Kidderminster Medical Centre - Ratings and reviews
Reviews
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Review titled Great Practice
Rated 4 stars out of 5
by Anonymous - Posted on 21 July 2023
I am pleased with the service I have received. First of all, the online consultation option is amazing. It is quick and easy to send a message and I always receive a response in a timely manner and am always satisfied with the outcome. The doctors I have seen are efficient and thorough with taking history, doing tests and making or fast tracking referrals which has helped me receive the right treatment and helped me feel like myself again. The nurses I have seen are very friendly and ease my fears with having blood tests. Many of the receptionists are approachable, helpful and calm which is great considering the amount of people there must be seeking medical advice. The only thing I’d want improving is that some doctors look or sound annoyed when I describe my symptoms. I understand their job is stressful but I feel it is important to be mindful that many patients do not want to be there. It is difficult to have symptoms and not know what is causing them or what will happen to us. The last thing we need is to be made to feel like a nuisance or like we are being dramatic. But like I say, I’ve only experienced this with a few doctors. Some have been caring and understanding which really makes a difference.
Visited July 2023
Review titled Kidderminster Medical Centre
Replied on 24 July 2023
Dear Anonymous, Thank you for the taking the time to leave such a detailed review. It is reassuring to hear that the New Online Triage service is working well. We take patient suggestions very seriously, the points you raise will be discussed and taken on board.
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 06 July 2023
Did an online consultation in the afternoon. I was contacted within a few hours and my medical problem was dealt with efficiently and doctor was very friendly and helpful.
Visited July 2023
Review titled Kidderminster Medical Centre
Replied on 17 July 2023
Thank you for sharing your positive review. Feedback like yours is valued by by every member of the team.
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Review titled Easy use of Accurx
Rated 5 stars out of 5
by Anonymous - Posted on 15 June 2023
Used this service for the first time & got a reply within the hour & a face to face appointment with an Advanced Nurse Practitioner within the following hour. An excellent new system which alleviates the problem of everyone phoning at 8.00am.
Visited June 2023
Review titled Kidderminster Medical Centre
Replied on 17 July 2023
Dear Anonymous, Thank you for the review, its great to hear that you had such a positive experience with the New Triage system.
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Review titled Great GPs
Rated 5 stars out of 5
by Hannah - Posted on 08 June 2023
Gps listen carefully to patients and are thorough. I have never struggled to get an appointment and every GP I've seen have been friendly and helpful.
Visited June 2023
Review titled Kidderminster Medical Centre
Replied on 17 July 2023
Dear Hannah, Its always amazing to hear that we have succeeded with the goal of providing a great patient experience.
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Review titled Great attention
Rated 5 stars out of 5
by Brenda - Posted on 28 June 2023
I was dealt with very efficiently, with the nurse being very experienced, kind, personable and accommodating with all my appointments. These were always on time. Everything was explained. A very successful experience and treatment now completed
Visited June 2023
Review titled Kidderminster Medical Centre
Replied on 17 July 2023
Dear Brenda, Its lovely to hear your kind words of appreciation for our Nursing Team. We will be sure to pass your feedback onto the team.
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Review titled Helpful and friendly
Rated 3 stars out of 5
by Anonymous - Posted on 26 June 2023
Got reply to my online request within a reasonable time, my issue has been reviewed efficiently and nurse is helpful and friendly
Visited June 2023
Review titled Kidderminster Medical Centre
Replied on 17 July 2023
Dear Anonymous, Great Feedback!! very reassuring to hear that you had such a positive experience with the New Triage System.
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Review titled Great practice
Rated 5 stars out of 5
by shaun pickering - Posted on 13 June 2023
Saw doc as struggling with pain and mental health had good chat changed few pills and agreed to try new meds was made to feel like ide been listen to
Visited June 2023
Review titled Kidderminster Medical Centre
Replied on 17 July 2023
Dear Shaun, We are grateful that you took the time out of day to share your review with us. We will be sure to inform the team of your experience.
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Review titled Amazing Practice- exhibiting great understanding and caring
Rated 5 stars out of 5
by Rob todd - Posted on 19 May 2023
On all occasions I have received quite wonderful professional care by highly competent empathetic professionals. This includes one of the. professionals contacting me post treatment to discover if the issue has been resolved. I have always found that medics in the practice describe and explain in a clear unconvoluted way. So grateful for the care received. Thank you all!
Visited May 2023
Review titled Kidderminster Medical Centre
Replied on 17 July 2023
Dear Rob, Feedback like yours is very valuable to us. It means so much when our patients appreciate the hard work of the Team. Thank you for taking the time to leave such a pleasant review.
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Review titled The practice is very efficient
Rated 5 stars out of 5
by Linda Hughes - Posted on 19 April 2023
The practice is always very helpful from front of house receptionist care assistant nurses and doctors we are very lucky to have you all thanks
Visited April 2023
Review titled Kidderminster Medical Centre
Replied on 25 April 2023
Dear Linda, Thank you ever so much for the 5* review. we value or patients and its great to hear of your positive experiences. We will be sure to pass your feedback on to the team.
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Review titled Great service
Rated 5 stars out of 5
by Richard Groom - Posted on 28 April 2023
I attended the surgery yesterday for a blood test. The results were received today and the doctor texted me immediately with the results, which fortunately were good. This service typifies the experience I have always had at Kidderminster Medical Centre, both from the nurses and the doctors. They are unfailingly kind, caring and professional and go out of their way to help I would unreservedly recommend the practice and am very grateful for the treatment for my various health issues.
Visited April 2023
Review titled Kidderminster Medical Centre
Replied on 17 July 2023
Dear Richard, Thank you for sharing such a positive review. Feedback like this is valued by every member of the team it provides us with the motivation to continue with the best possible experience to our Patients.