Kingsmount Medical Centre (MMP North East) - Ratings and reviews
Reviews
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Review titled Awful
Rated 2 stars out of 5
by Anonymous - Posted on 06 April 2023
I attended this GP surgery for an appointment with the nurse, while waiting in the reception area I was absolutely appaled by what I could hear in the waiting room, and how patient confidentialty was breached in many ways. While sitting waiting, I am not too sure if a HCA or a phlebotomy colleague was calling patients in, she never closed the door of the room, I could see straight in but also hear the conversations she was having with them about medical conditions, what happened to privacy? Also a male GP was doing a telephone consultation with a patient on the phone, he had his door open and the female patient on loud speaker, I heard the whole call, & really felt for the lady as she would never know that not just me but others in reception could hear everything(!) It was outrageous, I told the receptionist but she said nothing they could do, really(!), use a headphone and close the door, and the HCA close the door too. Surely this is a breach of DPA, that lady answered 3 security questions at the start of that call, I knew her name, Date of birth and 1st line of her address, I would have been fuming if that was me on the end of the phone Surely as you just don't offer GP face to face appointment anymore, and only do telephone, confidentialty is still key? This really needs looking in too. This surgery can't be breaching data protection in this way.
Visited March 2023
Review titled Kingsmount Medical Centre (MMP North East)
Replied on 14 April 2023
Dear Patient I would firstly like to apologise for the discomfort you felt while sitting in the waiting room and being able to hear the consultations of other patients. The consulting room doors should be closed while doing any form of consultation whether it be a telephone call or face to face for confidentiality purposes, so in view of your observation and feedback I have completed a risk assessment and I have also spoken to the reception team and the clinicians on site to make sure that their doors are closed during any consultation. If you would like to discuss the matter any further please contact the surgery and ask to speak to the Senior Regional Officer Kind regards
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Review titled Can't get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 23 March 2023
I rang yesterday and was told I needed to ring at 8am today which eventually got through being number 11 in the queue after being on hold for an age got told no appts unless I went Erdington there is a bus strike on and why can't I walk to my surgery 2 minutes from my house. I have a water infection and was told to drop a sample in to the nurse that's fine but I need to see a doctor as this is a recurring problem seem to have this constantly. This is an appalling service where are the doctors if I ring at 8am tomorrow I am just going to be told the same thing. Why at 8.20am have all apps been taken why keep the building open when obviously there are no doctors there except for extremely brash receptionists!!!
Visited March 2023
Review titled Kingsmount Medical Centre (MMP North East)
Replied on 14 April 2023
Dear Patient I am sorry you had difficulty getting through to the surgery to then be told there were no appointments available which I understand is very frustrating. Unfortunately currently the demand for appointments is extremely high at the moment and due to circumstances beyond our control we were short of a clinician on that day. We do try and accommodate all of our patients that require an appointment but if we are unable to offer an appointment at the surgery we do offer appointments at our Erdington Medical Centre Hub, albeit you were unfortunately not able to get to on that day. I would like to apologise if you thought that the receptionist you spoke to was brash and in view of your review I will be feeding that back to the reception team. If you would like to discuss the matter further please do not hesitate to email the surgery and ask for a call back from the Senior Regional Officer. Kind Regards
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Review titled Very bad practice
Rated 1 star out of 5
by Anonymous - Posted on 23 January 2023
My experience is overwhelming of how bad the receptionist are at this surgery. They lack all types of manners respect and empathy to patients. They tell you one thing and do another. They demand you call in for 8 or they can't book an appointment. I have had a experience before today where it took me over 3weeks to see a doctor. Then only able to deal with one problem at a time. Which in my case I have many. I then had to demand that a doctor called me because all they say is call back at 8am. I then had doctors call me to help with one problem. The doctors are fine it's the receptionists that have no manners or regards to the patient's.
Visited January 2023
Review titled Kingsmount Medical Centre (MMP North East)
Replied on 25 January 2023
Thank you for your feedback, we are extremely sorry to hear that you have had a poor experience with our front of house. We are always looking at ways to improve the service and the care delivered to patients. We have taken your feedback on board and will ensure that our team are equipped with customer service skills in order to provide great patient experience.
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Review titled Prescription not sent
Rated 1 star out of 5
by Anonymous - Posted on 29 October 2022
Ive been with this surgery many years now while going to collect my prescription every Saturday didnt have a problem but now over the last few weeks my prescription hasn't been there and for me needing my medication daily is a mess up last week i had to go and collect it and they said it was for two weeks but wasnt it was only for 1 week i suffer with Anxiety really bad over this and is really stressing going without my medication for 2 days any over time the prescription is there i will be taking this futher with a complaint
Visited October 2022
Review titled Kingsmount Medical Centre (MMP North East)
Replied on 04 November 2022
Dear Sir/Madam We are extremely sorry that you have experienced some issues in getting your prescription. This could be for a number of reasons. If you can please kindly call the surgery, someone from the reception team will look into this for you and try to resolve the issue. We apologise for any inconvenience caused.