Highfield Surgery - Ratings and reviews
Reviews
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Review titled Receptionist
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2024
No help what so ever rude from start no patience asked if prescriptions was there she answered where I said at doctors surgery she answered how do I know could be at chemist very harsh tone no help still haven’t got prescriptions phoned Chec how sent prescriptions the day before they checked and said it definitely sent through DocMan already had mix up before so not had eyedrops since September so urgent feel like I don’t want to phone back even though my condition is getting worse don’t like confrontation
Visited January 2024
Highfield Surgery has not yet replied.
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Review titled Disappointing reception staff member
Rated 3 stars out of 5
by Anonymous - Posted on 12 July 2023
This is my GP practise and the receptionists are normally nice and helpful, however today I encountered a really disappointing experience with the receptionist present. She was rude despite me being visibly upset about not having received the correct confirmation for my appointment (I was given the wrong date) and really aggressive when speaking to me, to the point that another member of the team had to intervene and apologise (she however was lovely!). I left the practise in tears because of the way she spoke to me. Its so important to show kindness and respect (especially in GP surgeries when we are dealing with delicate issues). It would be great to see the receptionists who are face to face with patients follow this too.
Visited July 2023
Highfield Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 April 2023
Went to see nurse for tests she took results into the doctor ten minutes later in doctors office for face to face consultation very quick and thorough as to questions he asked me and medication given will ring me soon as to follow up doctor was more concerned than me so glad I went.i could have ended up in a and e a very caring practice.
Visited April 2023
Highfield Surgery has not yet replied.
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Review titled Absolutely wonderful practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 January 2023
I felt compelled to write a review of these wonderful receptionists, nurses and doctors (those are who we've dealt with there) in a climate where GPs are being constantly told they aren't doing enough. This surgery and its staff have never let my family down. Whether it be myself, my husband, our toddler or baby, they make sure we are seen if we need to be seen, or called and spoke with on the phone if that's what's needed etc. They've been mostly...spot on with diagnosing and when they haven't been it was a doc we hadn't met in all the years we've been registered there and considered it an anomaly. I hope the practice staff feel it is run as smoothly as it appears from a patient's perspective. And I really hope this outstanding care continues! Thank you Highfield Surgery!
Visited January 2023
Highfield Surgery has not yet replied.
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Review titled Amazing service
Rated 5 stars out of 5
by Sally Delyth Carpenter - Posted on 02 September 2022
I moved here after leaving my previous surgery of 40 years. I have never received such caring treatment, inquiries to the Doctor answered within 12 hours, one was answered in the hour. I now feel safe. Thank you so much. Sally Carpenter
Visited August 2022
Highfield Surgery has not yet replied.
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Review titled Great people
Rated 5 stars out of 5
by Joseph Heredia - Posted on 24 June 2022
Such lovely people doing a great service to their community. Went above & beyond to help me. Bearing in mind the lack of resources & intense demand, I think they're spot on.
Visited June 2022
Highfield Surgery has not yet replied.
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Review titled Miserable reception staff
Rated 3 stars out of 5
by Anonymous - Posted on 26 April 2022
The reception team completely blank you while your standing there waiting not even a greeting to say ‘be with you in a second’ then the lady behind the desk says ‘yes’ ‘take a seat’ so miserable not welcoming at all and like we are all just an inconvenience. I also noticed the one lady behind reception as there is only ever one person just ignores the phone ringing I literally watched her just clicking away at the computer and ignoring the phone now I understand why it is hard to get through via phone! Reception can definitely do with some people skill training as they just look miserable and grumpy all the time, does it hurt to say ‘good morning can I help you?’ Rather then feel like your being told off by visiting the practice. Hope the practice manager views these comments as would be nice for her to know how we are treated by certain staff at front desk.
Visited April 2022
Highfield Surgery has not yet replied.