Reviews

Displaying 11 to 11 of 11

1. Review titled Receptionist Or Doctor

   ★

   Rated 1 star out of 5

   by Anonymous - Posted on 18 May 2022

   On making a call yesterday I got the rudest receptionist to date.unwilling to listen to what was going on and also took it upon herself to make a clinical decision that I would not be seeing or speaking to anybody who is medically trained.i suspect she must have had a day off on Thursday of last week and missed the training day.Although I think you need to go right back to the drawing board and teach these reception staff how to communicate

   Visited May 2022

   Report as unsuitable

   Review titled Lancaster Medical Practice

   Replied on 19 May 2022

   Thank you for your feedback. I am sorry to hear that you were unhappy with the service provided by a member of our reception team. Please be assured that all our reception staff receive Customer Service and Communication Skills training when they start their employment with the practice and continue to receive regular updates to ensure that they are aware of the high standards that are required from them. Lancaster Medical Practice welcome feedback from our patients to help us to continually improve the service that we provide for our patients. Unfortunately, as your message is anonymous I am unable to identify the member of staff involved in order to speak to them about this matter and allow them to reflect on this telephone conversation. To help me to investigate this matter I would therefore be grateful if you could e-mail the practice at mbccg.lmp.reception@nhs.net providing further information with regards to your telephone call. Please mark any correspondence for my attention. Kind regards Elizabeth Slater Quality and Performance Manager

   Report as unsuitable

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