Laurie Pike Health Centre - Ratings and reviews
Reviews
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Review titled impossible to get an appointment
Rated 1 star out of 5
by Shaz Hussain - Posted on 21 December 2023
For a long time now it has been nearly impossible to get an appointment at this practice. It used to be the best practice several years ago. I have bee struggling to get a gp to see my sick child. I called back and asked the receptionist if they were registering new patients. Shockingly, the receptionist said yes. They are unable to service the patients they have got, however are willing to register more patients for there practice. It is like their is no thought process/planning by the people allegedly running the place. A complete farce of providing public service. I am paying taxes for an unacceptable level of service. United Kingdom is not value for money anymore.
Visited December 2023
Review titled Laurie Pike Health Centre
Replied on 27 December 2023
Dear Shaz I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 24 November 2023
Having attended the surgery at 8.10 a.m to try and get an appointment I was told I had to phone in even though I was standing right in front of the receptionist. I had tried that already hence the reason for my going there. I then called in front of the receptionist to explain the line was constantly busy but was told that other than through the online portal that was the only way I could get an appointment. I left the surgery and continued to call. I got a message to say someone will call back, they did at 9.15 and as expected there were no appointments left. In the past it has taken weeks to get an appointment. Having visited the walk in centre twice prior to this attempt they can only do so much and advised that I book in with my GP. This surgery is a shambles and not fit for purpose. They should have a poor CQC rating.
Visited November 2023
Laurie Pike Health Centre has not yet replied.
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Review titled Accessing appointments has become extremely poor
Rated 1 star out of 5
by Shel - Posted on 19 June 2023
It appears you can’t even book an appointment on the phone anymore! Started calling at 8am this morning. Must have called around over 25 times within a period of 10 minutes. Because each time I called I couldn’t get through and kept hearing ‘ phone line is at full capacity’ and to call back later ! After 10 minutes all the appointments had gone! How are you supposed to even book an appointment at this practice?! Ways of accessing and booking a appointments have been removed and reduced to a point you could be without seeing a doctor for ages. Appalling.
Visited June 2023
Review titled Laurie Pike Health Centre
Replied on 28 July 2023
Dear Shel We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. I would be grateful if you could contact us so as we can investigate why you have had a negative experience with us. You can contact us via the feedback form on our website. Please find the link below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Nightmare getting appointments
Rated 1 star out of 5
by Alecia - Posted on 28 June 2023
This surgery appointment booking and follow-up is atrocious. It can take weeks to get through on the phone to book an appointment, and if you do get through on the line it tells you your place in the queue, and half way through the call the line cuts out. When I do manage to get an appointment, the doctors are great and referred me for the relevant investigations and tests. Also, getting a medical letter takes 3 to 6 weeks imagine the stress for university students. The service is just Poor and some of the receptionists can be quite abrupt sometimes, not possessing good interpersonal skills at all
Visited June 2023
Review titled Laurie Pike Health Centre
Replied on 03 July 2023
Dear Alecia Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2023
I am absolutely appalled with the practice service I have been with them for over 15 years and the service of this practice and accessibility is absolutely terrible. Covid has been controlled but unfortunately the service from the GP has resumed the same. I was advised of abnormal blood test results and to urgently book an appointment by following a link- however when following this link all appointments were booked up and none wereavailable. I then went into practice only To be told to call everyday at 8am. I have called over twenty times from 7.59 and appointments have been booked. How the hell do I get an appointment
Visited June 2023
Review titled Laurie Pike Health Centre
Replied on 28 July 2023
Dear Patient We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. I would be grateful if you could contact us so as we can investigate why you have had a negative experience with us. You can contact us via the feedback form on our website. Please find the link below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Appalling & should close
Rated 1 star out of 5
by Zubeda - Posted on 11 April 2023
You would like to Laurie Pike has a duty of care towards their patients. This is so very far from the truth! I have never known any other surgery quite like it. I called in at 8am prompt to book an urgent appointment for my mum, 30 people in front of me, then to my dismay I was advised by Esther there are no more appointments available!? Wow just wow. I was then told my mum already has an appointment booked on the system, wasn’t able to tell me if it was face to face or over the phone!! She advised me she would call me at 10am once the clinician arrives and will let me know. It’s now 10.20am and still no call, and no idea if my mum will even receive a call. My mum is still without an appointment! This is not acceptable. I will be speaking to my local MP about this, the health centre is not fit for purpose!
Visited April 2023
Review titled Laurie Pike Health Centre
Replied on 02 June 2023
Dear Zubeda Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Poor customer service
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2023
I called the surgery on 12.04.23 to get my fit note extended at 11:40. Previously on 7 March the doctor advised me to call after 12 to request an extension to my fit note. I did this on 17 March and got my note the same day. 4 weeks later today when I called I was told the deadline was 11:30. When I advised the lady last time I called after 12 like I was told to by the doctor the request was put through. She conveniently said the rules had changed. When I queried when this was all she knew was it changed but didn't know when. She was unhelpful and deliberately being awkward. Not believing what she said I immediately called the surgery again and spoke to someone different. This lady said the cut off was 11:45, it was now 11:50. When I told her the previous conversation I had she made a lame excuse. Unhelpful staff, unwilling to do any work.
Visited April 2023
Review titled Laurie Pike Health Centre
Replied on 02 June 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Very poor access and availability of appointment system
Rated 2 stars out of 5
by ShelBeg - Posted on 17 March 2023
Recently the appointment system has been changed from bad to worse. You can no longer make an appointment at the reception. Other options are online or call at 8am. Online appointments are always little to none. I called at 8am on the dot this morning and requested a call back to book doctors appointment. 1 hour later I received a call from reception only to be told there are no appointments. What is the point of telling people to call at that time and then not be able offer them an appointment!? People are either told to call back the next day ( for what if all appointments just simply disappear by 8am) or being redirected to walk in centres! The access and availability to appointments has become incredibly difficult. It has a huge impact on people’s mental health. Really is terrible.
Visited March 2023
Review titled Laurie Pike Health Centre
Replied on 12 May 2023
Dear ShelBeg I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team
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Review titled Abysmal Receptionist service
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2023
Called for an appointment and was offered the automated call back service which I took. When the Receptionist called back she was rude, abrupt and extremely unhelpful. I began outlining the purpose of my call, to which she responded that she had not called me and that the contact was made automatically by the system. I advised that I was hoping to book an appointment to which she sharply replied there were none and that there were none available and all I could do was call back the following day. After beginning to explain the severity of the situation, the call was disconnected without notice.
Visited March 2023
Review titled Laurie Pike Health Centre
Replied on 12 May 2023
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Brilliant practice
Rated 5 stars out of 5
by Toni - Posted on 10 January 2023
I was a bit apprehensive about registering my new born and I due to the negative reviews on Google but i can honestly say my experience has been the total opposite. Can always get an appointment (and we've had quite a few over the past couple of months with vaccinations etc). The reception staff are lovely and helpful and the clinicians are friendly and knowledgeable.
Visited January 2023
Review titled Laurie Pike Health Centre
Replied on 15 February 2023
Dear Toni Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team