Kings Road Medical Centre - Ratings and reviews
Reviews
-
Review titled Problems with repeat prescriptions
Rated 3 stars out of 5
by Barb. - Posted on 18 July 2022
I ordered my repeat prescription on 12th July. Chemist would normally text to say they are in 2 days later but they didn't so went there and they said they hadn't been sent one. Rang the surgery to be told it wasn't sent as a lot of people have been ill. Was told they could send a prescription to the chemist for me to collect and i could go around other chemists to see if they had any. I finally got them today for my Parkinson's, having to go 2 days without any.
Visited July 2022
Review titled Kings Road Medical Centre
Replied on 26 September 2022
Dear Patient , Thank you for your feedback. I sincerely apologize for the inconveniences you have been experiencing in regards to your prescription requests. Patient satisfaction is our number one priority at Kings Road Medical Centre. . I would be more than happy to discuss your concerns in further either by telephone on 02073529568, or through an email to wlccg.krmc@nhs.net. Kind regards, Agnieszka Jaruga Practice Manager
-
Review titled Most efficient GP Medical Centre I have ever experienced
Rated 5 stars out of 5
by paul m - Posted on 28 June 2022
I became a patient of the practice in Jan 2022. Since that time and without exception, my experience of the staff and services provided has been excellent. The practice has good leaders and caring staff. Every service provided has been delivered, professionally and swiftly. The Doctor's are proactive and accessible. The reception team are amazing. Nothing is too much trouble for them. They are kind,friendly, knowIedgeable and are willing to go out of their way to be of help. I have used the following services and all of them have been excellent : doctors consultations,calls to the reception team, blood tests, making appointments and repeat prescription requests. The DR IQ app used by the practice is great. It's simple to use and staff respond swiftly. Thankyou so much!
Visited June 2022
Review titled Kings Road Medical Centre
Replied on 26 September 2022
Dear Paul, I am happy to read about your positive experience at Kings Road medical Centre. We aim to deliver high quality customer service and I am glad we were able to achieve it. Your feedback will be shared with the team. Kind Regards, Agnieszka Jaruga Practice Manager
-
Review titled Rude receptionist.
Rated 3 stars out of 5
by Anonymous - Posted on 20 May 2022
I contacted the Surgery to ask about my test results and was told that there were no records, despite being arranged by my GP, I then asked if she could ask my GP for information only to be told that I should ask the GP myself. I wanted to ask another question when, mid-sentence, the receptionist hung up!
Visited May 2022
Review titled Kings Road Medical Centre
Replied on 26 September 2022
Dear Patient, I am are sincerely apologetic to hear about the negative experience you've had with the practice. I would strongly encourage you to contact myself directly to discuss you concerns in further detail. Please contact me on 02073529568 or please email us directly on wlccg.krmc@nhs.net. Kind Regards, Agnieszka Jaruga Practice Manager