Reviews

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1. Review titled Lax Liars

   ★★★

   Rated 3 stars out of 5

   by Anonymous - Posted on 08 January 2024

   GP’s are known for their incredible lax approach to timekeeping and care about their patients commitments. This practice shines in this respect. I recently waited an hour for an appointment in person that was running “pretty on time” and an hour later I queried only to discover that I’d been marked down as having attended. I had not. Therefore, today, when having booked a 9am phone consult (out of an array of times) and having waited an hour, I contacted the practice where I was informed that I was not booking a time, but an entire 3 hour window. This is a pathetic travesty. The practice clearly has no care for the fact patients have lives and jobs. If you are booking a window of time, it should state this. It did not. I chose the earliest time available so that it wouldn’t interfere with potential work. I’m now expected to wait by my phone for another 2 hours whilst at work. No other profession carries such disrespect for their clientele.

   Visited January 2024

   Report as unsuitable

   Highland Medical Practice - Orpington Surgery has not yet replied.

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