Holdenhurst Site of Shelley Manor & Holdenhurst MC - Ratings and reviews
Reviews
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Review titled Really quick prescription
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2022
I needed a prescription quickly when I was going on holiday. I used Econsult and received a prescription and a very courteous email in less than 2 days. I had thought I would need to see the Dr face to face, but a family member recommended I use the Econsult service, so I did. Your service was really efficient and meant I had the prescription well in time for my holiday. Thanks so much.
Visited September 2022
Review titled Holdenhurst Site of Shelley Manor & Holdenhurst MC
Replied on 12 October 2022
Dear patient Thank you for your kind review lovely to read you have found the e-consult service helpful. Kind Regards Michelle Deary Operations & HR Manager
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Review titled Big practice
Rated 4 stars out of 5
by Anonymous - Posted on 07 October 2022
I have a standung 10 week appointment and every time at Holdenhurst Road they have been on time. The service i got through the NHS app requsting a sick note was quick and great response from the surgery. I also called and for the first time in a long time it was answered almost immediately.
Visited September 2022
Review titled Holdenhurst Site of Shelley Manor & Holdenhurst MC
Replied on 07 October 2022
Dear patient Thank you for your review of your experience with the practice. We welcome all patient feedback as it helps improve the service we provide to our patients. We have made many improvements in the past year with our telephone system and feedback has improved thank you for your comments i will forward to the team. Kind Regards Michelle Deary Operations & HR Manager
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Review titled Attentive and Supportive Staff
Rated 4 stars out of 5
by Anonymous - Posted on 05 October 2022
I gained my appointment fuss free, no hurdles whatsoever, and supportive staff. The GP listened and acted upon my concerns with a referral being made.
Visited September 2022
Review titled Holdenhurst Site of Shelley Manor & Holdenhurst MC
Replied on 05 October 2022
Dear patient Thank you for your very kind feedback, the practice appreciates you taking the time to leave your complimentary review. Kind Regards Michelle Deary Operations & HR Manager
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Review titled Very good service.
Rated 5 stars out of 5
by Jane Bridgland - Posted on 05 October 2022
Very kind and caring doctors. We have a learning disabled and his care has been very very good. We have seen as a family four different doctors all of whom have been brilliant.
Visited August 2022
Review titled Holdenhurst Site of Shelley Manor & Holdenhurst MC
Replied on 06 October 2022
Good morning Jane Thank you for your kind comments the practice team will be notified of your review. Kind Regards Michelle Deary Operations & HR Manager
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Review titled Good care
Rated 4 stars out of 5
by Anonymous - Posted on 05 October 2022
Very nice and professional nurses and GPS and receptionists . For example I can recommend a good service for blood test and diabetes care. Thank You for help and good luck with the future
Visited August 2022
Review titled Holdenhurst Site of Shelley Manor & Holdenhurst MC
Replied on 07 October 2022
Dear patient Thank you for taking the time to leave a review, the practice appreciates your kind comments. Kind Regards Michelle Deary Operations & HR Manager
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Review titled Great Doctors!
Rated 5 stars out of 5
by Judith - Posted on 08 October 2022
Your telephone queuing system needs a big improvement, takes ages to get thro’, ditto appointment making! Wonderful Doctors tho’ always excellent! Keep up your good work, thank you!
Visited July 2022
Review titled Holdenhurst Site of Shelley Manor & Holdenhurst MC
Replied on 10 October 2022
Thank you for your review Judith. The practice purchased a new telephone system last year which includes music on hold and regular updates of queue wait times, both comments patients had told us they would like to see following patient surveys. Feedback has improved however we accept there is always room for improvement. We review the call data regularly to identify peak times to ensure we have maximum coverage and have boosted our reception team to help with patient demand. Thank you for the feedback we welcome it in order to deliver the best possible service we can to our patients. Kind Regards Michelle Deary Operations & HR Manager
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Review titled Fantastic service
Rated 5 stars out of 5
by Jackie Wray - Posted on 06 October 2022
1. I rang for an appointment 1st thing as I'd damaged my ribs. Appointment within half an hour at holdenhurst Road surgery. Saw a lovely lady doctor who sent me straight to Bournemouth hospital for a chest x Ray. She even rang me later to see how I was doing. Turned out I'd broken 8 ribs and punctured my lung. Was in Southampton hospital by 8pm. Brilliant. Thank you
Visited July 2022
Review titled Holdenhurst Site of Shelley Manor & Holdenhurst MC
Replied on 07 October 2022
Dear Mrs Wray Thank you for your 5 star review, we appreciate you taking the time to feedback your recent experience. Kind Regards Michelle Deary Operations & HR Manager
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Review titled Wonderful practice
Rated 5 stars out of 5
by Susan & Cyril Lee - Posted on 05 October 2022
We are delighted and grateful to be patients of the Shelley Manor Practice. The medical team is caring, compassionate, interested and thorough.
Visited June 2022
Review titled Holdenhurst Site of Shelley Manor & Holdenhurst MC
Replied on 07 October 2022
Good afternoon Mr & Mrs Lee Please accept my thanks for your 5-star rating and your kind comments re the service you receive from the practice. I will make the team aware of the review at our next team meeting. Kind Regards Michelle Deary Operations & HR Manager
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 06 May 2022
The practice kept tossing me back and forth royal Bournemouth hospital for a blood culture. The practice also does not follow through with patients. They would promise to get back and not return a call
Visited May 2022
Holdenhurst Site of Shelley Manor & Holdenhurst MC has not yet replied.
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Review titled Easy to book
Rated 5 stars out of 5
by Anonymous - Posted on 05 May 2022
Appoint booked easily and was seen on time. Staff friendly and a pleasure to deal with . Simple to note arrival on electronic screen, no need to wait to see the reception team
Visited May 2022
Review titled Holdenhurst Site of Shelley Manor & Holdenhurst MC
Replied on 06 May 2022
Dear patient Thank you so much for taking the time to leave a review following your recent appointment, I will forward your feedback to the team. Kind Regards Michelle Deary Operations & HR Manager