Kings Norton Surgery - Ratings and reviews
Reviews
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Review titled Great service.
Rated 5 stars out of 5
by Jane - Posted on 24 November 2022
I wasn’t sure whether to try and get a GP appt so went onto my NHS app yesterday afternoon. Entered my symptoms etc and it sends to the doctor with a 48 hour response time. By 7 pm last night I had a text from the surgery giving me a 10.30 face to face appt. Been in, prescription for antibiotics and an inhaler sent electronically to my pharmacy, ready by the time I got there. I know using apps etc doesn’t suit everyone but it worked well for me - highly recommend it.
Visited November 2022
Kings Norton Surgery has not yet replied.
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Review titled Good Practice
Rated 5 stars out of 5
by Janet Fryatt - Posted on 27 October 2022
I recently contacted the practice to discuss my very elderly mother's health issues. I was given a telephone review appointment for the same day. The GP I spoke with listened to me, was caring and helpful and able to reassure me of any ongoing care my mother may need. Also the very next day he went to her house to see her for himself. In this current time when we seem to hear only negative comments about our health service I can only say this practice is giving the very best of care in difficult times.
Visited October 2022
Kings Norton Surgery has not yet replied.
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Review titled Doctors and receptionists genuinely care
Rated 5 stars out of 5
by Jacki - Posted on 17 October 2022
I cannot recommend them highly enough and was surprised to see some poor reviews. Yes, we often have to wait in lengthy queue to speak to the receptionist to make an appointment but once I get through they go out of their way to try to find a suitable alternative if all of the GP slots for the day are already taken. For example arranging for me to speak to the pharmacist, arranging a prescription that is not on repeat, or allowing me to book for a doctor I chose if I can wait for the appointment, or advising me to get taken to accident and emergency. I am always so impressed how kind and considerate the receptionists are in what must be a high stress circumstance with so many patients being turned down for appointments that day. I have a consistent GP who is amazing and I always try to see him when I can. However, simply because he's not available and I can't wait, I have now seen at least 5 other GPS and each and every one has treated me with so much care and consideration, that I am constantly surprised that so many nice doctors are at one surgery. They have also managed to handle all of my variety of medical issues very competently and have always given me so much time and attention and truly appeared to care. I have absolute faith that they are outstanding doctors. If I had more energy I would read the CQC report to see why they are only rated as 'good' when they should be 'outstanding'.
Visited October 2022
Kings Norton Surgery has not yet replied.
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Review titled Horrible receptionist/telephone care
Rated 1 star out of 5
by Anonymous - Posted on 13 October 2022
I totally understand the NHS is under great amount to pressure but found the receptionist extremely rude when I called about an appointment for my son who was in tears from pain. She told me I should have called earlier. I’m am very disappointed by her lack of understanding or care.
Visited October 2022
Review titled Kings Norton Surgery
Replied on 17 October 2022
I am sorry that you found our receptionist unhelpful. If you could contact the practice and provide more information, I can look into this for you. Thank You Practice Manager
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Review titled Disgusted
Rated 1 star out of 5
by Anonymous - Posted on 05 September 2022
For more than 30 minutes I have been on the telephone in a queue. I understand that receptionists are busy, but more than 30 is ridiculous. It starts by telling me where I was in the queue but then once at number three no mention of where I was for more than 5 minutes. What was wrong with the old system of the prescription ordering line? At least it was quicker. Finally got through after 34 minutes and told couldn’t get an appointment, not even by telephone for another 4 days. The service at this surgery has dropped dramatically over the last few years and I am surprised that the CQC even rated it as good!!! Whilst on the phone for 35 minutes I must have been told about the NHS app 30 times… do you people not realise that not everyone has access to an app or can use an app!! Where is the inclusion here? I am totally frustrated with the service at this surgery and would never ever advise anyone to join the practice.
Visited September 2022
Kings Norton Surgery has not yet replied.
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Review titled A fantastic practice... I would give it 6 stars
Rated 1 star out of 5
by Harvey - Posted on 28 July 2022
I am always telling my friends how blessed we are to have this practice. I have awful memories of very scary receptionists when I was younger. Thankfully that era has changed. You will find the receptionists here are forever patient, listen and always do their utmost to help you. I so appreciate being able to telephone early in the morning and speaking to an actual doctor on the day. Understandably if I phone much later in the day, I may not get an appointment easily for that day but I know that if I want anything badly in life, I may have to book early for it. There are only so many appointments available each day! They can't do the impossible. Equally if I have wanted to have a conversation with a particular doctor, it has always been possible to do so but I may have had to wait a week or so for this. It's a choice I make and again I am so grateful that this is possible. I have been at this surgery for a number of years and I have always found the doctors to have been unbelievably professional, knowledgeable and extremely kind. Doctors today are under unbelievable pressure. Their hours are long - I don't think we would do them - and I suspect quite draining. So I just want to say - thank you to everyone at Kings Norton practice. We are so grateful for the work you do and for your patience with us patients! You are amazing. and we appreciate you.
Visited July 2022
Review titled Kings Norton Surgery
Replied on 02 August 2022
Dear Harvey Thank you so much for your wonderful review, it will be a great pleasure to share this amongst the team. Our receptionists will be delighted with this feedback and it will be a great morale booster in what has been and continues to be a very challenging time. All our doctors and nurses work extremely hard over long hours to provide the best possible service to our patients. Once again, thank you for taking the time to place this review. All at Kings Norton and Ash Tree Surgeries
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Review titled Fantastic Surgery - Really Trust Them
Rated 5 stars out of 5
by Anonymous - Posted on 30 June 2022
My 6-year old has complex medical needs and this Surgery cannot do enough to support him. Nothing is too much trouble for them and they always listen and offer advice and support. We are so glad we he is a petient of this surgery.
Visited June 2022
Review titled Kings Norton Surgery
Replied on 30 June 2022
Dear patient, Thank you for your positive feedback. It is good to hear that the service we provide is acknowledged and appreciated by our patients. Your feedback will be shared with all the practice team. Once again, thank you for taking the time to comment. Practice Manager