Husbands Bosworth Medical Centre - Ratings and reviews
Reviews
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Review titled Brilliant!
Rated 5 stars out of 5
by Georgia - Posted on 06 May 2024
I can’t fault the receptionists, doctors, nurses or pharmacists. I rarely have to wait more than 5 minutes to speak to someone and get an appointment at 8am. I can always get a same day appointment for my child. If an appointment is not available due to me calling late, the receptionists are always understanding and have offered alternative solutions where necessary. I’m really pleased with the standard of care and feel lucky to have such a great GP surgery.
Visited May 2024
Husbands Bosworth Medical Centre has not yet replied.
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Review titled Poor systems
Rated 3 stars out of 5
by Anonymous - Posted on 29 January 2024
After checking in at 9.30 for a 9.40 appointment it was10.15 before seeing a practitioner and although it was a mistake by the receptionist it was implied that I hadn’t checked in. Despite twice querying the delay I was made to wait until other patients had been seen at their appointed time. The system needs to change so that no one can slip through the net. Why aren’t all patients called in the waiting room at the time of their appointment?
Visited January 2024
Review titled Husbands Bosworth Medical Centre
Replied on 02 February 2024
Dear Patient Thank you for your feedback, I am sorry that you had a negative experience. If you wish me to investigate this further please go to our website www.mh-bp.co.uk and 'ask the doctor a question' and add your contact details so we can find out what happened on this occasion. We have a self arrival screen which alerts clinicians to patients arrival, and again apologise if this system failed on this occasion. Kind regards on behalf of MH&BP
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Review titled Dr's and receptionist (bar one) are fab. Pharmacy team rude
Rated 3 stars out of 5
by Anonymous - Posted on 25 May 2023
Myself and family members have the same issues with the pharmacy team, they are rude, change medication brands without prewarning for sensitive to taste patients, delay telling you when they can't get hold of a specific medicine which is always a medicine that if not taken daily will cause high risks. Very unfriendly when you speak to them, they ignore you intentionally at the desk. Regular practice Dr's are very helpful and understanding and generally care. Receptionists apart from one are always welcoming and happy to help. One Receptionist is rude and would be more suited in the pharmacy going by their attitude and lack of people skills
Visited May 2023
Review titled Husbands Bosworth Medical Centre
Replied on 02 June 2023
We apologise if any of our staff were rude to you and we will remind all staff of the high levels of customer service we expect. We are experiencing issues with stock, which is a national problem, and we do try and inform patients if there is a change of brands, and will remind staff to do this where possible.