review titled Thank you doctor
Rated 5 stars out of 5
by Miss Nicola l maccallum - Posted on 04 May 2023
I wanted to thank my doctor for helping me sort out my troublesome neck and shoulder problems I was very mistrusting of males at first but he was helped me in so many ways
Visited January 2023
Review titled Leighton Road Surgery
Replied on 12 May 2023
Thank you for taking the time to post your lovely feedback. We are pleased to hear that your consultation was a positive experience and leading to a reassuring outcome for you. Your feedback will be shared with the Surgery who will be very happy to receive it.
Provided by Care opinion
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Review titled Awful, poor practice.
Rated 1 star out of 5
by Anonymous - Posted on 30 August 2022
Staff are rude and poorly trained. No appointments available online, phoned in on Tuesday morning, waited 45 mins in call cue only to be told to try at the end of the week as appointments aren’t being released. Tried several times to no avail during 2 weeks, been without lifelong meds for 2 weeks. This practise desperately needs to be monitored and inspected. They are failing in providing their patients with the basic GP care. Would give them 0 stars however it’s not an option.
Visited August 2022
Review titled Leighton Road Surgery
Replied on 05 September 2022
Thank you so much for taking the time to share your experience. All feedback is invaluable in helping us know what we do well and where we need to improve. Your comments have been shared with the practice team. If you feel comfortable in doing so, they would like to talk through your experience so it can be used to help make positive changes. They can be contacted by emailing leightonroadsurgery@nhs.net Leighton Road Surgery has also used patient feedback to launch a new telephone system. The system has now been changed to improve support for patients and includes a call-back option when people contact the surgery at busy times, free local calls and patients can also request repeat prescriptions via the new phone system. If you would like to help us further improve then do please consider joining our active Patient Participation Group (PPG). More information, including a link to join the PPG, is available on the Leighton Road Surgery website. Thank you once again.
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Review titled Was told to rush
Rated 3 stars out of 5
by Anonymous - Posted on 25 May 2022
Went into the surgery today for the first time with severe abdominal pain. I was asked by the doctor if could I do a urine sample I was told to go back down the stairs to the front desk to get a test cup (I am in tremendous amount of pain) as I was leaving the room the Doctor told me to hurry up because he had other patients to see. I felt like my health was not important and I was wasting there time, I was explaining what is going on and was told I don’t look like I was in the much pain, I just said I’m trying to stay calm I left with no pain relief just put on antibiotics I feel like that I wasn’t worth the doctors time and my health just didn’t matter.
Visited May 2022
Review titled Leighton Road Surgery
Replied on 30 May 2022
Thank you for taking the time to share your experience with us. We are extremely sorry for your experience. This feedback is incredibly important to us in ensuring our services recognise the impact and perception they give. Your feedback has been shared with the Leighton Road Surgery team so they can be used as part of their commitment to using patient input to improve how care is provided. If you would like to talk with the surgery team about your experience they would be happy to do so and can be contacted by emailing leightonroadsurgery@nhs.net