Holbrooks Health Team - Ratings and reviews
Reviews
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Review titled Waiting time
Rated 1 star out of 5
by Anonymous - Posted on 07 May 2022
Firstly I called for an appointment and was told I would get a callback. I never received the callback. I then called the next day got an appointment, turned up before my appointment yet was not seen until an hour and 15 mins after my scheduled slot. When asking how late the doctor was running i wasn't given a timeframe and then it turned out that a patient that had an appointment after mine had been seen by the same doctor before me.
Visited May 2022
Review titled Holbrooks Health Team
Replied on 31 May 2022
Thank you for your comments. I am disappointed to read that you did not receive a call back and that you had a long wait for your face to face appointment the following day. I can only apologise. Please email hht.admin@nhs.net with the date you were expecting the call back and the contact number you gave along with your name and I will endeavour to investigate. Regards Julia Collins Patient Services Manager